Skip to main content

Get to Know Aramex NZ

Updated over a week ago
Screen_Shot_2022-09-15_at_8.52.40_AM.png

About Aramex NZ

Aramex New Zealand is a cost-effective, reliable courier service, backed up by the latest innovative technology and real-time track and trace facilities.

Aramex New Zealand is the ideal choice for businesses of all sizes catering for a large range of consumer goods.

Benefits of using Aramex NZ

✔ Renowned delivery service

✔ Good serviceability New Zealand wide

✔ Competitive rates for standard delivery

✔ Multiple delivery choices


Compatibility

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

For a full list of restrictions in the Aramex NZ network, see Aramex New Zealand - Items We Don't Carry.

Suitable Goods

Unsuitable Goods

  • Max dead weight 25kg

  • Max cubic weight <0.175 m³

  • Max length 1.5m

  • Lightweight e-commerce products

  • Fashion & Apparel

  • Variety stores

  • Small homewares

  • Non perishables

  • Alcohol

  • Health & beauty (check dangerous goods)

  • Foodstuff and perishable goods

  • Unapproved dangerous goods

  • Bulky or palletised freight

  • Live or dead animals

  • Prescription drugs

  • Illegal narcotic substances

  • Firearms (including parts) and ammunition

  • Fake/dummy/game/toy weapons, paint ball guns, BB guns, antique weapons, swords, knives, etc

  • Items that could be used as weapons (these include but are not limited to decorative swords, kitchen knives etc.)

  • Human remains (including ashes)

  • Furs and skins (untreated)

  • Indecent goods & pornography

  • Any noxious substance

  • Plants/Seeds

  • Any unsolicited indecent item

  • Valuable goods such as:

    • Bullion

    • Cash or currency

    • Payment cards, traveler cheques, etc.

    • Jewellery

    • Precious metals & stones

    • Works of Art

    • Antiques

    • Items of a fragile nature

  • Any inadequately packaged item

  • Packages that are wet, leaking or emit any odor of any kind


Integration

Services available

There is currently one (1) type of service available through the Shippit integration:

Account Type

Carrier Service Level

Shippit Service Level

Integration

Shippit Account/Rates

  • Standard

  • Standard

  • API

  • UI

BYO Account

  • Standard

  • Standard

  • API

  • UI

Delivery Choices

Authority to leave

Authority to leave (ATL) delivery is the default standard service unless ‘signature’ is enabled by the sender.

As part of the ATL service, the courier will leave the parcel in a safe place at the delivery address if available. It is up to the driver to deem the location safe.

If unable to leave in a safe place, the parcel will be directed to the nearest Parcel Connect agent or back to the local depot. The receiver will be notified where to collect their item by calling card.

Signature

If signature is enabled at the time of booking, the driver will require a signature upon delivery.

If the customer is not home, the parcel will be directed to the nearest Parcel Connect agent or back to the local depot. The receiver will be notified where to collect their item by calling card.

Parcels will not be left in a safe place unless the receiver has requested ATL through the Aramex website when booking redelivery.


Restricted Goods

Below is a current list of prohibited & restricted goods not accepted in the Aramex NZ network however this is subject to change. For the most up-to-date information please always refer to Aramex New Zealand - Items We Don't Carry.

Restricted

  • Alcohol

    • all alcohol must be pre-approved by Shippit prior to activation and shipping

  • Dangerous goods

    • refer to Dangerous goods section

    • all DG must be pre-approved by Shippit prior to activation and shipping

Prohibited

  • Foodstuff and perishable goods

  • Unapproved dangerous goods

  • Bulky or palletised freight

  • Live or dead animals

  • Prescription drugs

  • Illegal narcotic substances

  • Firearms (including parts) and ammunition

  • Fake/dummy/game/toy weapons, paint ball guns, BB guns, antique weapons, swords, knives, etc

  • Items that could be used as weapons (these include but are not limited to decorative swords, kitchen knives etc.)

