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Get to know Uber

Updated over a week ago

Delivered by Uber Direct, Powered by Shippit.

Shippit connects seamlessly with Uber's on demand delivery so you can increase conversions at checkout and share better delivery experiences. Uber powers on-demand deliveries using a crowd-sourced shipping model currently available for our Australia & New Zealand customers.

With 7 million total active drivers on Uber’s platform worldwide, our partnership allows you to tap into an ever-growing network leveraging one of Australia’s largest on demand delivery networks:

  • 90% of Australia’s population is serviceable by Uber

  • 37 cities with rider presence

  • 30 min Uber average delivery speed

Streamline on demand delivery operations with Shippit and Uber Direct:

  • Ship on demand delivery using your physical store network

  • Share better delivery experiences your customers will love

  • Increase conversions at checkout with on-demand delivery

  • Synchronise store inventory across the API or use our interface to fulfil online orders from store locations

  • Set a collection date and time or take advantage of ASAP collections

  • Offer flexible delivery choices at checkout based on location and real-time capacity

  • Identify high-demand areas and pickup locations

  • Share live GPS tracking and notifications with a live tracking webhook

  • Access delivery fee rebates


Compatibility

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

For a full list of restrictions on the Uber Direct network, see the Uber Direct restrictions.

Suitable for:

  • Max weight <20kg per item

  • Max dimensions 2m3 (e.g. roughly 175 x 130 x 90 cm)

  • Max quantity 8 bags or boxes per order

  • Light weight goods

  • Goods with value < $500

  • Storefront or standalone locations only

  • Allowable dangerous goods (refer to Dangerous Goods section below)

Not suitable for:

  • Bulky, palletised or consolidated freight

  • Warehouse locations

  • High value goods > $500

  • Prohibited Goods (refer to Restrictions section below Uber Direct Restrictions)


Integrations

Services Available:

Account Type

Uber Service Level

Shippit Service Level

Integration

BYO

OnDemand/ASAP

OnDemand/ASAP (<2 hours)

  • UI

  • API

BYO

Scheduled

OnDemand

  • API only

BYO

Same day / hyperbatched

OnDemand

  • API only

Shippit Account

OnDemand/ASAP

OnDemand/ASAP (<2 hours)

  • UI

  • API

Service Codes Available:

Please note, these codes are accurate as of August 2025. Whilst we do our best to keep information up-to-date, the codes are subject to change at the discretion of the carrier.

Please consult with your carrier account manager for the latest service codes.

Uber Direct doesn’t have service/product codes at this time, instead they rely on the information configured during activation i.e. (pickup times / dropoff times / pickup deadlines / dropoff deadlines) or lack of to determine the service required. We currently offer 3 potential "services" with our Shippit integration:

‘NOW_DELIVERY_/_ASAP’

‘SCHEDULED’

‘HYPERBATCHED’


Restricted & Dangerous Goods

Restricted Goods

  • Bulky, palletised or consolidated freight

  • Warehouse locations

  • Unapproved dangerous goods

  • High value goods > $500

  • Alcohol 0.5% ABV or higher (e.g. beer, wine, liquor)*

  • Food or other edible products that have passed their Used By date

  • Tobacco, tobacco products, vaping products or similar items (whether containing nicotine or otherwise)

  • Recreational drugs or illicit substances

  • Cannabidiol (CBD) including oil or food products; any form of marijuana or paraphernalia; other herbal controlled substances

  • Illegal or controlled edible products (e.g. horse meat, shark fin)

  • Binge drinking, smoking, or drug-related paraphernalia and tools (e.g. funnels or snorkels designed for alcohol, rolling papers)

  • Pornography

  • Weapons, including firearms, ammunition, and their parts

  • Explosives, including ammunitions, fireworks, igniters, flares, and sparklers

  • Heavy duty construction tools, portable generators, and other items containing motors

  • Car or vehicle batteries

  • Industrial batteries and supercapacitors/ultracapacitors

  • Illegal items (items that are illegal to possess, transfer or sell), or regulated items unless expressly permitted. This includes items that are illegal when sold for recreational purposes (e.g. cream chargers)

  • Stolen or counterfeit goods

  • Pathological samples and other bio-hazardous bodily substances (e.g. blood samples)

  • Pest and insect poisons (cockroach poison, rat baits, moth balls). Not to be confused with pest and insect repellents*

  • Items containing hazardous chemicals as defined by the Globally Harmonised System of Classification and Labelling of Chemicals (GHS). This includes any items containing substances which are corrosive on contact, combustible or flammable at temperatures of 40 degrees celsius or lower, or otherwise oxidising, toxic and/or infectious. This does not include low risk household items as specified in this policy.

