TNT (Fedex) are renowned industry leaders offering door-to-door shipping to more than 200 countries - connecting people and businesses all over the world.
Shippit gives you access to several of FedEx's efficient services both domestically and internationally. Using Shippit, you can access standard road service, as well as their tail gate service which is ideal for bulky or palletised shipments. We also offer access to their express air service which gives you a cost effective express solution for smaller goods with most freight delivered within 3 business days.
Benefits of using TNT (Fedex domestic)
Great serviceability Australia wide
Suitable for B2B and B2C deliveries
Fast delivery Australia wide
Caters for small consumer goods and bulky palletised freight
Caters for limited dangerous goods
Competitive Shippit rates
Services available
Shippit partner account:
TNT B2C standard service = Shippit standard service level
TNT standard road (76)*
TNT technology express (tail gate 717b)
TNT Overnight B2C express service = Shippit express service level
TNT express air (75)
TNT B2B standard service = Shippit B2B standard service level
TNT technology express (tail gate 717b)
*Authority to leave only.
BYO account:
TNT B2C standard service = Shippit standard service level
TNT standard road (76)*
TNT technology express (tail gate 717b)*
TNT Overnight B2C express service* = Shippit express service level
TNT express air (75)*
TNT B2B standard service = Shippit B2B standard service level
TNT technology express (tail gate 717b)*
*Delivery choices will be available based on your BYO ratecard allowing for signature or authority to leave.
Serviceability
TNT (Fedex domestic) = Australia wide
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions on the TNT (Fedex domestic) network, see TNT-what-you-can-ship.
| TNT B2C standard road | TNT B2B standard road | TNT Overnight express |
Max dead weight | Unlimited* | Unlimited* | 30kg |
Max cubic weight | Unlimited* | Unlimited* | 30kg |
Max length | Unlimited* | Unlimited* | 1.2m |
*Restrictions apply:
Unlimited with surcharges for oversized
Goods over 30kg dead/cubic must be palletised or placed on skid
Parcel sortation limits:
Min 200g or 20cm x 10cm x 1.5cm
Max 30kg or 120cm x 75cm x 80cm
Standard pallet:
Max length/width/height <120cm x 120cm x 120cm
Weight >30kg
Max weight 1 tonne per pallet
Oversized pallet:
When 1 side L/W/H is >120cm it is considered ‘oversized’
Max L/W/H should not exceed 220cm any side
Weight >30kg
Max weight 1 tonne per pallet
TNT services are suitable for:
Small consumer goods
Clothing & apparel
Furniture & homewares
Bulky palletised freight
B2C and B2B deliveries
Dangerous goods
Limited medicinal products
Sports and fitness equipment
TNT services are not suitable for:
Fragile goods
Loose freight
Tobacco products
Unapproved dangerous goods
Perishable goods or items requiring refrigeration or temperature control
Prohibited, restricted, and dangerous goods
Below is a current list of accepted goods in the TNT (Fedex domestic) network however this is subject to change. For the most up-to-date information please always refer to TNT-what-you-can-ship
Prohibited goods
Counterfeit goods
Arms, weapons and
AmmunitionIllegal drugs and narcotics
Electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any non-combustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
Tobacco products, including but not limited to cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha.
Restricted goods
All restricted goods must be pre-approved by Shippit and the carrier prior to shipping.
Alcohol
Asbestos
Pornography
Ivory
Passports
Endangered plants and species
Dangerous goods
Any substance that could cause someone harm when not handled properly can be classed as dangerous e.g. Lithium batteries, dry ice, perfume
Biodegradable or perishable goods
These materials can degrade and become harmful during transit. They can also have a detrimental and irreversible effect on the ecosystem they are entering into e.g. Food, perishable items, organic and industrial waste, plants and seeds
Awkwardly-sized & unpalletised freight
This is anything too large to fit on a pallet e.g. Agricultural equipment, vehicles, furniture, carpet rolls
High value goods
Countries often have strict rules regarding the import and export of large amounts of currency and other high value items. It’s important to check whether the goods you’re shipping are compliant with the relevant customs regulations e.g. Jewellery, precious metals, antiques, fine art, gemstones, currency
Biological substances
These items can range from live animals going to a new home to blood needed for an urgent transfusion. Because of the risk to those handling them, they’re classed as restricted e.g. Blood samples, live animals, dead animals, animal fur, human organs and remains
Dangerous goods
All restricted & dangerous goods must be approved by Shippit and the carrier prior to shipping. Please ensure you complete a Restricted & Dangerous Goods Form.
Below is a current list of dangerous goods accepted in the TNT (Fedex) network however this is subject to change.
For the most up-to-date information please always refer to the carrier website.
Refer to these applicable guides for more extensive information:
Not accepted in the network
Class 2 - gases
2.3 toxic gas
Class 4 - flammable solids
4.3 flammable solids
Class 7 - radioactive material
Accepted in the network
TNT (Fedex domestic) can transport some types of dangerous goods both limited and fully regulated, by road and air.
TNT (Fedex domestic) road service:
Class 1 explosives = limited to:
1.1 - 1.6
1.4S (except UN0366, UN0441, UN0455, UN0456, UN0500)
Class 2 gases = limited to:
2.1 flammable gas
UN1057(*1)
UN3150
UN3167
UN3478
UN3479
UN1950 groups F/FC,
UN2037 group F (non-toxic)
2.2 non-flammable, non-toxic gas
Class 3 flammable liquids = limited to:
3.1 flammable liquids
Class 4 flammable solids = limited to:
4.1 flammable solids
4.2 spontaneously combustible substances
Class 5 - oxidising substances = limited to:
5.1 oxidising substance
5.2 organic peroxide
Class 6 - toxic substances = limited to:
6.1 toxic substances. Excludes packing group I.
