Smart Routing International (SRI) allows you to easily ship orders to customers wherever they live. SRI is Shippit’s proprietary multi-carrier delivery service, which uses smart technology to seamlessly connect multiple logistics service partners (LSPs), and take the hassle out of international shipping.

You can use SRI to ship both delivery duty paid (DDP), and delivery duty unpaid (DDU). When you ship DDP using SRI, upfront quotes are calculated automatically, and are inclusive of all duties, taxes, and import fees. Quotes are also guaranteed as long as accurate product information is provided. For more information about DDP and DDU, see our Shipping delivery duty paid (DDP) or unpaid (DDU) article.

Smart Routing International is Shippit's multi-carrier delivery service, which means your parcels might go through several different carriers hands as it moves through the network. When you print your SRI label, it shows a carrier, which is the carrier responsible for this shipment. However, that doesn't mean that the carrier is handling your package through the entire journey, depending on what lanes the package needs to move through.

In some cases, you might also get more than one shipping label for your shipment. This can happen if the last-mile carrier needs their own label to be able to complete the delivery in the destination country. If this happens, make sure you attach all the provided labels to the package, and that all details are visible.

If at any time you need additional clarity on who is handling your shipment, get in touch with your Shippit business partner, or contact our support team.

If you are a Shippit merchant based in Australia, you can activate SRI on your account to get access to Shippit's rates. Get in touch with the Shippit configuration team to get started.

For more information about Smart Routing International from your location, including available services and shipping restrictions, see our SRI from Australia and SRI from Singapore and Malaysia articles.

SRI does not accept heavy and bulky freight, shipping of alcohol, and some other goods. Check the SRI from Australia and SRI from Singapore and Malaysia articles to see the maximum dimensions for the region you are shipping to.

Additionally, SRI does not provide complimentary insurance, so you are not automatically covered in the event of loss or damage. To protect the full retail value of your deliveries during transit, you can enable Shippit transit protection.