Get to know Smart Routing Bulky

SmartRouting Bulky (SRB) allows you to easily ship big and bulky orders to your customers. SmartRouting is Shippit’s proprietary multi-carrier delivery service, which uses smart technology to seamlessly connect multiple logistics service partners (LSPs), and take the hassle out of multi-leg shipping.

Use SmartRouting Bulky to easily manage multi-leg shipments of big and bulky goods.

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

Shippit partner account:

BYO account:

SmartRouting Bulky services major cities and suburbs across Australia:

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

SmartRouting Bulky is suitable for:

SmartRouting Bulky is not suitable for:

This section contains a current list of goods accepted in the SmartRouting Bulky network ,however this is subject to change. Always refer to this article for the most up-to-date SmartRouting Bulky guidelines.

All restricted goods and pallet freight presentation must be pre-approved by Shippit and the carrier prior to shipping. For instructions, see the Activation section in this article.

For more information about shipping bulky freight, see the shipping bulky goods article.

SmartRouting Bulky does not accept dangerous goods of any nature.

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

For more information about packaging, see the recommended packaging guidelines article.

For more information about shipping bulky freight, see the shipping bulky goods article.

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the carrier surcharge article.

Complimentary loss or damage insurance is not included when booking with SmartRouting Bulky.

You can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.

This section contains general information about pickup and collection with SmartRouting Bulky.

Depending on your shipping volume, you may be eligible for scheduled pickups, such as daily collections. Shippit coordinates your custom pickup schedule during set up and activation.

Contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.

Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Shippit coordinates your custom pickup schedule during set up and activation.

You’re unable to contact drivers directly. Contact Shippit Support for assistance with collection.

If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply.

Your pickup cadence is agreed on and set up during activation. Some carriers might send a driver out before first pickup to meet the staff at the location, especially if induction or special pickup needs are applicable. Otherwise, Shippit will arrange your pickup schedule and you can expect the driver to arrive in the agreed window.

It’s crucial that goods are in an accessible location. When operating out of a warehouse, cages should be easily accessible and labelled for the drivers.

Pallets should be ready to be forklifted onto the truck to avoid wait times and surcharges. If a forklift is not available at either pickup or delivery, you must notify Shippit so that we can arrange with the carrier. You might be charged surcharges for pickup and delivery locations that do not have forklifts, or the capability to load or accept pallets independently.

If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.

If you do not have scheduled collections in place and have not booked any new orders for collection, contact Shippit Support for assistance with collection.

If you experience issues with collection, contact Shippit Support for assistance.

This section contains general information about delivery with SmartRouting Bulky.

ATL must be enabled at the time of booking and cannot be applied in flight. Goods will be left in a safe place unless the driver deems it unsafe.

Shipments will be delivered with ATL if applied at the time of booking otherwise a signature will be required. If the customer is not home to receive delivery, goods are returned to the depot for redelivery.

SmartRouting Bulky provides Proof of Delivery (POD) for all shipments and a photo POD for those delivered with ATL where possible.

Shippit records a completed delivery when we receive a 'completed' scan from the carrier which is visible in our Shippit tracking. If your POD is not available, contact Shippit Support for assistance.

Redelivery can be booked by the Shippit support team once the relevant information has been obtained. This includes the correct address, knowledge of when the receiver is home, and whether access is open for delivery.

Contact Shippit Support for assistance.

Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.

Once goods are delivered we’re unable to request return to sender. Contact Shippit Support for assistance.

If you experience issues with a delivery, contact Shippit Support for assistance.

Parcel receivers can request help by clicking Get help in their Shippit notifications.

You must have Shippit approval before shipping with SmartRouting Bulky. Download and complete the the bulky goods request form. Send the completed form to your Shippit account manager, or email it to the configuration team, and we'll get you started.

We currently do not offer a BYO integration for SmartRouting Bulky.