6.2 infectious substances. Excludes cat A UN2814 and UN2900.
Class 8 - corrosive substances. Excludes UN2794, UN2795 (*4) & substances shipped in molten state.
Class 9 - miscellaneous DG including batteries (special packaging applies refer below)
TNT (Fedex domestic) express air service:
Class 1 explosives = limited to:
1.1 - 1.6 = limited
1.4S (except UN0366, UN0441, UN0455, UN0456, UN0500)
Class 2 gases = limited to:
2.1 flammable gas
UN1057(*1)
UN3150
UN3167
UN3478
UN3479
UN1950 groups F/FC,
UN2037 group F (non-toxic)
2.2 non-flammable, non-toxic gas
Class 3 flammable liquids = limited to:
3.1 flammable liquids
Class 4 flammable solids = limited to:
4.1 flammable solids
4.2 spontaneously combustible substances
Class 5 - oxidising substances = limited to:
5.1 oxidising substance
5.2 organic peroxide
Class 6 - toxic substances = limited to:
6.1 toxic substance. Excludes packing group I
6.2 Infectious substance. Excludes cat A UN2814 and UN2900
Class 8 - corrosive substances. Excludes UN2794, UN2795 (*4) & substances shipped in molten state
Class 9 - miscellaneous DG excluding UN2807 & UN3090 (special packaging applies refer below)
Dangerous goods packaging requirements
Special packaging guidelines apply to all dangerous goods, refer to these resources:
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws. Refer to these guidelines:
You can also refer to Shippit's Recommended Packaging Guidelines and Shippit - shipping bulky goods and pallets for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is not included when booking with TNT (Fedex domestic) through Shippit’s account. However, if you have it included in your own BYO account, this will carry over with your BYO integration.
Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.
Pickup and collection
This section contains general information about pickup and collection with TNT (Fedex domestic).
Collection
Depending on your shipping volume, your account will either be set up with regular pickups or ad hoc pickups. Indicative volumes for these setups are below:
Regular pickups
More than 10 packages daily or more than 200 a month
Daily pickups will be scheduled with the carrier
Automatic pickup requests will not be sent to the carrier as your schedule will be locked in
Adhoc pickups
Fewer than 10 packages daily or fewer than 200 a month
Daily pickups will not be scheduled with the carrier
Automatic pickup requests will be sent to the carrier upon manifesting
If orders are booked before 11am you may receive collection same day, if not, collection will occur the following business day
Collection issues
Contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Collection timeframes
When orders are booked before 11am usually the driver will present the same day, if not, the following business day. If you have scheduled collections in place your driver will present in your collection window as agreed to during account activation.
Contacting drivers
You’re unable to contact drivers directly. Contact Shippit Support for assistance with collection.
Futile charges
If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.
Pallet pickups
Your pickup cadence will be agreed on and set up during activation.
On occasion carriers might send a driver out before first pickup to meet the staff at this location especially if induction or special pickup needs are applicable. Otherwise, Shippit will arrange your pickup schedule and you can expect the driver to arrive in the agreed window.
It’s crucial that goods are in an accessible location.
When operating out of a warehouse, cages should be easily accessible and labelled for the drivers.
Please advise Shippit if you require cages to be supplied as we will request this from the carrier prior to go-live (note this is only possible for high volumes).
Pallets should be ready to be forklifted onto the truck avoiding wait times and surcharges. If a forklift is not available at either pickup or delivery, you must notify Shippit so that we can arrange with the carrier.
Surcharges apply for locations (pickup or delivery) that do not have forklifts or capability to load/accept pallets independently refer to TNT domestic surcharges.
Rebooking collection
If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.
If you do not have scheduled collections in place and have not booked any new orders for collection, contact Shippit Support for assistance with collection.
Getting pickup support
If you experience issues with collection, contact Shippit Support for assistance.
Delivery
This section contains general information about delivery with TNT (Fedex domestic).
Alcohol deliveries
It is the responsibility of the retailer to ensure relevant legal identification checks have been done before booking. If a signature is required, the driver may ask for 18+ID to ensure the recipient is of legal age. Your TNT (Fedex) local depot will also require identification upon collection. If ATL is allowed, the goods will be left unattended without the need for 18+ ID.
Delivery choices
Shipments are booked with ATL by default, and a signature is not required with this service. Goods will not be left unattended unless the driver has deemed that it is a safe location.
Pallet deliveries
Goods will be delivered by a tailgate truck and dropped to the clients door only; however if assistance is required (e.g. up stairs) additional surcharges will apply and the delivery will need to be rebooked once payment is settled. Shippit support will contact the sender for approval before booking.
Surcharges also apply for locations (pickup or delivery) that do not have forklifts or capability to load/accept pallets independently refer to TNT domestic surcharges.
Proof of delivery
TNT (Fedex) provides Proof of Delivery (POD) for all shipments and a photo POD for those delivered with ATL where possible.
Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.
Redelivery and redirection
If the driver has attempted delivery to your customer and left a card, your customer should use the redelivery service - sorry-we-missed-you card.
If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should contact Shippit Support for assistance.
Return to sender
Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.
Once goods are delivered we’re unable to request return to sender. Contact Shippit Support for assistance.
Getting delivery support
If you experience issues with a delivery, contact Shippit Support for assistance.
Parcel receivers can request help by clicking Get help in their Shippit notifications.
Activation
If you are shipping high volumes, restricted goods or B2B shipments, you must have pre-approval before shipping with TNT (Fedex domestic). Contact the Shippit Configuration team to get started.
If you are not shipping the above, you can turn on TNT and TNT Overnight in your Shippit carrier settings for B2C shipping.
For more information on using carrier settings, refer to our carrier allocation article.
Setting up a BYO account
To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.
Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.