Aramex New Zealand is a cost-effective, reliable courier service, backed up by the latest innovative technology and real-time track and trace facilities. Aramex New Zealand is the ideal choice for businesses of all sizes catering for a large range of consumer goods.
Benefits of using Aramex NZ
Renowned delivery service
Good serviceability New Zealand wide
Competitive rates for standard delivery
Multiple delivery choices
Services available
Shippit partner account:
Aramex NZ standard service = Shippit standard service level
Signature, authority to leave
BYO account:
Aramex NZ standard service = Shippit standard service level
Signature, authority to leave
Serviceability
Aramex NZ standard service = New Zealand wide
Refer to Aramex NZ operating locations
Compatibility
Refer to our Carrier Services for full compatibility, limitations, and restrictions.
For a full list of restrictions on the Aramex NZ network, see Aramex New Zealand - Items We Don't Carry.
| Aramex NZ standard service |
Max dead weight | 25kg |
Max cubic weight | <0.175 m³ |
Max length | 1.5m |
Aramex NZ is suitable for:
Max dead weight 25kg
Max cubic weight <0.175 m³
Max length 1.5m
Lightweight e-commerce products
Fashion & Apparel
Variety stores
Small homewares
Non perishables
Alcohol
Health & beauty (check dangerous goods)
Aramex NZ is not suitable for:
Foodstuff and perishable goods
Unapproved dangerous goods
Bulky or palletised freight
Live or dead animals
Prescription or scheduled drugs
Illegal narcotic substances
Weapons, firearms and ammunition
Human remains (including ashes)
Furs and skins (untreated)
Indecent goods & pornography
Any noxious substance
Plants/Seeds
Any unsolicited indecent item
Valuable goods
Any inadequately packaged item
Packages that are wet, leaking or emit any odor of any kind
Prohibited, restricted, and dangerous goods
Below is a current list of goods accepted in the Aramex NZ however this is subject to change. For the most up-to-date information please always refer to Aramex New Zealand - Items We Don't Carry.
Prohibited goods
Foodstuff and perishable goods
Unapproved dangerous goods
Bulky or palletised freight
Live or dead animals
Prescription drugs
Illegal narcotic substances
Firearms (including parts) and ammunition
Fake/dummy/game/toy weapons, paint ball guns, BB guns, antique weapons, swords, knives, etc
Items that could be used as weapons (these include but are not limited to decorative swords, kitchen knives etc.)
Human remains (including ashes)
Furs and skins (untreated)
Indecent goods & pornography
Any noxious substance
Plants/Seeds
Any unsolicited indecent item
Valuable goods such as:
Bullion
Cash or currency
Payment cards, traveler cheques, etc.
Jewellery
Precious metals & stones
Works of Art
Antiques
Items of a fragile nature
Any inadequately packaged item
Packages that are wet, leaking or emit any odor of any kind
Restricted goods
All restricted and dangerous goods must be approved by Shippit and the carrier before you ship.
Contact your Shippit account manager, or Shippit Support to complete a restricted and dangerous goods form and receive approval.
Alcohol
Refer to these articles for further information:
Dangerous goods
Aramex NZ accepts selected limited quantity and fully regulated dangerous goods.
All restricted and dangerous goods must be approved by Shippit and the carrier before you ship. Contact your Shippit account manager, or Shippit Support to complete a restricted and dangerous goods form and receive approval.
Refer to these articles for further information:
Not accepted in the network
Class 1 Explosives
Class 2; 2.3 Toxic gas
Class 4 Flammable solids
Class 5 Oxidising substances
Class 6 Toxic substances
Class 7 Radioactive material
Class 8 Corrosive substances
Accepted in the network
Aramex NZ accepts both limited quantity dangerous goods, and dangerous goods in their domestic road network only (no inter-island movement).
Maritime laws significantly differ to land transport laws in regard to what can and cannot be sent across water. Therefore, the carriage of Dangerous Goods (as a DG or DGLQ) is limited to within Island Road movement only.
General conditions:
All dangerous goods presented for transport must be properly identified, declared using approved documents, clearly and correctly marked and labelled, and packed in approved packaging that is safe for transport. It is the consignor’s responsibility to meet these requirements
Approved Declaration Documents for each consignment must be provided in duplicate
The consignor is responsible for ensuring all the legal requirements of the Land Transport Rule - Dangerous Goods 2005 have been met.
Dangerous Goods can NOT be delivered to rural delivery addresses.
Due to the nature of transporting Dangerous Goods standard delivery service standards do not apply.
Customers should be aware that dangerous goods could be returned to them if criteria of this policy are not met. Customers are responsible for any additional charges incurred if the return cannot be facilitated by Aramex New Zealand due to non-compliance.
Accepted regulated dangerous goods
Except for items that fall under the Dangerous Goods in Limited Quantities (DGLQ) as described in Table B, Aramex New Zealand has elected to restrict Dangerous Goods to the following classes or divisions of Dangerous Goods as described in Table A:
Class 2.1 flammable gas - UN1950 only (ea individual aerosol)
max 1 litre per receptacle
Class 2.2 non-flammable gas
max 25kg gross
Class 3 flammable liquid - packing group II, III only
max 25 litres, max inner package 20 litres
Class 9 miscellaneous goods - packing group II, III only
packing group III max 25kg gross/25 litres
packing group II lithium batteries UN3090, UN3091, UN3480, UN3481 - battery cannot exceed 5kg per package
Accepted limited dangerous goods
An approved DGLQ Dangerous Goods Declaration form in duplicate must accompany all DGLQ packages/consignments with the letters DGLQ marked in the top right-hand corner.
Each package must have the Dangerous Goods in Limited Quantities diamond/label on the package in accordance with the NZTA regulations.
