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Misdeclaration & Additional Charges
Misdeclaration & Additional Charges
Updated over a week ago

What are Misdeclaration charges?

Unlike the initial price for a booking as quoted on the Shippit app, Misdeclaration (or Post-Booking) charges are any subsequent additional costs and / or surcharges billed by the carrier in order to fully service the booking. Misdeclaration charges can be incurred by a difference in measured charged weight and / or due to other circumstances.

When parcels are collected by the carrier, they are taken to the depot where they are reweighed and remeasured. If the declared weight and / or volume (i.e. the weight and dimensions lodged during booking) are less than what the carrier measures, the carrier will bill the difference in cost. This corrected weight charge will be passed on as a Misdeclaration charge.

This can be very costly if the corrected weight charge also comes with weight threshold-based surcharges. For example, if a consignment is declared as 28kg charged weight, but TNT measures it as 31kg, the Misdeclaration cost will be the 3kg additional weight charge, plus the Heavy Residential Surcharge for items greater than or equal to 30kg charged weight (which is currently extra $59 ex GST). Often the freight price difference is vastly dwarfed by the surcharge for exceeding the carrier weight thresholds.

Additional Post-Booking charges can also be incurred due to other circumstances the carrier encounters as the item travels through their network, including manual handling, redelivery, wait times, deferred delivery storage fees, etc.


Why does only Shippit have Additional charges after the Initial Booking is Paid?

The initial booking price on the Shippit app assumes that the declared deadweight & dimensions (volumetric weight) will be consistent with what the carriers measure at their depot. However, if the carrier measures the parcel to be greater than declared, they will charge more than the Shippit initial quoted price, and hence the difference will need to be charged as part of misdeclarations.

When the sender uses their own rates, the initial booking price (for example $20) will be quoted at the time of dispatch. This quote does not necessarily equate to the final invoice charge (it's best practice for the sender to note this initial quoted price for their records). The carrier will issue the sender an invoice once the parcel has been serviced.

The invoice price will be based on the corrected freight costs based on the weight / volume measured by the carrier, as well as any applicable surcharges.

This final invoice price may differ from the original booking price (for example $25), and the sender will pay the invoiced $25 at this point. Where Shippit differs is the initial booking price (for example $20) is charged immediately upon confirmation of booking (before the carrier applies their corrected weight charges) assuming the declared weight & dimensions to be the same as what the carrier will measure.

Once the carrier services & then remeasure the parcel, Shippit will be issued with the final charge (for example $25), and bill the difference to the sender (if any) as part of an additional invoice (in this example, the Misdeclaration invoice will be $5).

In summary, if the sender uses their own rates, they may be invoiced $25, where as Shippit segregates the billing of the parcel into 2 x separate invoices ($20 + $5), with the second only being issued when there’s a discrepancy between the quoted price and carrier invoice price.

Please see below for a full list of possible post-booking charges.


Common Causes of Misdeclaration Charges

Charged Weight

Parcels are invoiced by Charged Weight, which is the greater between Dead Weight and Volumetric Weight. Dead Weight is the actual weight that an item registers on a scale in kilograms. Volumetric Weight (or Cubic Weight) is the overall size an item, measured in volumetric kilograms. If an item is bigger than it is heavier, the carrier will use the Volumetric Weight as the Charged Weight (to be invoiced) as it fills up their delivery truck to capacity faster.

Shippit quoting is calculated using Charged Weight from the item's dead weight and dimensions entered during booking. Likewise, the carrier remeasures dead weight and volumetric weight of the item at their depot. To ensure the most accurate quote, item dimensions must be entered accurately alongside the deadweight.

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Source: TNT.com

The formula to calculate Volumetric Weight (kg) is as follows:
Length (cm) x Width (cm) x Height (cm) / 4000 (cubic ratio)

For example, if a box of pillows with 2kg Dead Weight has dimensions 70 x 40 x 40cm, then the Volumetric Weight will be 28 kg. The Charged Weight will therefore be 28kg, and this will be used by Shippit & the carrier for invoicing.

