CouriersPlease is a leading franchised E-Commerce and parcel delivery expert with a 40-year history of success, delivering over 30 million parcels in 2022, now with 800-plus agile Franchise Partners who strive to exceed our customers' expectations.
CouriersPlease is a fully owned subsidiary of Singapore Post (SingPost), a leader in eCommerce logistics in Asia Pacific and the USA. SingPost’s values of Safety, Trust, Total Customer, One Team, Top Execution, and Transformation anchor its goal to become Australia’s #1 E-Commerce courier service.
With depots in all major Australian centres, CouriersPlease leverages its wide network of delivery partners to enable coverage across the Australian landscape.
CouriersPlease is a technology-driven company, using automation to improve parcel handling efficiencies and intuitive apps for speedier deliveries. They provide parcel delivery solutions for businesses of any size or industry, as well as looking after household customers and one-off senders.
In addition, CouriersPlease has proudly enhanced its delivery experience with an extensive network of over 3,000 Collection Points, allowing customers to collect their parcels at their convenience.
In conjunction with HUBBED, a one-stop eCommerce service aggregator with a network of retail outlets, CouriersPlease provides a parcel delivery and collection service in every major city across Australia. This means you can now offer returns to your customers through CouriersPlease directly or HUBBED with Shippit.
Benefits of using CouriersPlease
Good serviceability Australia wide
Competitive rates for standard delivery
Multiple delivery choices including signature, authority to leave, deliver to a collection point, deliver to neighbour, and redirection
Compatible with HUBBED parcel delivery and collection service
Services available
Shippit partner account:
CouriersPlease Standard Service = Shippit standard service level
Signature, Authority to leave
BYO account:
CouriersPlease Standard Service = Shippit standard service level
Signature, Authority to leave
CouriersPlease Express Service = Shippit express service level
Signature, Authority to leave
Serviceability
CouriersPlease Standard Service = Australia wide
CouriersPlease Express Service = Australia wide
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions on the CouriersPlease network, see CouriersPlease Accepted Goods.
| CouriersPlease Standard | CouriersPlease Express |
Max dead weight | 25kg | 25kg |
Max cubic weight | Per item = <0.16m3 or 40kg. Per consignment = <0.6m3 or 150kg. | Per item = <0.16m3 or 40kg. Per consignment = <0.6m3 or 150kg. |
Max length | 1.8m | 1.8m |
CouriersPlease is suitable for:
Goods under 25kg deadweight
Goods under 40kg cubic weight
Goods under 1.8m in length
Light weight, well packaged e-commerce goods
Ideal for clothing & apparel, footwear, small homewares and small consumer goods
Alcohol with prior approval
Limited quantity dangerous goods (road service only). Refer to Dangerous Goods section below)
CouriersPlease is not suitable for:
Bulky goods over 25kg
Palletised freight
Loose goods (ie not in satchels or cartons)
Incompatible freight, which by its very nature may damage other freight
Any freight that may pose a danger of injury to the courier or a member of staff because it has sharp or jagged edges, is not adequately packaged, or cannot be handled safely
Prohibited Goods (refer to Restrictions section below)
Lithium batteries of any kind via air (express service)
Prohibited, restricted, and dangerous goods
Below is a current list of goods accepted in the CouriersPlease however this is subject to change. For the most up-to-date information please always refer to CouriersPlease - What We Carry.
Prohibited
Bulky goods over 25kg
Palletised freight
Loose goods (ie not in satchels or cartons)
Incompatible freight, which by its very nature may damage other freight
Any freight that may pose a danger of injury to the courier or a member of staff because it has sharp or jagged edges, is not adequately packaged, or cannot be handled safely
Restricted goods
All restricted and dangerous goods must be approved by Shippit and the carrier before you ship.
Contact your Shippit account manager, or Shippit Support to complete a restricted and dangerous goods form and receive approval.
Alcohol
CouriersPlease complies in full with the Retail Drinks code. Please refer to the code of practice around ‘delivery of alcohol’ here.
