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Get to know Smart Routing International from Singapore and Malaysia
Get to know Smart Routing International from Singapore and Malaysia
Updated over 2 months ago

🌏 This content is for Shippit customers located in Singapore, Malaysia, and elsewhere throughout South-East Asia.

Smart Routing International (SRI) allows you to easily ship orders to customers wherever they live. SRI is Shippit’s proprietary multi-carrier delivery service, which uses smart technology to seamlessly connect multiple logistics service partners (LSPs), and take the hassle out of international shipping.

You can use SRI to ship both delivery duty paid (DDP), and delivery duty unpaid (DDU). When you ship DDP using SRI, upfront quotes are calculated automatically, and are inclusive of all duties, taxes, and import fees. Quotes are also guaranteed as long as accurate product information is provided. For more information about DDP and DDU, see our Shipping delivery duty paid (DDP) or unpaid (DDU) article.


Available services

This section shows the Smart Routing International services you can start using instantly through Shippit, from within Singapore and Malaysia.

Shipping from Singapore:

Shipping from Singapore to:

DDP

DDU

SLA (working days)

Maximum capacity (kg)

Maximum dimensions (L+W+H)

Austria (AT)

βœ…

βœ…

5-10 days

30kg

150cm

Australia (AU)

βœ…

βœ…

4-11 days

22kg

L<105cm

Other sides <70cm

Belgium (BE)

βœ…

βœ…

5-10 days

30kg

150cm

Bulgaria (BG)

βœ…

βœ…

5-10 days

30kg

150cm

Brunei (BN)

βœ…

βœ…

4-7 days

25kg

<150cm

Cyprus (CY)

βœ…

βœ…

6-12 days

30kg

150cm

Czech Republic (CZ)

βœ…

βœ…

5-11 days

30kg

150cm

Denmark (DK)

βœ…

βœ…

5-11 days

30kg

150cm

Estonia (EE)

βœ…

βœ…

5-11 days

30kg

150cm

Finland (FI)

βœ…

βœ…

5-12 days

30kg

150cm

France (FR)

βœ…

βœ…

5-9 days

30kg

150cm

Greece (GR)

βœ…

βœ…

5-9 days

30kg

150cm

Hong Kong (HK)

βœ…

βœ…

8-10 days

20kg

<150cm

Croatia (HR)

βœ…

βœ…

6-12 days

30kg

150cm

Hungary (HU)

βœ…

βœ…

6-13 days

30kg

150cm

Indonesia (ID)

βœ…

βœ…

4-16 days

30kg

150cm

Ireland (IE)

βœ…

βœ…

6-11 days

30kg

150cm

India (IN)

❌

βœ…

6-10 days

30kg

150cm

Italy (IT)

βœ…

βœ…

6-11 days

30kg

150cm

Lithuania (LT)

βœ…

βœ…

6-11 days

30kg

150cm

Luxembourg (LU)

βœ…

βœ…

6-11 days

30kg

150cm

Latvia (LV)

βœ…

βœ…

6-11 days

30kg

150cm

Malta (MT)

βœ…

βœ…

6-11 days

30kg

150cm

Malaysia (MY)

βœ…

βœ…

4-11 days

30kg

150cm

Netherlands (NL)

βœ…

βœ…

6-13 days

30kg

150cm

Philippines (PH)

βœ…

βœ…

4-12 days

30kg

<300cm, Each side <150cm

Poland (PL)

βœ…

βœ…

5-10 days

30kg

150cm

Portugal (PT)

βœ…

βœ…

6-11 days

30kg

150cm

Romania (RO)

βœ…

βœ…

5-10 days

30kg

150cm

Singapore (SG)

βœ…

βœ…

1-3 days

30kg

150cm

Slovenia (SI)

βœ…

βœ…

6-13 days

30kg

150cm

Slovakia (SK)

βœ…

βœ…

6-13 days

30kg

150cm

Thailand (TH)

βœ…

βœ…

4-7 days

30kg

<300cm, Each side <150cm

Taiwan (TW)

βœ…

βœ…

4-10 days

20kg

LxWxH/3,500

United Kingdom (UK)

βœ…

βœ…

5-12 days

30kg

150cm

United States (US)

βœ…

βœ…

6-10 days

30kg

<330cm

Each side<68cm

Vietnam (VN)

βœ…

βœ…

4-10 days

30kg

50x30x50cm

Shipping from Malaysia:

Shipping from Malaysia to:

DDP

DDU

SLA (working days)

Maximum capacity (kg)

Maximum dimensions (L+W+H)

Austria (AT)

βœ…

βœ…

8-12 days

30kg

150cm

Australia (AU)

βœ…

βœ…

4-11 days

22kg

L<105cm

Other sides <70cm

Belgium (BE)