4000 cubic ratio is used across most Australian and NZ carriers

  • 3000 cubic ratio may be used for higher weight brackets with some carriers

  • 5000 cubic ratio is used across most SEA carriers.

  • Please contact the Support Team for further confirmation of individual carriers.

Heavy Residential Surcharges

For some carriers, orders picked up from, or delivered to residential addresses will incur an additional fee per consignment based on its charged weight (the greater of dead weight & volumetric weight).

For example, TNT incurs heavy residential surcharges for consignment weight thresholds >=30kg and >=100kg charged weight. If an item is deemed to be underdeclared, and the newly measured charged weight exceeds one such threshold, there will be a heavy residential surcharge applied on top of the freight cost difference as part of the Misdeclaration charges.

What qualifies as a “residential address"?

Unlike a “business address" (e.g. a warehouse), a “residential address" does not have loading docks, nor resides in a business park. The “residential" classification (and subsequent surcharge) is solely determined by the carrier. Although the concept of “residential addresses" is typically understood as places of residence (e.g. house or apartment), the carrier may classify an address as “residential" at the discretion of their drivers. Please note the status of “non-residential" (business) address is determined by the type of property and the geography only. Registering a home address as a place of business will not exempt it from being “residential" according to the carrier, as they determine status based on ease of access for their drivers.

If the sender's place of business is their residential address (as classified by the carrier), surcharges will apply for both pick-up from and delivery i.e. double. In this case, it is recommended to select a carrier without residential surcharges.

If trade occurs predominantly between business addresses, there is an option to exclude residential surcharges in the initial booking price.

Please contact the Configuration team in-app or via email at [email protected] get this disabled. Please note, the residential surcharge will still be applied to at Misdecs for bookings to and / or from residential address(es).

If a place of business has been incorrectly classified as “residential" and incurred a resultant residential surcharge, please contact the Support Team.

Manual Handling

Shippit will include applicable manual handling charges to ensure most accurate quote. However, this isn't always possible as the carrier can apply manual handling charges (based on item profile) if they deem them item to be non-compliant of their automated conveyor system.

Manual Handling Reason

Included in Booking or Billed as Misdec Charges?

Length based (too long or too short)

Included in Quote & billed Post-Booking if carrier deems incorrect initial input

Charge Weight based (too heavy or too light)

Included in Quote & billed Post-Booking if carrier deems incorrect initial input

Unusual Shape (Satchels, Tubes, Flatpack, Tires, Drums, Fabric rolls, etc.)

Billed as part of Misdecs

Fragile

Billed as part of Misdecs

Liquid

Billed as part of Misdecs

Poor Packaging

Billed as part of Misdecs

Dangerous Goods

Billed as part of Misdecs

Note: If predominantly shipping liquid or fragile items, there is an option to include manual handling charges to all items at the time of booking. To activate the feature, contact the Configuration team in-app or via email at [email protected]

Why do carriers charge Manual Handling?

Carrier depot staff will determine whether a package enters through the automated sortation system, or the alternate route of manually handling. This is done in order to minimise the risk of packages clogging, damaging, or being damaged in the sortation system. Items can be manually handled due to:

  • Size & Weight - if an item is too small for the sortation system, it can slip between the conveyor rollers. If an item is too big, it may not fit on the conveyor system. In some cases, these items will require palletisation (which adds considerable misdeclaration charges) to be OH&S compliant.

  • Fragility - fragile items cannot go on the automated sortation system as they risk breakage.

  • Poor packaging - items that are poorly packaged and may come apart during the sortation journey will need to be repackaged.

  • Unusual shape - anything that is not a typical-sized box including satchels, cylindrical tubes, flat pack items, tires, drums, etc. Satchels can fall between conveyor rollers, cylindrical items can roll off and be lost, and flat pack items won't move along the conveyor rollers properly.