  • Human remains (including ashes)

  • Furs and skins (untreated)

  • Indecent goods & pornography

  • Any noxious substance

  • Plants/Seeds

  • Any unsolicited indecent item

  • Valuable goods such as:

    • Bullion

    • Cash or currency

    • Payment cards, traveler cheques, etc.

    • Jewellery

    • Precious metals & stones

    • Works of Art

    • Antiques

    • Items of a fragile nature

  • Any inadequately packaged item

  • Packages that are wet, leaking or emit any odor of any kind


Dangerous Goods

All restricted & dangerous goods must be approved by Shippit and the carrier prior to shipping. Please ensure you complete a Restricted & Dangerous Goods Form.

Below is a current list of dangerous goods accepted in the Aramex NZ network however this is subject to change.

For the most up-to-date information please always refer to the carrier website.

Refer to these applicable guides for more extensive information:

NOT accepted in the network

  • Class 1 Explosives

  • Class 2; 2.3 Toxic gas

  • Class 4 Flammable solids

  • Class 5 Oxidising substances

  • Class 6 Toxic substances

  • Class 7 Radioactive material

  • Class 8 Corrosive substances

Accepted in the network

Aramex NZ accepts both limited quantity DG, and dangerous goods in their domestic road network only (no inter-island movement).

Maritime laws significantly differ to land transport laws in regard to what can and cannot be sent across water. Therefore, the carriage of Dangerous Goods (as a DG or DGLQ) is limited to within Island Road movement only.

General conditions:

  • All DGs presented for transport must be properly identified, declared using approved documents, clearly and correctly marked and labelled, and packed in approved packaging that is safe for transport. It is the consignor’s responsibility to meet these requirements

  • Approved Declaration Documents for each consignment must be provided in duplicate

  • The consignor is responsible for ensuring all the legal requirements of the Land Transport Rule - Dangerous Goods 2005 have been met.

  • Dangerous Goods can NOT be delivered to rural delivery addresses.

  • Due to the nature of transporting Dangerous Goods standard delivery service standards do not apply.

Customers should be aware that Dangerous Goods may be returned to them if criteria of this policy are not met. Customers will be responsible for any additional charges incurred if the return cannot be facilitated by Aramex New Zealand due to non-compliance.

Accepted Dangerous Goods

Except for items that fall under the Dangerous Goods in Limited Quantities (DGLQ) as described in Table B, Aramex New Zealand has elected to restrict Dangerous Goods to the following classes or divisions of Dangerous Goods as described in Table A:

Accepted Limited Dangerous Goods

  • An approved DGLQ Dangerous Goods Declaration form in duplicate must accompany all DGLQ packages/consignments with the letters DGLQ marked in the top right-hand corner.

  • Each package must have the Dangerous Goods in Limited Quantities diamond/label on the package in accordance with the NZTA regulations.

  • Aramex New Zealand has elected to restrict carriage to the following classes or divisions of Dangerous Goods that may be declared as DGLQ for transport by road as described in Table B, provided they meet the inner packaging limitations


Packaging Guidelines

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

See full terms here: Aramex NZ packaging guidelines

You can also refer to Shippit's Recommended Packaging Guidelines for more information.


Insurance

Complimentary loss or damage insurance is included when booking with Aramex NZ through Shippit’s account.

If you have it included in your own BYO account, this will carry over with your BYO integration as well.

Policy includes:

  • Coverage on the net cost to purchase/repair up to $2000NZD if the contents of the parcel have either been lost or damaged while in transit within the network

  • Damage claims must be submitted within 7 days of receipt of the damaged item

  • For any item lost or not received, an enquiry must be lodged within 30 days of despatch

Policy does not include:

  • Shipping fee, GST, excise, or customer returns

  • Size – item must not exceed 2.4metres in length (or 1.5metres for items addressed as a rural delivery) or exceed a dead or cubic weight of 25kg

  • Items that are prohibited to ship

Should you need to raise a claim for loss or damage please contact Shippit Support.

Alternatively, you can enable Shippit Transit Protection to cover the retail value of your goods if lost or damaged during transit.


Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.


Activation

Aramex NZ must be approved before activation. Please contact our Configuration Team to get started!

