When you add a new user account, they can log in to their Shippit account, and manage orders and deliveries. When you have added user accounts, you can change their details, adjust their roles, and remove them as your requirements change.
This article is about managing user accounts in your Shippit account. For information about the different user roles and permissions, see the User roles article.
Manage user accounts
If you are logged in as a merchant, you can adjust users at the company level or the store level. If you are logged in as a store user, you can adjust users at the store level only.
To access user settings, log in to your Shippit account, open the drop down menu in the top right of your screen, and click Settings.
Manage company user settings
For company user settings, navigate to the Company section, and click User Management.
This page shows the name, phone number, and email address of each user, along with their role and which stores they have permissions to access.
Manage store user settings
For store user settings, navigate to the Store section, and click Users.
This page shows the name, phone number, and email address of each user.
Add new users
You can add new users directly from the Company or Store users settings page.
Adding new users
Log in to your Shippit account, and navigate to Settings → User management for company users, or Settings → Users for store users.
Scroll to the bottom of the list of users, and click Add user.
Complete the details of the new user. For company users, you also need to select the appropriate permissions. For more information about the different user roles and permissions, see the User roles article.
Click Update at the bottom of the page to save your new user.
When you have saved your new user, an email is sent to the address you supplied. Follow the instructions in the email to verify the account, and activate it.
Edit an existing user account
If you need to change details for a user, you can edit the user account from the settings page. You can also use this screen to remove user accounts.
Editing an existing user account
Log in to your Shippit account, and navigate to Settings → User management for company users, or Settings → Users for store users.
Locate the user you want to edit in the list, and edit the details as required.
Optional: If you want to archive a company user account, click Remove. To archive a store user account, click the X in the top right hand corner of the account.
Click Update to save your changes.
Troubleshooting
This section contains information about some common issues you might encounter with adding and editing user accounts. If you can't find an answer to your question here, get in touch with us using the chat in your Shippit account, or reach out to Shippit support.
I haven't received a confirmation email
If you haven't received the confirmation email for a new user, start by double checking the user's email address. If the address is correct, check the spam filter in the recipients email account. If you can't find the email, ask the user to click Didn't receive confirmation instructions? on the Shippit login page and follow the instructions to reset the password.