  • Liquid - due to risk of the package bursting and liquid damage on the conveyor.

  • Dangerous goods - these will require a specialised handling process which will incur manual handling fee as well as Dangerous Goods fee.

Manual handling increases additional charges at Misdecs, but also take much longer to travel through the depot. To minimise items from incorrectly entering the manual handling route in the depot:

  • Refer to the Shippit Packaging Guidelines for packaging recommendations

  • Place unusually shaped items in a firm and secure cardboard box

  • Do not affix "Fragile" stickers on items that are not actually fragile

  • Use triangular mailers instead of cylindrical tubes

  • Make sure the packaging is strong and secure

Palletisation

Due to Australian OH&S standards, any item weighing 30kg or more will need to be mounted onto a skid or pallet as a forklift will be required to facilitate the movement of the item. The item will need to be declared with the pallet attached. If such an item is turned over to the carrier without a pallet, the carrier will palletise the item and reweigh / remeasure the charged weight of the item inclusive of the pallet.

For example, TNT uses 1.2m x 1.2m pallets which are larger than the average skid. This can easily add over 100kg volumetric weight in freight costs as part of misdeclaration charges, as well as the >=100kg heavy residential surcharge (see above), which can add several hundred dollars to the cost of the booking.


Post-Booking Charge Types on a Misdec Invoice

Misdec Charge Prices

For current surcharge prices, please refer to the Carrier Surcharge Matrix.

Misdec Charge Definitions

Included in Quote & billed Post-Booking if carrier deems incorrect initial input - these charges will be included in quote, but can appear as additional charges on a Misdec invoice if:

  1. Item(s) are remeasured / reweighed by carrier to be in excess of original declared dimensions and / or dead weight

  2. Order details are determined by the carrier to be incorrect

Billed as part of Misdecs - these charges will always appear as additional charges on a Misdec invoice.

Carrier-Specific Thresholds and Information - additional carrier information and conditions.

Above Ground Floor Surcharge

Billed as part of Misdecs

Incurred when the carrier is required to deliver to above ground locations either by stairs or lift.

Allied: additional 25% of corresponding Residential Delivery Surcharge

After-Hours / Time-Sensitive Delivery Fee

Billed as part of Misdecs

When a delivery is made after-hours or a specific delivery window is requested.

Applicable Carriers: Toll Priority

Book-In Request & Storage Fees

Billed as part of Misdecs

Incurred when the merchant or recipient requests a delivery to be deferred beyond the standard transit time. This includes instances where the recipient requires the carrier to keep and consolidate deliveries to be made at a single requested time (i.e. so the carrier is not showing up several times a day).

Applicable Carriers: TNT

Cancelled Orders on Shippit but picked-up and / or delivered by the carrier

Billed as part of Misdecs

Incurred when an order that is cancelled on Shippit app is still collected and / or delivered by the carrier. The amount charged will be the same as the initial quoted price unless the item was under-declared and / or additional surcharges are incurred. Please note that since the "Cancelled" status on Shippit app is terminal, any subsequent movement of the item will not be updated in the Shippit app. Hence, whether or not the item has been serviced will be verified by checking the carrier connote on the carrier's tracking website.

Applicable Carriers: All

Credit Note Processing Fee

Billed as part of Misdecs

If an item was overdeclared at the time of booking and the corrected weight & dimensions are resubmitted to refund the difference in freight charges, the carrier will charge a credit note processing fee.

Applicable Carriers: CP

Dangerous Goods Fee

Billed as part of Misdecs

Any item classified under Dangerous Goods pertaining to articles that have explosive, flammable, toxic, infectious or corrosive properties.

Applicable Carriers: TNT

Disposal Fee

Billed as part of Misdecs

Incurred when an item is disposed of, usually following an international delivery.

Applicable Carriers: Aramex International

Duty & Custom Fees

Billed as part of Misdecs

Incurred with certain international deliveries based on the commercial value of the item.

