There are two main user roles in Shippit, which provide different levels of access and authority across your account.
Merchant or store access: for users who create, book, and track orders and occasionally update store branding and carrier settings
Head office access: manage settings for multiple stores
Head office access is only available if your Shippit account is set up as a company account.
For users who only need to process orders, you can also enable merchant or store access with a limited set of roles, which is referred to as an 'order processing only' role.
This matrix explains the different tasks available to different roles. Items marked with an asterisk (✷) indicate that enabling or adjusting this function could change the amount that Shippit or a carrier charges you.
| Order processing only | Store User
| Head Office User
|
Manage and ship orders |
|
|
|
Carrier selection ✷ | ❌ | ✅ | ✅ |
Create orders | ✅ | ✅ | ✅ |
Label orders | ✅ | ✅ | ✅ |
Book orders | ✅ | ✅ | ✅ |
Track orders | ✅ | ✅ | ✅ |
Delete orders | ✅ | ✅ | ✅ |
Build store address book | ❌ | ✅ | ✅ |
Tracking and notifications |
|
|
|
Activate customer notifications | ❌ | ✅ | ✅ |
Deactivate notifications to store | ❌ | ❌ | ✅ |
Accounts and configuration |
|
|
|
Adding store users | ❌ | ✅ | ✅ |
Adding head office users | ❌ | ❌ | ✅ |
Set store branding ✷ | ❌ | ✅ | ✅ |
Set branding for all stores ✷ | ❌ | ❌ | ✅ |
Set track page advertisement | ❌ | ✅ | ❌ |
Activate and configure rules engine | ❌ | ✅ | ✅ |
Save package types | ❌ | ✅ | ✅ |
Enable transit protection ✷ | ❌ | ✅ | ✅ |
View overall shipping analytics | ✅ | ✅ | ✅ |
Filter analytics per store | ❌ | ❌ | ✅ |
Enable webhook | ❌ | ✅ | ✅ |
Configure webhook | ❌ | ❌ | ✅ |