βœ…

βœ…

8-11 days

30kg

150cm

Bulgaria (BG)

βœ…

βœ…

8-11 days

30kg

150cm

Brunei (BN)

βœ…

βœ…

3-6 days

25kg

<150cm

Cyprus (CY)

βœ…

βœ…

9-14 days

30kg

150cm

Czech Republic (CZ)

βœ…

βœ…

8-12 days

30kg

150cm

Denmark (DK)

βœ…

βœ…

8-12 days

30kg

150cm

Estonia (EE)

βœ…

βœ…

8-12 days

30kg

150cm

Finland (FI)

βœ…

βœ…

9-14 days

30kg

150cm

France (FR)

βœ…

βœ…

9-11 days

30kg

150cm

Greece (GR)

βœ…

βœ…

8-12 days

30kg

150cm

Hong Kong (HK)

βœ…

βœ…

4-7 days

20kg

<150cm

Croatia (HR)

βœ…

βœ…

9-14 days

30kg

150cm

Hungary (HU)

βœ…

βœ…

8-15 days

30kg

150cm

Indonesia (ID)

βœ…

βœ…

4-16 days

30kg

150cm

Ireland (IE)

βœ…

βœ…

8-14 days

30kg

150cm

Italy (IT)

βœ…

βœ…

8-13 days

30kg

150cm

Lithuania (LT)

βœ…

βœ…

8-13 days

30kg

150cm

Luxembourg (LU)

βœ…

βœ…

8-13 days

30kg

150cm

Latvia (LV)

βœ…

βœ…

8-13 days

30kg

150cm

Malta (MT)

βœ…

βœ…

8-13 days

30kg

150cm

Malaysia (MY)

βœ…

βœ…

2-14 days

30kg

150cm

Netherlands (NL)

βœ…

βœ…

8-13 days

30kg

150cm

Philippines (PH)

βœ…

βœ…

6-10 days

30kg

<300cm, Each side <150cm

Poland (PL)

βœ…

βœ…

8-13 days

30kg

150cm

Portugal (PT)

βœ…

βœ…

8-13 days

30kg

150cm

Romania (RO)

βœ…

βœ…

8-13 days

30kg

150cm

Singapore (SG)

βœ…

βœ…

4-6 days

30kg

<300cm, Each side <150cm

Slovenia (SI)

βœ…

βœ…

8-15 days

30kg

150cm

Slovakia (SK)

βœ…

βœ…

8-15 days

30kg

150cm

Thailand (TH)

βœ…

βœ…

6-10 days

30kg

<300cm, Each side <150cm

Taiwan (TW)

βœ…

βœ…

4-10 days

20kg

LxWxH/3,500

United Kingdom (UK)

βœ…

βœ…

5-12 days

30kg

150cm

United States (US)

βœ…

βœ…

6-10 days

30kg

<330cm

Each side<68cm

Vietnam (VN)

βœ…

βœ…

4-10 days

30kg

50x30x50cm


Pickup and collection

You can expect SRI to pick up goods within 72 hours from the time the order is booked for delivery in Shippit. SRI network partners pick up orders until 6:00 PM SGT, and the cut-off time in booking orders for next-day pick up is 4:00 PM SGT. This is subject to change without prior notice.

If you have high shipping volumes, we recommend that you arrange a regular pick-up schedule with SRI network partners. Get in touch with your Shippit Account Manager or contact Shippit support to arrange this.

You can cancel standard orders from your Shippit account, if it is showing a status of Booked for delivery. If you cancel an order after it is in transit, you are charged full price for the order. For more information about cancelling orders, see the Modify, cancel, or delete orders article.

If you need to rebook a pickup, contact Shippit support who can reach out to the carrier for you. You can rebook free of charge if the order was a failed pickup. You are charged for rebooking if the order was marked as a futile pickup by the carrier, meaning that the driver attempted to pick up the order, but was unable to.

You can get in contact with SRI network partners through Shippit support.


Add SRI as a carrier

Shippit merchants based in Singapore and Malaysia can enable SRI in the Shippit app.

Adding SRI as a carrier in Shippit

  1. Log in to your Shippit account.

  2. Open the drop down menu in the top right of your screen, and click Settings.

  3. Click Carriers to go the carrier settings for your store.

  4. Under International Delivery Services, find Smart Routing International, and toggle the switch on.

The Carrier settings page, showing the International Delivery Service section, with Smart Routing International toggled on.

Shipping restrictions with SRI

SRI does not accept heavy and bulky freight, check the tables above to see the maximum dimensions for the region you are shipping to.