Applicable Carriers: All

Futile Pick-Up Fee

Billed as part of Misdecs

Incurred when manifested ("Ready to Ship") item(s) are not turned over to the carrier (driver) for collection.

Applicable Carriers: Allied

Hand Unload Fee

Billed as part of Misdecs

Incurred when items are required to be hand-unloaded by the driver. Charged in 15-minute increments.

Applicable Carriers: Allied

Late Manifest / No Data Fee

Billed as part of Misdecs

Incurred when the carrier (driver) is unable to retrieve order information upon scanning due to the order not being manifested. To avoid this charge, items intended for collection must be manifested (changed to "Ready to Ship" status on the Shippit app) 30 minutes prior to driver arrival. Unlike Australia Post where the items are first scanned at the depot, CP drivers will first scan the item upon collection. The Misdec invoice will display time of first scan and time of actual manifest for clarity.

While Allied has a brief grace period following the collection of parcels, it is still recommended to manifest 30 minutes prior to driver arrival. Allied also has additional charges if the destination details are electronically unavailable including unreadable or unscannable labels and / or QR codes, no manifest information at the point of delivery, and other reasons impeding the delivery of the parcel.

Applicable Carriers: Allied, CP

Length Surcharge

Included in Quote & billed Post-Booking if carrier deems incorrect initial input

Incurred when carriers remeasures item(s) to be longer than declared at booking.

Allied thresholds: >1.1m, >1.6m, >2.4m, >3.6m, >4.2m, >4.8m, >6m

CP thresholds: >=1.2m, >=1.8m only Billed as part of Misdecs

TNT thresholds: >=1.5m, >=2m, >=3m, >=4m, >=5m, >=6m

Manual Connote Fee

Billed as part of Misdecs

Incurred when an item is not manifested and the carrier is required to create a manual connote to service the item. This fee will also apply to bookings where the sender elects to use a manual connote instead.

Applicable Carriers: TNT, Toll Priority

Manual Handling Fee

Included in Quote & billed Post-Booking if carrier deems incorrect initial input

Billed as part of Misdecs if applied due to item profile-related reasons

Incurred when item(s) are either smaller or longer and / or heavier than declared and cannot be processed through the carrier's automated conveyor system.

In addition to the weight, volume & dimension reasons, items that are not conveyor-compliant due to item profile can also incur manual handling fees.

Allied threshold: >=1.1m Depot Manual Handling Fee

TNT thresholds:

  • Length <20cm or >120cm and/or

  • Width <10cm or >60cm and/or

  • Height <1.5cm or >80cm and/or

  • Diagonal Length >120cm

  • Charged Weight <250g or >=30kg

See full list of criteria in Manual Handling section

Manual Measuring Fee

Billed as part of Misdecs

Incurred when carrier selects to manually measure an item as it is too big to be measured by the CWC laser machine. This is applied on an audit basis of larger items, and can be incurred even if an item is measured to be consistent with the declared dimensions.

Applicable Carriers: Allied

Misdeclaration

Billed as part of Misdecs

Incurred when carrier remeasures / reweighs item(s) to be greater than declared on Shippit app at the time of booking. Accompanying this information is the Declared Dead Weight & Volumetric Weight along with the Carrier's recorded Charged Weight. This also includes heavy items that are palletised by the carrier (for OH&S reasons), therefore the remeasured weight & dimensions will be the item plus the pallet.

Applicable Carriers: All

Non-Electronic Booking Fee

Billed as part of Misdecs

Incurred when a booking is made via phone. The carrier will also charge this fee when collecting a previously manifested / futile item.

Applicable Carriers: Allied

Non-Qualified Dimension Surcharges

Included in Quote & billed Post-Booking if carrier deems incorrect initial input

Incurred when carriers remeasures item(s) to exceed specific deadweight, volumetric (cubic) weight and / or length thresholds.

