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Managing my account
Information about billing, branding, permissions, and transit protection
31 articles
Billing & fees
Information about Shippit billing, fees, and charges
View Billing History
Understanding the Shippit Booking Fee
Futile Charges & Missed Pick-Ups
Pay As You Go
Billing and invoicesAll about the various invoices Shippit sends you, what information is on each one, and where to find them in your Shippit account.
How and when will I be charged for any return fees
Why does Shippit charge per return request
How to Resolve a Payment Failed Error
Incorrect BYO rates in Shippit
Upgrade or downgrade your SubscriptionInstructions on how to upgrade or downgrade your Shippit subscription
Update details
Updating your account information in Shippit
Update Your User Details
Update Billing Details
Add a Pick-Up Location
Add to Your Recipient Address Book
Users & permissions
Information about adding and changing users, and user permissions
Company User Management
Who can configure Returns settings
Who can approve or reject a return request
User rolesUnderstand the different user roles within Shippit, and what tasks you can perform with each role.
Create a Head Office User
Head Office User View
Transit protection for sent orders
Information about transit protection for orders that you are sending out
Transit Protection Overview
What is Transit Protection?
Transit Protection compared to carrier insuranceSome carriers offer insurance when you book through Shippit. Find out which carriers offer this, and what you are covered for.
Transit Protection Pricing
How do I turn on Transit Protection?
Lodging your Transit Protection claimHow to lodge a claim for Transit Protection, time frames and an overview of the claims process.