🌏 This content is for Shippit customers located in Australia.
Smart Routing International (SRI) allows you to easily ship orders to customers wherever they live. SRI is Shippit’s proprietary multi-carrier delivery service, which uses smart technology to seamlessly connect multiple logistics service providers (LSPs), and take the hassle out of international shipping.
You can use SRI to ship both delivery duty paid (DDP), and delivery duty unpaid (DDU). When you ship DDP using SRI, upfront quotes are calculated automatically, and are inclusive of all duties, taxes, and import fees. Quotes are also guaranteed as long as accurate product information is provided. For more information about DDP and DDU, see our Shipping delivery duty paid (DDP) or unpaid (DDU) article.
Available services
This section shows the Smart Routing International services you can start using through Shippit, from within Australia.
Shipping from Sydney, and Melbourne metro:
Shipping from Australian metro regions to: | DDP | DDU | SLA (working days) | Maximum volumetric weight (kg) | Maximum dimensions (LxWxH) |
Singapore (SG) | ✅ | ✅ | 4-7 days | 30kg | 150cm x 150cm x 150cm |
Hong Kong (HK) | ✅ | ✅ | 4-7 days | 30kg | 150cm x 150cm x 150cm |
New Zealand | ✅ | ✅ | 4-7 days | 30kg | 105cm x 105cm x 105cm |
United States (US) | ✅ | ✅ | 5-9 days | 30kg | 68cm x 43cm x 43cm |
United Kingdom (GB) | ✅ | ✅ | 7-9 days | 30kg | 100cm x 100cm x 100cm |
Pickup and collection
You can expect SRI to pick up goods within 48 business hours from the time the order is booked for delivery in Shippit. SRI network partners pick up orders until 4:00 PM AEST, and the cut-off time in booking orders for next-day pick up is 2:00 PM AEST. This is subject to change without prior notice.
If you have high shipping volumes, we recommend that you arrange a regular pick-up schedule with SRI network partners. Get in touch with your Shippit Account Manager or contact Shippit support directly to arrange this.
You can cancel standard orders from your Shippit account, if it is showing a status of Booked for delivery. If you cancel an order after it is in transit, you are charged full price for the order. For more information about cancelling orders, see the Modify, cancel, or delete orders article.
If you need to rebook a pickup, contact Shippit support and we can reach out to the carrier for you. You can rebook free of charge if the order was a failed pickup. You are charged for rebooking if the order was marked as a futile pickup by the carrier, meaning that the driver attempted to pick up the order, but was unable to.
You can get in contact with SRI network partners through Shippit support.
Labels and carriers
Smart Routing International is Shippit's multi-carrier delivery service, which means your parcels might go through several different carriers hands as it moves through the network. When you print your SRI label, it shows a carrier, which is the carrier responsible for this shipment. However, that doesn't mean that the carrier is handling your package through the entire journey, depending on what lanes the package needs to move through.
In some cases, you might also get more than one shipping label for your shipment. This can happen if the last-mile carrier needs their own label to be able to complete the delivery in the destination country. If this happens, make sure you attach all the provided labels to the package, and that all details are visible.
If at any time you need additional clarity on who is handling your shipment, get in touch with your Shippit business partner, or contact our support team.
Add SRI as a carrier
If you are a Shippit merchant based in Australia, you can activate SRI on your account to get access to Shippit's rates. Get in touch with the Shippit configuration team to get started.
Shipping restrictions with SRI
SRI does not accept heavy and bulky freight, check the tables above to see the maximum dimensions for the region you are shipping to.
⚠️ Important: SRI does not provide complimentary insurance, so you are not automatically covered in the event of loss or damage. To protect the full retail value of your deliveries during transit, you can enable Shippit transit protection.
SRI does not accept shipping of alcohol, and some other goods. This table shows what goods are restricted on SRI services:
❌ Shipping these items is prohibited
🛑 Shipping these items requires additional documentation or licensing
🟨 These items can be shipped in small quantities, but you might require additional documentation or licensing to ship larger quantities
Items | Description | Regulation |
Weapons and dangerous items | Automatic Knives Blowguns Electric shock devices Extendable Batons Firearms Explosives Dangerous Goods Fireworks and firecrackers Imitation arms Protection Equipment Lightning arresters | ❌ |
Alcohol and tobacco | Alcohol drinks Absinthe (Alcohol) Alcoholic Beverages Tobacco Cigarettes Cigar E-cigarettes | ❌ |
Medications and medical equipment | Drugs and Medicine Steroids Medicaments for the treatment of cancer, HIV/AIDS or other intractable diseases Medical equipment Medicine or product with medicinal properties Sexual wellness products Therapeutic products | ❌ |
Food and agricultural products | Raw food Meat product Dried food and herbal medicine Instant noodles with meat Baked Goods Sweets and lollies Fruits, Grains and Vegetables Game and Hunting Trophies Perishable items Gold | ❌ |
Wildlife and natural resources | Protected Wildlife Endangered, precious, and rare wild animal and plant specimens Fish and Wildlife Plants and Seeds Corals CITES-listed wildlife Animal skin Living animals and carcasses Pets | ❌ |
Illegal or harmful products | Fake designer goods Pirated DVDs Illegal pornography Counterfeit money Counterfeit trademark goods IPR infringing goods Fake notes or coins Pornographic materials Drug paraphernalia Narcotics Controlled drugs | ❌ |
Electronics and communication | Compact Discs Laser discs Films Communication Device Mobile phone Tablet Portable Computer Video machines Gramophone records Mastering equipment Replication equipment Communication Items | ❌ |
Other restricted items | Batteries Acids / toxic chemical and gases Graphite Products Infectious substances Pesticides / Plant Protection Fertilizer Scrap, waste, and refrigeration equipment Sexual related products Electronic domestic equipment Rough diamonds Soil and Pest | ❌ |
Troubleshooting
This section contains information about some common issues you might encounter with Smart Routing International. If you can't find an answer to your question here, get in touch with us using the chat in your Shippit account, or reach out to Shippit support.
I don't know who's going to pick up my package
Packages shipped with SRI might go through several different carriers hands as it moves through the network. The responsible carrier is listed on the first label, although they may sometimes engage an intermediary.
If you are in Sydney, your package could be picked up by a network partner's own carrier or Direct Courier. If you're in Melbourne, packages are usually picked up by Direct Courier.
If you need confirmation of which carrier is going to pick up a specific order, contact our Smart Routing team directly.
I got two labels for my package
Some last-mile carriers require their own label to complete the delivery. This second label is only used during the final stages of the parcel’s journey. Make sure all provided labels are attached to your parcel, and all details are visible.