Seko Threshold:

  • Length + 2 x (Width + Height) > 127cm will incur additional surcharge per pound charged weight

Applicable Carriers: Seko

For TNT Oversize / Length criteria, see Length Surcharge section above.

Oversize Fee

Included in Quote & billed Post-Booking if carrier deems incorrect initial input

Incurred when carriers remeasures item(s) to exceed specific deadweight, volumetric (cubic) weight and / or length thresholds.

CP Thresholds:

  • Deadweight limit per parcel: >25kg

  • Volumetric Weight limit per parcel: >40kg

  • Total Volumetric Weight limit per consignment: >150kg

Applicable Carriers: CP

For TNT Oversize / Length criteria, see Length Surcharge section above.

Palletisation Fee

Billed as part of Misdecs

This occurs when the carrier palletises heavy items (>30kg dead weight) in compliance with OH&S, therefore the remeasured weight & dimensions will be the item plus the pallet. This is confirmed if an item is greater than 30kg and the subsequent CWC measurements from the carrier is reported to be 120 x 120cm.

Applicable Carriers: Allied & TNT doesn't charge a specific "Palletisation Fee" but they do charge the difference in charged weight for the item plus the pallet, along with heavy residential surcharges if specific weight-thresholds are exceeded with the inclusion of the pallet.

Restricted R18 Fee

Billed as part of Misdecs

Incurred when shipping restricted items such as alcohol, tobacco and vaping products.

Applicable Carriers: Aramex (NZ)

Redelivery Fee

Billed as part of Misdecs

Applies when a redelivery service is required following an unsuccessful delivery attempt.

Note: this may appear in the Delivery invoice or Misdec invoice.

Applicable Carriers: Allied, TNT, Toll Priority

Redirection Fee

Billed as part of Misdecs

When the sender or recipient submits a new delivery address while the item is in transit.

Applicable Carriers: CP

Remote Pick-Up & Delivery Fees

Included in Quote & billed Post-Booking if carrier deems incorrect initial input

Incurred as part of Misdecs if a combination of suburb and postcode for pickup and / or delivery address(es) used is incorrect (verified by Google Maps). This can also be incurred at Misdecs if the item was deemed to be under-declared at the time of booking and the carrier charges the remote fee by per charged kilogram difference.

Applicable Carriers: Allied, Aramex (AU & NZ), TNT, Toll Priority

Residential Delivery Fee - Base

Included in Quote & billed Post-Booking if carrier deems incorrect initial input

Included in booking cost, but can be charged at Misdecs if an exempt sender ships to a residential address.

Applicable Carriers: Allied, TNT

Residential Delivery Fee - Heavy

Included in Quote & billed Post-Booking if carrier deems incorrect initial input

Incurred as additional cost if merchant under-declared, and carrier re-measured charged weight breaches threshold.

Allied thresholds: >=22kg, >=55kg, >=90kg consignment charged weight

TNT thresholds: >=30kg, >=100kg consignment charged weight

Residential Pick-Up Fee - Base

Billed as part of Misdecs

Incurred as additional cost if the carrier deems the pick-up location to be residential.

Applicable Carriers: TNT

Residential Pick-Up Fee - Heavy

Billed as part of Misdecs

Incurred as additional cost if the carrier deems the pick-up location to be residential and the consignment charged weight breaches thresholds.

TNT thresholds: >=30kg, >=100kg consignment charged weight

Return to Sender Fee

Billed as part of Misdecs

Following an unsuccessful delivery when the item is sent back to the sender’s address.

Note: this may appear in the Delivery invoice or Misdec invoice.

Applicable Carriers: Allied, CP, TNT

Reweigh Fee

Billed as part of Misdecs

Incurred when an item is under-declared and needs to be reweighed and remeasured. This is charged on top of Misdeclaration fees (currently only used in select cases by CP).

Applicable Carriers: CP

Two-Man Surcharge

Included in Quote & billed Post-Booking if carrier deems incorrect initial input

Where two man crew is required to complete the delivery of the item.