Dangerous goods
All restricted and dangerous goods must be approved by Shippit and the carrier before you ship.
Contact your Shippit account manager, or Shippit Support to complete a restricted and dangerous goods form and receive approval.
Refer to these articles for further information:
NOT accepted in the network
CouriersPlease is unable to ship goods containing Lithium Batteries of any description via air anywhere within Australia or internationally. Such goods include, but are not limited to, laptops, mobile phones, power tools, toys, cameras and watches.
Dangerous Goods also cannot be shipped internationally or to Tasmania domestically.
Accepted in the network
CouriersPlease can transport some types of dangerous goods, in limited quantities, by road or rail, for pre-approved EDI customers only.
Full details on sending Dangerous Goods with CouriersPlease can be found in an easy-to-follow Dangerous Goods Guide for Customers.
Class 2 aerosols
max 1 litre
Class 2 division 2.1 flammable gases
max 120ml
Class 2 division 2.2 non-flammable, non-toxic gases
UN1044 max 120ml
Fire extinguishers no limit
Class 3 flammable liquids
PGII max 1 litre
PG III max 5 litres
Class 5 division 5.1 oxidizing substances
PGII max 1 litre
PG III max 5 litres
Class 5 division 5.2 organic peroxides
max 500g
Class 9 miscellaneous dangerous goods
Class 9 PGII max 1 litre
Class 9 PG III max 5 litres
Class 9 lithium batteries
UN3480/3090 lithium ion battery (loose) per cell <20wh, per battery <100wh
UN3481/3091 lithium ion battery (packed with equipment) per cell <20wh, per battery <100wh
Dangerous goods required packaging:
All DGs shipped in Limited Quantities must show the Limited Quantity symbol on the freight, as shown below.
Do not use the coloured DG labels indicating DG Classes, otherwise your shipment may be delayed, and will require a DG Shipping Document.
At the point of pickup by Couriers Please the driver must be handed a manifest/bill of lading/packing slip indicating
“Dangerous Goods packaged as Limited Quantities”
No further paperwork is required.
Note that a $21 (+GST) surcharge per consignment is applicable for all consignments going to country regions within our service capability.
Lithium batteries required packaging:
Lithium natteries can be shipped by road only within Australia.
Labels attached to consignment should indicate either UN3480 (Battery Only), or UN3481 (Packed in or with equipment).
As with limited quantities dangerous goods, if you are sending to country or regional areas, you must have a DG Shipping Document.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
Freight articles of every kind, especially parcels/satchels, must be prepared and made up to:
Prevent injury to any person handling the freight
Prevent the contents escaping and causing damage to other freight articles
Prevent damage to equipment and vehicles, during carriage
Prevent the contents from loss or damage arising from handling stresses and pressure to which the freight is unavoidably subject to during freight carriage
Protect the contents from the effects of climate, extreme temperatures
Comply with our Freight Profile Specifications (below)
The Freight Profile Specifications document highlights PREFERRED, ACCEPTABLE and UNACCEPTABLE freight to be carried via our network. If your freight falls outside of these specifications, additional charges may apply.
See full terms of carriage on the CouriersPlease website.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is included when booking with CouriersPlease through Shippit’s account.
If you have it included in your own BYO account, this will carry over with your BYO integration as well.
Complimentary insurance covers up to $1000AUD wholesale value per consignment booked with a $100 excess fee. Refer to the full terms and conditions here.
Should you need to raise a claim for loss or damage please contact Shippit Support.
Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during
Pickup and collection
This section contains general information about pickup and collection with CouriersPlease.
Collection
Depending on your shipping volume, your account will either be set up with ‘regular pickups’ or ‘adhoc pickups’. Indicative volumes for these setups are below:
Regular pickups
>10 packages daily or >200 month
Daily pickups will be scheduled with the carrier
Automatic pickup requests will not be sent to the carrier as your schedule will be locked in
Adhoc pickups
<10 packages daily or <200 month
Daily pickups will not be scheduled with the carrier
Automatic pickup requests will be sent to the carrier upon manifesting
If orders are booked before 10am you may receive collection same day, if not, collection will occur the following business day
Collection issues
Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Collection timeframes
When orders are booked before 10am usually the driver will present the same day, if not, the following business day.