Setting up a BYO account?

To set up your BYO integration, contact our Configuration Team with your account details. Our team will review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.


Pickup & Collection FAQs

This section contains general information about pickup and collection with Aramex NZ.

Collection

Depending on your shipping volume, your account will either be set up with ‘regular pickups’ or ‘adhoc pickups’. Indicative volumes for these setups are below:

  • Regular pickups

    • >10 packages daily or >200 month

    • Daily pickups will be scheduled with the carrier

    • Automatic pickup requests will not be sent to the carrier as your schedule will be locked in

  • Adhoc pickups

    • <10 packages daily or <200 month

    • Daily pickups will not be scheduled with the carrier

    • Automatic pickup requests will be sent to the carrier upon manifesting

    • If orders are booked before 10am you may receive collection same day, if not, collection will occur the following business day

Collection issues

Please contact Shippit Support for any collection issues and our support team will engage with the carrier directly for assistance.

Cancelling orders

Cancel any orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Collection timeframes

When orders are booked before 10am usually the driver will present the same day, if not, the following business day.

If you have scheduled collections in place your driver will present in your 'collection window' as agreed to during activation.

Contacting drivers

You’re unable to contact drivers directly. Please contact Shippit Support should you require support with collection.

Futile charges

If you do not have scheduled collections in place and the driver is unable to collect any goods, futile fees will apply - refer to Surcharges section above.

Rebooking collection

If you have scheduled collections in place there is no need to rebook a collection as the driver will collect missed packages on the next collection day.

If you do not have scheduled collections in place and have not booked any new orders for collection, please contact Shippit Support for assistance with collection.


Delivery FAQs

This section contains general information about delivery with Aramex NZ.

Alcohol deliveries

Aramex NZ will deliver alcohol with the below terms:

  • Drivers are required to assess if the intended receiver is under the age of 18. If there is an uncertainty then proof of identification must be requested.

  • ID must be a photo identification, valid and not expired.

  • Date of birth must be entered into the signature screen with a signature.

  • If the receiver is not home, goods will be returned to the depot for redelivery unless an authority to leave has been requested.

  • If there is an Instruction to Leave on the parcel, the driver must strictly follow the instruction. If a safe place cannot be accessed, a normal Calling Card Left procedure will be followed.

Delivery Choices

Authority to leave

Authority to leave (ATL) delivery is the default standard service unless ‘signature’ is enabled by the sender.

As part of the ATL service, the courier will leave the parcel in a safe place at the delivery address if available. It is up to the driver to deem the location safe.

If unable to leave in a safe place, the parcel will be directed to the nearest Parcel Connect agent or back to the local depot. The receiver will be notified where to collect their item by calling card.

Signature

If signature is enabled at the time of booking, the driver will require a signature upon delivery.

If the customer is not home, the parcel will be directed to the nearest Parcel Connect agent or back to the local depot. The receiver will be notified where to collect their item by calling card.

Parcels will not be left in a safe place unless the receiver has requested ATL through the Aramex website when booking redelivery.

Collection points

If a collection point delivery is requested, the closest location should be used to deliver to however may not always be the case.

Once a package is delivered to a collection point it cannot be redelivered and must be collected otherwise it will be returned to sender after 7 business days

Proof of delivery

Aramex NZ provides Proof of Delivery (POD) for shipments available on their website directly.

Shippit will record a completed delivery once we receive a ‘completed’ scan from the carrier which is visible in our Shippit tracking. If your POD is not available please contact Shippit Support for assistance.

Redelivery & redirection

Redelivery can be booked by the receiver online once a delivery attempt has been made and a card received.

Redelivery will be attempted once free of charge. Any further redelivery attempts will attract a small fee.

Redirection to a new address must be booked by the receiver online & may attract a small fee. Cost varies and is only available within the local area.

Return to sender

Return to sender (RTS) can be requested from the carrier however we must be able to reach the driver before delivery.

Once goods are delivered we’re unable to request return to sender. Please contact Shippit Support for assistance.

Did this answer your question?