Allied Thresholds:

  • Bracket One

    • Maximum dimension >1.3m, <=1.9m, AND

    • Median dimension >0.9m, AND

    • Dead weight >46kg or volumetric weight >91kg (volume >0.36m cubed)

  • Bracket Two

    • Maximum dimension >1.9m, <=2.4m, AND

    • Median dimension >1.3m, AND

    • Dead weight >75kg or volumetric weight >110kg (volume >0.44m cubed)

  • Bracket Three

    • Maximum dimension >2.4m, AND

    • Median dimension >1.3m, AND

    • Dead weight >75kg or volumetric weight >150kg (volume >0.60m cubed)

Tail Lift Charges

Included in Quote & billed Post-Booking if under-declared

Incurred by under-declaring dead weight and / or dimensions and tail lift is subsequently required by the carrier to service the item.

TNT: >=30kg item charged weight will be requoted on the tail lift service rates

CP: >25kg item charged weight will be requoted on the tail lift service rates

Allied: >=56kg and <90kg OR volumetric weight >=56kg and <135kg will attract tail lift surcharge.

Wait Time

Billed as part of Misdecs

Incurred when the driver is required to wait upon collection and / or delivery. Charged in 5-minute increments.

Applicable Carriers: Bonds

Zero Dollar Quote

Billed as part of Misdecs

When the initial booking fee is showing as $0 due to the freight being outside of the chosen carrier's compliance. The entire cost of the booking will be billed as part of Misdecs.

Applicable Carriers: All

Classification of Misdeclaration Charge Types

Type of Misdec Charge

Weight, Volume, and / or Dimension Based

Item Profile Based

Location Based

Activity Based

Compliance Based

Above Ground Floor

After Hours / Time-Sensitive

Book-In Request / Storage

Cancelled Orders serviced by carrier

Credit Note Processing

Dangerous Goods

Disposal

Duty & Custom

Futile Pick-Up

Hand Unload

Late Manifest / No Data

Length

Manual Connote

Manual Handling

Manual Measuring

Misdeclaration

Non-Electronic Booking

Non-Qualified Dimension Surcharge

Oversize

Palletisation

Restricted R18

Redelivery

Redirection

Remote Pick-Up / Delivery

Return to Sender

Residential Pick-Up / Delivery Base

Residential Pick-Up / Delivery Heavy

Reweigh

Two-Man

Tail Lift

Wait Time

Zero Dollar Quote


Fuel Surcharge

The fuel surcharge is charged as a percentage of the freight charges and it may fluctuate on weekly or monthly basis depending on the carrier. For Misdecs, this will be included as part the Misdeclaration charge difference in freight costs per charged kilogram, and does not appear as its own charge.

Please refer to details and links of carrier fuel surcharge information:

Some carriers may also send fuel surcharge updates via email to Shippit as they occur:

Carrier Name

As per November 2023

Period

Allied Road Express

26.9%

Until further notice from Allied

Allied Express Same Day

18.9% - 6Tonne and over 21.1%

Until further notice from Allied

Aramex Malaysia (domestic)

30%

Until further notice from Aramex Malaysia

Aramex Singapore (domestic)

4%

Until further notice from Aramex Singapore

Bonds Couriers

26.48%

Until further notice from Bonds Couriers

Direct Couriers

23.90% + TGE levy (NSW/VIC/QLD only) at 6.60%

Monthly


Minimising Misdeclarations

Declaring weight & Dimensions Accurately and Understanding Charged Weight

As the industry standard, Shippit and its partner carriers calculate the quote price based on the Charged Weight, which is the greater between the Dead Weight and Volumetric Weight. Refer to Charged Weight section for further details.

When entering item measurements in the Shippit platform, the weight and all dimensions must be declared accurately. The carrier take both the weight and size of the item(s) into account when calculating the price of shipping. If an item is bigger than it is heavy, the carrier will most likely use the volumetric weight when calculating the charged weight.