If you have scheduled collections in place your driver will present in your 'collection window' as agreed to during activation.
Contacting drivers
You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.
Futile charges
If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.
Rebooking collection
If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.
If you do not have scheduled collections in place and have not booked any new orders for collection, please contact Shippit Support for assistance with collection.
Getting pickup support
If you experience issues with collection, please contact our support team for assistance.
Merchant support is available through the Shippit UI - refer to get-help-in-app.
Delivery
This section contains general information about delivery with CouriersPlease.
Alcohol deliveries
CouriersPlease complies in full with the Retail Drinks code. Please refer to the code of practice around ‘delivery of alcohol’ here.
Delivery choices
Signature service
CouriersPlease offers a signature service which requires a signature from the customer upon delivery by default however allows the customer to opt into authority to leave (ATL) via their delivery notifications. This service is good for high value items.
If the delivery requires a signature and no one is available, the parcel will either:
Be taken to a nearby Collection Point, or
A failed delivery notification email will be sent with instructions to arrange redelivery.
Authority to leave
An authority to leave (ATL) service is also available at a cheaper rate which means the driver will automatically leave goods in a safe place when delivering as it does not require a signature.
Drivers must be able to leave it in a discreet location out of the weather.
For full terms and conditions around delivery choices, please refer to CouriersPlease-delivery-choices.
Proof of delivery
CouriersPlease provides Proof of Delivery (POD) for all shipments and a photo POD for those delivered with ATL. Refer to CouriersPlease-How-can-I-request-proof-of-delivery for more information.
If the parcel was left safe, they will take a photo of the drop-off location.
For our “signature required” service, we obtain a signature and first name.
Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit for assistance.
Redelivery
Drivers will make only one delivery attempt per order. If the delivery fails, the next steps will depend on the courier service:
Recipients will receive a digital redelivery email from CP with instructions on how to rebook the delivery. Redelivery can be requested online via CouriersPlease Redelivery.
If a nearby collection point is available, the driver may drop the order there instead of returning it to the depot.
Recipients will also receive a notification from Shippit regarding the failed delivery attempt, along with a link to follow-up steps.
No automatic second attempt will be made. It is the recipient's responsibility to follow the instructions provided to arrange redelivery or collection. If no redelivery is arranged within 5 business days, the order will be marked as Return to Sender (RTS) and returned to the original dispatch location.
If the redelivery link has expired or you need further assistance, you can request additional support from CouriersPlease via their Virtual Agent and type 'Redelivery'. Alternatively, contact Shippit for assistance.
Redirection
Redirection must be requested as early as possible and is not possible once with the delivery driver.
Redirecting a parcel to a new address can also cause delays with delivery and may incur an additional fee.
For a quicker way to receive parcels, we highly recommend collecting them from a nearby Collection Point or requesting to pick it up directly from the local depot if that's an option.
Redelivery to a new address can only be arranged by the original sender.
Parcels are typically held for up to 5 business days after a delivery attempt before being returned to the sender so it’s important to contact us promptly.
Return to sender
Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.
Once goods are delivered we’re unable to request return to sender.
Please contact Shippit to request RTS.
Getting delivery help
If you experience issues with a delivery, please contact our support team for assistance.
Merchant support is available through the Shippit UI - refer to get-help-in-app.
For recipient support, simply click the 'get help' button in your Shippit notification emails.
Activation
Shippit account
If you are shipping high volumes or any type of restricted goods, you will need pre-approval before shipping. Please contact our Configuration Team for assistance.
All restricted and dangerous goods must be approved by Shippit and the carrier before you ship.
Contact your Shippit account manager, or the Shippit Configuration team to complete the relevant forms and receive approval.
Refer to these articles for further information:
If you are not shipping high volumes or restricted goods of any type, CouriersPlease should be available in your Shippit carrier settings.
For more information on using carrier settings, refer to our carrier allocation article.
