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Managing my account
Information about billing, reports, branding, and permissions
46 articles
Billing & fees
Information about Shippit billing, fees, and charges
View Billing History
Understanding the Shippit Booking Fee
Futile Charges & Missed Pick-Ups
Pay As You Go
Head Office Billing
How and when will I be charged for any return fees
Why does Shippit charge per return request
How to Resolve a Payment Failed Error
Incorrect BYO rates in Shippit
Reports
Find out what reports you can generate from Shippit
Head Office Reporting
Can I view and run a report on returns reasons
Rules engine
Information about setting up and using the rules engine
⚙️ Introducing the Rules Engine
Get Started with the Rules Engine
Overview of the Rules Engine
How to Create Rules
Rules for Delivery Destinations
Rule to Allocate a Courier for Metro and Regional Destinations
Rules for Weights and Dimensions
Rule for Product Information
Rules for Packaging Presets
Rule to Allocate a Courier for Heavy Products
Rules Applied to Multiple Stores
How Rules Engine affects Quoting and Ordering workflows
What happens if I delete an existing return rule
What's New in Rules Engine? (Nov 2023)
Update details
Updating your account information in Shippit
Update Your User Details
Update Billing Details
Add a Pick-Up Location
Add to Your Recipient Address Book
Use my own branding
Information about using your own branding in Shippit communications to your customers
Global Branding
Can I brand the customer emails and track page
Brand Your Tracking Page & Notifications
Users & permissions
Information about adding and changing users, and user permissions
Company User Management
Who can configure Returns settings
Who can approve or reject a return request
Returns Approval Process
Head Office VS Store User Roles
Create a Head Office User
Head Office User View
Smart routing
Set up and use smart routing for your orders
Introducing the Shipping Optimiser
Introducing Smart Routing Express