For multiple-parcel consignments, each parcel's charged weight is calculated, rounded up to the nearest kilogram, and then added together with the other parcels charged weights to determine the total consignment weight.

Review Shopify's Dimension Imports

Shopify's imported dimensions default at 0.2 x 0.2 x 0.2m. Please ensure each parcel is edited to the parcel's actual dimensions. This is particularly important for larger parcels where the volumetric weight will be used to calculate the charged weight, and to make sure any oversize / length surcharges are included during quoting to ensure an accurate booking price.

Review Presets in the System

Presets can be convenient in auto-populating parcel dimensions. However, they are only recommended if a set of standard boxes are used (i.e. parcels with a consistent volume). Presets are not recommended to be used with satchels as their volume can vary depending on how stuffed to capacity they are. The preset dimensions are often set at the averages, not the maximums, which means any satchel that is stuffed more than the average incur Misdec charges. To prevent this, each loaded preset must be checked against the actual item's weight and dimensions and adjusted accordingly.

Declare Weight & Dimensions of the Parcel in its Final Packaged Form

Only weigh, measure and declare (on Shippit App) the parcel once it has been completely packaged in its final form. Pay special attention to bulkier items where under-declaring 1-2 cm on each side can translate to several kilograms of additional Volumetric Weight, as well as fragile items where additional outer protective layers are may be required.

Check External Dimensions of the Box

When boxes are ordered from the manufacturer, the dimensions reported are the internal dimensions. The corrugated cardboard can add a few centimetres to each dimension (this can increase the volumetric weight by a few kilos). Construct, measure and declare the boxes' external dimensions and set those as default dimensions if they are used in a preset.

Pack Parcels Securely

Carriers employ 3D laser technology to remeasure the dimensions of collected parcels. Make sure the parcels are completely taped down on all sides, as loose flaps can erroneously extend the parcel's dimensions during the measuring process, leading to misdeclaration charges. See Packaging Guidelines.

Palletise Bulkier Items

Items over 30kg dead weight must be palletised on a skid or pallet in compliance with OH&S guidelines, and declared with the pallet included. Failure to do so will result in the carrier forming the palletisation and charging the difference in Misdec costs (which will include the pallet) and any associated heavy residential costs. See further details in Palletisation section.

Review Potential Surcharges for Each Carrier

See the Carrier surcharge matrix to review the full scope of surcharges associated each carrier.

Checklist

  • Declare weight & dimensions of all individual parcels as accurately as possible

  • Edit Shopify imports & Presets to reflect the individual variations of the parcel

  • Declare the dimensions using the box's external dimensions

  • Ensure the declared weight and dimensions are of the package in its final form

  • Palletise all items >30kg dead weight

  • Choose the most appropriate carrier for the freight profile

  • Review the potential surcharges a selected carrier can charge


FAQs

Q: When should a Misdec invoice be expected?

A: Misdec invoices are forwarded approximately 3-4 weeks from the order booking date. However, delays can occur if Shippit is invoiced later than usual by the carrier.

Q: How does the Misdec invoice differ in appearance from the Delivery invoice?

A: Booking invoices will have "Deliveries" in the body of the description and are available on the Shippit App. Misdec invoices will have "Misdeclaration" in the body of the description. They are currently not available on the Shippit App and are emailed from Shippit Accounts.

Q: Why does more than one charge appear for the same order?

A: This can occur when the carrier invoices some additional charges at a later date than others. Please refer to the description to determine charge type.

Q: What does the "Extra" mean on an invoice description?

A: This is to indicate a charge difference between the surcharge that was already paid at the time of booking, and the surcharge based on the carrier's corrected measurement. For example, if an item was declared to be 99kg and the Heavy Residential Surcharge already paid was based on >=30kg, $64.50 ex GST, and the carrier's corrected weight registers this item at 100kg, which comes with a Heavy Residential Surcharge of $193.00 ex GST, the "Extra" surcharge payment will be the difference only, i.e. $128.50 ex GST. This can also occur with Length Surcharges where the carriers measures an item to be longer than declared.