⚠️ Important: SRI does not provide complimentary insurance, so you are not automatically covered in the event of loss or damage. To protect the full retail value of your deliveries during transit, you can enable Shippit transit protection.

SRI does not accept shipping of alcohol, and some other goods. This table shows what goods are restricted on SRI services:

❌ Shipping these items is prohibited

πŸ›‘ Shipping these items requires additional documentation or licensing

🟨 These items can be shipped in small quantities, but you might require additional documentation or licensing to ship larger quantities

Items

Description

Type

Regulation

Counterfeit money

Reproduction of any currency note, banknote, or coin which are currently been issued in any country

Document

❌

Any device which intended to be prejudicial to the interest of Malaysia or unsuited to peace

Parcel

❌

Drug

Import and export of illicit drugs are strictly prohibited. Prescribed drugs can only be imported into or exported from the country by a license issued by the Ministry of Health, Malaysia

Parcel

❌

Media

Indecent printings, paintings, photographs, books, cards, lithographic, engravings, films, videotapes, laserdiscs, colour slides, computer discs, and any other media

Parcel

πŸ›‘

Check with KDN before shipping legal paintings, photographs, books, and cards

Live Animal

All genera of Piranha fish, and turtle eggs

Parcel

πŸ›‘

With Permit

Fruit

Cocoa pods, rambutans, pulasan, longan, and Nam-Nam fruits from the Philippines and Indonesia

Parcel

πŸ›‘

With Permit

Alcohol

Intoxicating liquors containing more than 3.46mg/L.

Parcel

πŸ›‘

Custom License

Knives

Daggers and flick knives

Parcel

πŸ›‘

Police Permit

Communication Device

Broadcast receivers capable of receiving radio communication within the ranges 68-87MHz and 108-174 MHz

Parcel

πŸ›‘

Sirim Permit

Chemicals

Sodium arsenate is a poisonous chemical

Parcel

πŸ›‘

Poison License/ Pharmacy License

Cloth

Cloth bearing the imprint or duplicate of any verses of the Quran

Parcel

❌

Pen

Ink or refill ink for pens, pencil lead, and other pens resembling syringes

Parcel

❌

Lightning arresters

Lightning arresters containing radioactive material

Parcel

πŸ›‘

DCA License

Pharmaceutical

Parcel

πŸ›‘

Pharmacy License

Egg in the shells

Parcel

πŸ›‘

MAQIS

Meat

Any meat, bones, skin, hoofs, horns, offal, or any part of an animal, including poultry

Parcel

πŸ›‘

MAQIS

Animal

Live animals and primates including apes, monkeys, lemur, galago, potto, and others

Parcel

πŸ›‘

Import License/ JPPH MOA

Explosive

Explosives and fireworks

Parcel

πŸ›‘

Police Permit

Imitation arms

Imitation arms, toy guns/ pistols, hand grenades

Parcel

πŸ›‘

Police Permit

Firearms

Parcel

πŸ›‘

Police Permit

Protection Equipment

Bulletproof vests, steel helmets, and other articles of clothing used as protection against attack

Parcel

πŸ›‘

Police Permit

Soil and Pest

Soil and pests include live insects, rats, snails, and cultures of plant disease-causing organisms

Parcel

πŸ›‘

Import License

Safety helmets

Safety helmets (except as worn by motorcyclists or motorcycle pillion riders)

Parcel

🟨

Permit from SIRIM

Video machines

Video machines excluding game watches and video games for use with television receivers

Parcel

🟨

Motor vehicles

Parcel

πŸ›‘

MITI License

Batik sarong

Parcel

πŸ›‘

Import License

Grain

Rice and padi including rice products

Parcel

πŸ›‘

Import License

Communication Device

Parcel

πŸ›‘

Sirim Permit

Saccharin

Parcel

πŸ›‘

Approval Letter From Health Ministry

Antenna

Parabolic antenna for outdoor use

Parcel

πŸ›‘

Sirim Permit

Pests and organisms

Pests and organisms that are capable of being injurious to plants

Parcel

πŸ›‘

MAQIS/Permit/ License

Live fish

Parcel

πŸ›‘

MAQIS/Permit/ License

Animal oils and fats

Parcel

πŸ›‘

MAQIS/Permit/ License

Plant

Parcel

πŸ›‘

Import Permit/ Certificate Fitosanitasi/ PEQ

Pesticides

Household and agricultural pesticides

Parcel

πŸ›‘

Poison License/ Permit

Electric domestic equipment

Electric domestic equipment that uses 50 volt or 120 volt DC or greater

Parcel

🟨

LEN License/ Permit

Waste

Parcel

πŸ›‘

Poison License

Corals

Parcel

πŸ›‘

License/ Permit

Sexual Wellness

Vibrators and other sex toys

Parcel

❌

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