Get to Know CouriersPlease
Updated over a week ago
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CouriersPlease is a leading franchised E-Commerce and parcel delivery expert with a 40 year history of success, delivering over 30 million parcels in 2022, now with 800-plus agile Franchise Partners who strive to exceed our customers' expectations.

With depots in all major Australian centres, CouriersPlease leverages its wide network delivery partners to enable coverage across the Australian landscape.

CouriersPlease is a technology-driven company, using automation to improve parcel handling efficiencies and intuitive apps for speedier deliveries. They provide parcel delivery solutions for businesses of any size or industry, as well as looking after household customers and one-off senders.

In addition, CouriersPlease has proudly enhanced its delivery experience with an extensive network of over 3,000 Collection Points, allowing customers to collect their parcels at their own convenience. In conjunction with HUBBED, a one-stop eCommerce service aggregator with a network of retail outlets, CouriersPlease provides a parcel delivery and collection service in every major city across Australia. These new additions to the CouriersPlease service offering create an eCommerce ecosystem that will provide customers with seamless access to their parcels, as well as delivering a stellar service experience.

CouriersPlease is a fully owned subsidiary of Singapore Post (SingPost), a leader in eCommerce logistics in Asia Pacific and USA. SingPost’s values of Safety, Trust, Total Customer, One Team, Top Execution, and Transformation anchor its goal to become Australia’s #1 E-Commerce courier service.

Services available

✓ CouriersPlease Standard road = standard service level

✓ CouriersPlease Road express = express service level

✓ CouriersPlease Drop-off = in connection with HUBBED (drop off instead of pickup)


Check our our Carrier Overview Matrix for full compatibility, limitations & restrictions.

Suitable for:

✓ Apparel, clothing & footwear

✓ Small consumer goods

✓ Small homewares

✘ Furniture

✓ Foods & beverages

✓ Alcohol - with prior approval

✓ Dangerous good - limited with prior approval only. Check which DG goods are accepted in the network with our Dangerous Goods Matrix

✘ Heavy bulky freight or pallets

✘ Consolidated freight (palletised)

✓ Surcharges. Charges we can identify at the time of booking will be included in the API quote at the however additional surcharges may apply for undeclared goods, or special goods. For an extensive list of carrier surcharges, view our Carrier Surcharge Matrix.

✓ Complimentary carrier insurance is included when booking with CouriersPlease through Shippit. Alternatively you can enable Shippit Transit Protection to cover your orders for loss & damage.

Complimentary Insurance

CouriersPlease offers its customers automatic cover of up to $1,000 AUD per consignment (wholesale value) with an excess of $100 AUD per claim. Check what's covered and full terms and conditions here.

Freight Type

Best Fit For

Not Suitable For

  • cost-effective domestic deliveries

  • smaller sized consumer goods (FMCG)

  • non-dangerous liquids and alcoholic beverages

  • individual quantities of accepted/limited DG that are suitable for road & rail transport

  • clients need a good variety of delivery options for their customers

  • customers using HUBBED for drop-off or wanting a drop-off solution

  • bulky freight (long, oversized, unpackaged freight or furniture flatpacks)

  • palletised freight

  • large quantities of DG (batteries or flammables)

  • perishable or live goods

Customer Type

Best Fit For

Not Suitable For

  • Fashion & apparel

  • Variety stores

  • Non-bulky homewares & furnishings

  • Health & beauty (limited DG)

  • Arts & entertainment

  • Computers & electronics (limited DG)

  • Pet supplies

  • Food & beverage

  • Liquor & tobacco

  • Sports & fitness equipment

  • Automotive, aviation, mechanical

  • Industrial & agricultural

For a full list of restricted items see CouriersPlease domestic terms of carriage

Shipping high volumes or special goods?

This includes dangerous goods, alcohol, fragile, and restricted items.

You'll need approval before shipping, please contact our carrier operations team via [email protected] so they can get you started.

Important note on alcohol deliveries

CouriersPlease is a current signatory of the Retail Drinks code. The Code is a voluntary, industry-wide framework, authored and administered by Retail Drinks, for the purposes of governing online alcohol sales and deliveries in Australia.

Included in the code, are some specific areas of compliance which CouriersPlease will comply with. It is the responsibility of all customers choosing to utilise CouriersPlease services that they understand and abide by the code. You can read the full code here.

These terms are automatically agreed to when activating and using a CouriersPlease account through Shippit (both BYO and using our partner rates).


If you're shipping simple freight, you can turn on CouriersPlease standard services today from within the Shippit UI. Simply activate CouriersPlease from within your carrier settings.

  • Go to Settings>Carriers>CouriersPlease>ON

Other services will require activation through our support team by emailing [email protected]

Activating a BYO account

CouriersPlease standard and express services

If you have your own BYO account to integrate, we'll need the below information to set up your account. Please email [email protected] with the below account information. Once reviewed our team will be in touch within 1-3 business days normally however account activation for BYO can take 1-3 weeks to complete.

  • Shippit Store Name - The name of your merchant account

  • Account Number - Unique account number provided by CouriersPlease

  • Label Prefix/ID - 3 character code that is listed in your connote.

  • Product Codes/Service Codes - Below are examples

    • L6617 – Road Express

    • Y3017 – 500 Gram Satchels

    • Y3117 – 1Kg Satchels

    • Y3317 – 3Kg Satchels

    • Y3517 – 5Kg Satchels

  • Couriers Please Account Manager Details (if any) - Name, email and contact number

We can set up ATL for the following service codes:

  • 500 Gram Satchels

To set up ATL for the following, we will need to upload your rate which you can attain from your CouriersPlease account manager

CouriersPlease drop-off service

To apply for the CouriersPlease Drop-off service you'll need to complete the below request form and advise you want to connect your own account & rates.

Once you have submitted your application, our team will review your request you will receive a response from us within 10 business days.

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