Managing my account
Information about billing, permissions, and transit protection
32 articles
Shippit domains and addressesHow to recognise an official Shippit domain or email address
Billing & fees
Information about Shippit billing, fees, and charges
Billing and invoicesAll about the various invoices Shippit sends you, what information is on each one, and where to find them in your Shippit account.
Invoice reconciliationEverything you need to check the items on your invoices against your records, with worked examples
Shippit plan costsFind out what a Shippit plan costs each month, and what's included with your subscription
Upgrade my Shippit accountBusiness is going great! Here's how to scale your account, and make sure it stays in tune with your business needs
Understanding the Shippit Booking Fee
Futile charges and missed pick-upsFind out what a futile pickup is, the charges involved, and how to avoid futile pickups
Downgrade my Shippit accountThings have changed? Here's how to scale your account, and make sure it stays in tune with your business needs
Pay As You Go
How to Resolve a Payment Failed Error
Incorrect BYO rates in Shippit
Upgrade or downgrade your SubscriptionInstructions on how to upgrade or downgrade your Shippit subscription
Users & permissions
Information about adding and changing users, and user permissions
Company User Management
Use single sign-on (SSO)Use your corporate single sign-on provider to log in to your Shippit account, streamline your process, and improve security.
Who can configure Returns settings
Who can approve or reject a return request
User rolesUnderstand the different user roles within Shippit, and what tasks you can perform with each role.
Create a Head Office User
Head Office User View
Transit protection for sent orders
Information about transit protection for orders that you are sending out
About Transit ProtectionFind out what Transit Protection is, how it works, and how you can use it to protect your goods as they are shipped to customers
Transit Protection pricingFind out what transit protection costs, and covers.
Transit Protection compared to carrier insuranceSome carriers offer insurance when you book through Shippit. Find out which carriers offer this, and what you are covered for.
Lodging your Transit Protection claimHow to lodge a claim for Transit Protection, time frames and an overview of the claims process.
How do I turn on Transit Protection?
Transit Protection Overview