Aramex is a leading global provider of comprehensive logistics and transportation solutions established in 1982. Aramex Australia currently operates across key metropolitan and regional locations across Australia, offering a low-cost and fast courier delivery service.
Shippit gives you access to Aramex’s standard domestic road service as a cost-effective solution for both intra and interstate deliveries. You can also use Shippit returns using Aramex Australia.
Benefits of using Aramex AU
Good serviceability Australia-wide
Competitive rates for standard delivery
Multiple delivery choices including signature, authority to leave and deliver to a collection point
Compatible with Shippit returns (pickup service)
Services available
Shippit partner account:
Aramex AU standard service = Shippit standard service level
Signature, Authority to leave
BYO account:
Aramex AU standard service = Shippit standard service level
Signature, Authority to leave
Serviceability
Aramex AU standard service = Australia wide
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions on the Aramex AU network, see Aramex Australia Terms of Carriage.
| Aramex AU standard service |
Max dead weight | 25kg |
Max cubic weight | 40kg or <0.16 m³ |
Max length | 2.0m* *no more than one side exceeding 1.05m |
Aramex AU is suitable for:
Goods under 25kg dead weight and 40kg cubic weight
Goods under 2 metres in length
Light weight e-commerce goods
Ideal for clothing & apparel, footwear, small homewares and small consumer goods
Food and alcohol with prior approval
Aramex AU is not suitable for:
Bulky goods
Palletised freight
Loose goods
Dangerous goods & lithium batteries
Prohibited, restricted, and dangerous goods
Below is a current list of goods accepted in the Aramex AU however this is subject to change. For the most up-to-date information please always refer to Aramex Australia Items We Don’t Carry.
You can also refer to full Freight Profile Specifications or Conditions of carriage for more information.
Prohibited goods
Limited quantity dangerous goods
Fully regulated dangerous goods
Perishable items are goods that are subject to spoilage or decay such as food or plants
Parcels with a dead weight over 25kg or a cubic weight over 40kg
Parcels over 2m in length
Parcels with more than one dimension (L,W or H) exceeding 1.05m
Restricted goods
All restricted and dangerous goods must be approved by Shippit and the carrier before you ship.
Contact your Shippit account manager, or Shippit Support to complete a restricted and dangerous goods form and receive approval.
Alcohol
Perishables*
Refer to these articles for further information:
*Aramex doesn't normally accept perishables for transport within their network. However, if you still want Aramex Australia to carry perishable goods then they can do so, but this will be at your own risk – no limited liability coverage is included.
Dangerous goods
Aramex AU does not accept any type of dangerous goods in their network.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
See full packaging guidelines on the Aramex Australia website.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods.
For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is included when booking with Aramex AU through Shippit’s account.
If you have it included in your own BYO account, this will carry over with your BYO integration as well.
Complimentary insurance covers up to AU$1500 wholesale value per consignment booked with no excess fee. Refer to Aramex's full terms and conditions.
Should you need to raise a claim for loss or damage please contact Shippit Support.
Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.
Pickup and collection
This section contains general information about pickup and collection with Aramex AU.
Collection
Depending on your shipping volume, your account will either be set up with ‘regular pickups’ or ‘adhoc pickups’. Indicative volumes for these setups are below:
Regular pickups
>10 packages daily or >200 month
Daily pickups will be scheduled with the carrier
Automatic pickup requests will not be sent to the carrier as your schedule will be locked in
Adhoc pickups
<10 packages daily or <200 month
Daily pickups will not be scheduled with the carrier
Automatic pickup requests will be sent to the carrier upon manifesting
If orders are booked before 10am you may receive collection same day, if not, collection will occur the following business day
Collection issues
Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Collection timeframes
When orders are booked before 10am usually the driver will present the same day, if not, the following business day.
If you have scheduled collections in place your driver will present in your 'collection window' as agreed to during activation.
Contacting drivers
You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.
Futile charges
If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.
Rebooking collection
If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.