Aramex New Zealand has elected to restrict carriage to the following classes or divisions of Dangerous Goods that may be declared as DGLQ for transport by road as described in Table B, provided they meet the inner packaging limitations.
Class 2.1 flammable gas - aerosols UN1950 only
max quantity per inner packaging = 1 litre water capacity
max quantity per outer package = 25kg
Class 2.1 flammable gas - fuel cell cartridges UN3478, UN3479 only
max quantity per inner packaging = 120ml
max quantity per outer package = 5kg
Class 2.1 flammable gas - lighters UN1057 only
max quantity per inner packaging = as authorised
max quantity per outer package = 5kg
Class 2.2 non-flammable gas (excluding gases that have an oxidising or corrosive risk)
max quantity per inner packaging = 500ml water capacity
max quantity per outer package = 25kg
Class 3 flammable liquid packing group II, III only (as per DGLQ schedule 2 land and transport rule)
packing group II
max quantity per inner packaging = 1 litre water capacity
max quantity per outer package = 25kg
packing group III
max quantity per inner packaging = 5 litres water capacity
max quantity per outer package = 25kg
Class 9 miscellaneous
max quantity per inner packaging = various
max quantity per outer package = 25kg
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.
See full terms here Aramex NZ packaging guidelines.
You can also refer to Shippit's Recommended Packaging Guidelines for more information.
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is included when booking with Aramex NZ through Shippit’s account.
If you have it included in your own BYO account, this will carry over with your BYO integration as well.
Policy includes:
Coverage on the net cost to purchase/repair up to $2000NZD if the contents of the parcel have either been lost or damaged while in transit within the network
Damage claims must be submitted within 7 days of receipt of the damaged item
For any item lost or not received, an enquiry must be lodged within 30 days of despatch
Policy does not include:
Shipping fee, GST, excise, or customer returns
Size – item must not exceed 2.4metres in length (or 1.5metres for items addressed as a rural delivery) or exceed a dead or cubic weight of 25kg
Items that are prohibited to ship
Should you need to raise a claim for loss or damage please contact Shippit Support.
Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.
Pickup and collection
This section contains general information about pickup and collection with Aramex NZ.
Collection
Depending on your shipping volume, your account will either be set up with ‘regular pickups’ or ‘adhoc pickups’. Indicative volumes for these setups are below:
Regular pickups
>10 packages daily or >200 month
Daily pickups will be scheduled with the carrier
Automatic pickup requests will not be sent to the carrier as your schedule will be locked in
Adhoc pickups
<10 packages daily or <200 month
Daily pickups will not be scheduled with the carrier
Automatic pickup requests will be sent to the carrier upon manifesting
If orders are booked before 10am you may receive collection same day, if not, collection will occur the following business day
Collection issues
Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.
Cancelling orders
Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.
Collection timeframes
When orders are booked before 10am usually the driver will present the same day, if not, the following business day.
If you have scheduled collections in place your driver will present in your 'collection window' as agreed to during activation.
Contacting drivers
You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.
Futile charges
If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.
Rebooking collection
If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.
If you do not have scheduled collections in place and have not booked any new orders for collection, please contact Shippit Support for assistance with collection.
Getting pickup support
If you experience issues with collection, contact our support team for assistance.
Delivery
This section contains general information about delivery with Aramex NZ.
Alcohol deliveries
Aramex NZ will deliver alcohol with the below terms:
Drivers are required to assess if the intended receiver is under the age of 18. If there is an uncertainty then proof of identification must be requested.
ID must be a photo identification, valid and not expired.
Date of birth must be entered into the signature screen with a signature.
If the receiver is not home, goods will be returned to the depot for redelivery unless an authority to leave has been requested.
If there is an Instruction to Leave on the parcel, the driver must strictly follow the instruction. If a safe place cannot be accessed, a normal Calling Card Left procedure will be followed.
Collection points
If a collection point delivery is requested, the closest location should be used to deliver to however may not always be the case.
Once a package is delivered to a collection point it cannot be redelivered and must be collected otherwise it will be returned to sender after 7 business days.
Delivery Choices
Authority to leave
Authority to leave (ATL) delivery is the default standard service unless ‘signature’ is enabled by the sender.
As part of the ATL service, the courier will leave the parcel in a safe place at the delivery address if available. It is up to the driver to deem the location safe.
If unable to leave in a safe place, the parcel will be directed to the nearest Parcel Connect agent or back to the local depot. The receiver will be notified where to collect their item by calling card.
Signature
If signature is enabled at the time of booking, the driver will require a signature upon delivery.
If the customer is not home, the parcel will be directed to the nearest Parcel Connect agent or back to the local depot. The receiver will be notified where to collect their item by calling card.
Parcels will not be left in a safe place unless the receiver has requested ATL through the Aramex website when booking redelivery.
Proof of delivery
Aramex NZ provides Proof of Delivery (POD) for shipments available on their website directly.
Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.
Redelivery and redirection
Redelivery can be booked by the receiver online once a delivery attempt has been made and a card received.
Redelivery will be attempted once free of charge. Any further redelivery attempts will attract a small fee.
Redirection to a new address must be booked by the receiver online & may attract a small fee. Cost varies and is only available within the local area.
Return to sender
Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.
Once goods are delivered we’re unable to request return to sender. Please contact Shippit Support for assistance.
Getting delivery support
If you experience issues with a delivery, please contact our support team for assistance.
Parcel receivers can request help by clicking 'Get help' in your Shippit notifications.
Activation
Shippit account
You will need pre-approval before shipping, please contact our Configuration Team for assistance.
All restricted and dangerous goods must be approved by Shippit and the carrier before you ship.
Contact your Shippit account manager, or the Shippit Configuration team to complete the relevant forms and receive approval.
Refer to these articles for further information:
Setting up a BYO account
To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.
Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.