Q: Why does a "cancelled" order on Shippit get billed in a Misdec invoice?

A: Order previously cancelled on the Shippit app can be billed in Misdecs if it is confirmed that the carrier serviced the item. Since the "Cancelled" status on the Shippit App remains irrespective of updates, charges will be applied if movement of the item is confirmed through the carrier's own website via the connote (not the Shippit tracking number). Cancelled orders on Shippit must be physically retrieved from the collection area to prevent being turned over to the carrier and subsequently charged in Misdecs.

Q: Why did a correctly declared item incur a very large misdeclaration charge?

A: This may be due to the item exceeding >30kg and palletised after collection. Palletising an item can easily add 100kg Charged Weight (due to the added volumetric weight of the pallet), along with corresponding heavy residential surcharges. If you believe a mistake has been made, please contact the Support Team.

Q: Is it possible to avoid Misdec charges if items are declared correctly and packaged in compliance with the relevant guidelines?

A: Unfortunately, there are still Misdec charges that may be incurred due to circumstances that are not related to under-declaration, such as wait time.

Q: Why does CP charge Late Manifest / No Data Fees when Austpost allows manifest to be completed after collection?

A: CP is functionally different to Austpost in the first mile. Austpost typically scans the parcels upon arrival at the depot, which allows time to manifest following the driver's collection. However, CP requires the items intended for collection to be manifested before their driver arrives on site, as the first scan occurs when the item is turned over to the driver. If the item is not manifested, the driver is unable to retrieve the order information and unable to update the order status, which requires CP to employ further administrative action, hence they charge the No Data fees.

Q: Can Residential Pick-Up Fees be included in the quote?

A: At this time, Shippit does not have the functionality to include Residential Pick-Up fees in the quote. To avoid this type of surcharge being billed at Misdecs, consider using a carrier that does not charge Residential Pick-Up Fees.

Q: Is it possible to include Manual Handling fees in the quote only when appropriate for the item profile?

A: At this time, Shippit does not have the functionality to include Manual Handling fees on a per item or per order basis. Shippit currently only has the capability to enable Manual Handling fees to be applied for all orders. This is recommended if all outgoing orders fall under the Manual Handling criteria, such as if all items were liquid, or fragile. Please contact [email protected] to enable this feature. Alternatively, select a carrier that does not charge Manual Handling fees but still services the item profile in question.

Q: What happens if an item is overdeclared (either weight and / or dimensions) by mistake?

A: Cancel the booking as soon as possible and rebook under the correct weight & dimensions. If the item is already collected, please contact the Support Team and provide the amended parcel weight & dimensions and the customer tax invoice (containing the order contents). This information will be used to appeal for a credit with the corresponding carrier, which may take several weeks. A Credit Note Processing Fee may apply.

Please note the carrier will always charge the greater of the declared and measured charged weight. If the item is measured to be of less charged weight than declared, the carrier will adjust to the greater declared weight when invoicing.

How to Dispute a Misdeclaration Charge

If the Misdeclaration charges were made in error on the carrier's part, Shippit will endeavour to retrieve compensation but will require sufficient proof as carriers have strict requirements for disputing their CWC measurements.

It is important to ensure all outstanding payments are still made to Shippit while the dispute is under investigation pending the carrier, in order to prevent account suspension.

For each consignment disputed, please provide evidence from section A and B, OR A and C (noted below), emailed to the Support Team:

Australia / New Zealand - [email protected]

Singapore - [email protected]

Section A

  • Tax invoice to confirm the contents of the order

and Section B

  • A picture of the final packaged product against a tape measure showing the true length, width, and height

  • A picture of the item's true dead weight (e.g on a scale)

or Section C

  • A website link to the product showing the final boxed weight and dimensions

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