Setting up a BYO account
To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.
Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.
Service codes currently available
Please note, these codes are accurate as of October 2025. Whilst we do our best to keep information up-to-date, the codes are subject to change at the discretion of the carrier.
Please consult with your carrier account manager for the latest service codes.
Shippit Account Codes:
Satchel 500g ATL
X0A Y0A P0 PS0 PC0 P0A Y3017 Y0A17 Y0A19 Y3019 Y3020 XP0A DS0 PWF0 Y30 AGSP0 BU0 PP0 AGHP0 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TA0 TC0 AGVP0 TD0A
Satchel 500g No ATL
X30 Y30 P0 PS0 PC0 P0A Y3017 Y3019 XP0 DS0 PWF0 PX0 AGSP0 BU0 PP0 AGHP0 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TA0 TC0 AGVP0 TD0
Satchel 1kg
X31 Y31 P1 X1A Y1A PS1 PC1 P1A Y3117 Y3119 Y3120 Y1A19 XP1 XP1A DS1 PWF1 PX1 AGSP1 BU1 PP1 AGHP1 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TA1 TC1 AGVP1 TD1
Satchel 3kg
X33 Y33 P3 X3A Y3A PS3 PC3 P3A Y3317 Y3319 Y3320 Y3A19 XP3 XP3A DS3 PWF3 PX3 AGSP3 BU3 PP3 AGHP3 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TA3 TC3 AGVP3 TD3
Satchel 5kg
X35 Y35 P5 X5A Y5A PS5 PC5 P5A Y3517 Y3519 Y3520 Y5A19 XP5 XP5A DS5 PWF5 PX5 AGSP5 BU5 PP5 AGHP5 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TA5 TC5 AGVP5 TD5
BYO Account Codes:
Product parcels
EXP G88 L05 L10 L11 L22 L33 L44 L50 L55 L66 L77 I00 I05 I10 I11 I22 I33 I44 I50 I55 I66 I77 A11 A22 A33 A44 A50 A55 A66 A77 E11 E22 E33 E44 E50 E55 E66 E77 C1 C2 C3 C4 AC1 AC2 AC3 AC4 AC5 L1116 L2216 L2217 L3316 L6617 L4417 L1119 L0519 L1019 L2219 L3319 L4419 L5019 L5519 L6619 L6620 L7719 FRAN2 NPU BUK L5520 AGSBK P10A P10 P25 BU10 BU15 BU25 AGHBK AHP10 AHP25 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TAKG NDL TCKG RDPC5 RDOC5
Satchel 500g ATL
X0A Y0A P0 PS0 PC0 P0A Y3017 Y0A17 Y0A19 Y3019 Y3020 XP0A DS0 PWF0 Y30 AGSP0 BU0 PP0 AGHP0 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TA0 TC0 AGVP0 TD0A
Satchel 500g No ATL
X30 Y30 P0 PS0 PC0 P0A Y3017 Y3019 XP0 DS0 PWF0 PX0 AGSP0 BU0 PP0 AGHP0 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TA0 TC0 AGVP0 TD0
Satchel 1kg
X31 Y31 P1 X1A Y1A PS1 PC1 P1A Y3117 Y3119 Y3120 Y1A19 XP1 XP1A DS1 PWF1 PX1 AGSP1 BU1 PP1 AGHP1 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TA1 TC1 AGVP1 TD1
Satchel 3kg
X33 Y33 P3 X3A Y3A PS3 PC3 P3A Y3317 Y3319 Y3320 Y3A19 XP3 XP3A DS3 PWF3 PX3 AGSP3 BU3 PP3 AGHP3 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TA3 TC3 AGVP3 TD3
Satchel 5kg
X35 Y35 P5 X5A Y5A PS5 PC5 P5A Y3517 Y3519 Y3520 Y5A19 XP5 XP5A DS5 PWF5 PX5 AGSP5 BU5 PP5 AGHP5 PA0 PA1 PA3 PA5 PA10 PA15 PA25 TA5 TC5 AGVP5 TD5