If you do not have scheduled collections in place and have not booked any new orders for collection, please contact Shippit Support for assistance with collection.
Getting pickup help
If you experience issues with a collection, contact our support team for assistance.
Delivery
This section contains general information about delivery with Aramex AU.
Alcohol deliveries
Shippit will enable an 'alcohol flag' where possible. When the alcohol flag is sent with the booking via API, the driver will be prompted and require 18+ ID and a signature if required.
However, when the alcohol flag is not sent with the booking via API, the label must read 'contain alcohol - 18+ ID required' so the driver can request ID upon delivery.
Terms of alcohol delivery:
ID must be valid and not expired
If the receiver looks below 25 y.o, the driver will ask for 18+ ID and a signature
Alcohol cannot be left without signature (ATL). If the receiver is not home, goods will be returned to the depot for redelivery
Deliveries will not be made to intoxicated persons or those under the age of 18+
Deliveries cannot be made after the hours of 1 am or before 6 am
Proof of delivery and ID declarations will be kept for a minimum of 12 months with Aramex Australia.
Delivery choices
Authority to leave:
When booking with Aramex AU, the ATL (authority to leave) service is recommended & generally set by default. This ensures goods are delivered the first time around and not taken to a collection point or held at the depot for redelivery.
ATL should be provided at the time of booking otherwise the driver will require a signature.
With ATL deliveries, the driver will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest collection point or back to the local depot.
A picture of where the parcel has been left is usually added to the proof of delivery however this is not always possible.
Signature:
This service is available at the time of booking only and attracts a $1.50 surcharge per booking.
The driver will obtain a signature from the receiver when possible. If the receiver is unavailable they will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest collection point or back to the local depot. The receiver will be notified to collect or arrange redelivery.
Proof of delivery
Aramex AU provides proof of delivery (POD) for all shipments which is available on the Aramex Australia website.
If the parcel was left safe, they will take a photo where possible
For our “signature required” service, we obtain a signature and first name
Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.
Redelivery & redirection
A parcel can be booked for redelivery online on the Aramex website using the Aramex Australia Calling Card Left.
ATL can be requested on the redelivery request to avoid missing the delivery a second time. Or, a redirection is available for an extra cost of $1.50.
Return to sender
Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.
Once goods are delivered we’re unable to request return to sender. Please contact Shippit Support for assistance.
Getting delivery support
If you experience issues with a delivery, please contact our support team for assistance.
Parcel receivers can request help by clicking 'Get help' in your Shippit notifications.
Activation
Shippit account
If you are shipping high volumes or any type of restricted goods, you will need pre-approval before shipping. Please contact our Configuration Team for assistance.
All restricted and dangerous goods must be approved by Shippit and the carrier before you ship.
Contact your Shippit account manager, or the Shippit Configuration team to complete the relevant forms and receive approval.
Refer to these articles for further information:
If you are not shipping high volumes or restricted goods of any type, Aramex AU should be available in your Shippit carrier settings.
For more information on using carrier settings, refer to our carrier allocation article.
Setting up a BYO account
To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.
Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.
Service codes currently available
Please note, these codes are accurate as of August 2025. We do our best to keep information up-to-date, but the codes are subject to change at the discretion of the carrier.
Talk to your carrier account manager for the latest service codes.
Shippit account:
1kg SAT-NAT-A5
3kg SAT-NAT-A4
5kg SAT-NAT-A3
SML-FLAT-RATE-PARCEL (Dead <2 + cubic <1)
MED-FLAT-RATE-PARCEL (Dead <6 + cubic <3)
LRG-FLAT-RATE-PARCEL (Dead <18 + cubic <9)
BYO account:
1kg SAT-NAT-A5
3kg SAT-NAT-A4
5kg SAT-NAT-A3
SML-FLAT-RATE-PARCEL (Dead <2 + cubic <1)
MED-FLAT-RATE-PARCEL (Dead <6 + cubic <3)
LRG-FLAT-RATE-PARCEL (Dead <18 + cubic <9)