  • People or animals including Endangered Species or parts thereof; regulated plants (e.g. noxious weeds, plants, prohibited seeds)

  • Money; gift cards; lottery tickets; coins; travellers cheques; securities of any kind payable to bearer; platinum, gold or silver, manufactured or otherwise; jewels; other articles of high intrinsic value; or precious stones (all valuable natural mineral stone, silica or substances extracted from the group, whether in its natural state or refined, processed, set or treated); monetary donations

  • Medicines and other pharmaceutical items* (including medical devices, pregnancy tests, face masks, vitamins and supplements for weight loss or nutrition, protein powder, herbalifes, Rapid Antigen Tests)

  • Any other class of item that is only able to be sold to persons that are 18 years or older under applicable laws and regulations

  • Any items for which the requester does not have permission to send

Goods marked with * may be reviewed on a case-by-case basis.

Dangerous Goods

Provided that all relevant labelling, disclaimer, and compliance obligations are met, and that items are properly packaged so as to minimise the risk of injury to delivery people, requesters are able to send the following items:

  • Class 2 - Low-risk aerosols (limited to 2 x per delivery)

Certain low-risk aerosols (this means deodorants and antiperspirants, air fresheners, cooking oils, pest and insect repellents, and hair sprays)

  • Class 9 - Insect repellants

Non-aerosol insect and pest repellents (not to be confused with insecticides and pesticides, which are prohibited)

  • Household & garden tools

Gardening and household tools (including painting tools), with the exception of knives and box cutters

  • Class 3 - Paints & low-level hazardous chemicals

Non-aerosol paints and similar items containing low-level hazardous chemicals (including paint thinners, varnish, and paint removers)

  • Cleaning products (Hazardous substances not DG)

Low-risk household cleaning and gardening items (such as soap, disinfectant, surface spray and bleach)

  • Class 9 - Electronics & Batteries

Can send electronics including laptops, mobile phones, TVs, and chargers but limited to a maximum of 2 lithium batteries within products (e.g. laptops), but no loose/spare lithium batteries. Electronics must be suitably packed and protected, for example with a strong outer box

Important note:

Delivery persons may cancel a delivery or trip request if they feel unsafe accepting the request. This includes if they believe the order is too heavy or bulky for them, or unsafe for them to carry.


Packaging Guidelines

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly as they pass through your supply chain.

You need to be aware of what packaging is relevant for products, and packaging should comply with Australian consumer and transport laws.

See full terms of carriage on the Uber website.

You can also refer to Shippit's Recommended Packaging Guidelines for more information.


Insurance

Complimentary loss or damage insurance is not included when booking with Uber Direct through Shippit unless you have it included in your own BYO account. Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.


Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.


Activation

You must have pre-approval before shipping with Uber Direct.

To set up your integration, contact the Shippit configuration team with your account details.

Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.


Pickup and collection

This section contains general information about pickup and collection with Uber Direct.

Cut-off times

Cut-off times will be configured upon configuring your account. It is recommended to set the cut-off time to max 1 hour before store closure allowing the goods to be returned to the store/sender if there are any issues with delivery as drivers will not hold goods overnight

Collection issues

If you experience issues with pickup delays or issues, escalate to Shippit Support and our support team can engage Uber support directly for assistance.

Cancelling orders

Cancel any orders directly from your Shippit account. This triggers a cancellation request to Uber using an API call. If you need to cancel an order, you must cancel before the driver has commenced their trip. If the driver has already started their trip you are charged futile pickup fees.

Collection times

The driver can present any time after the booking cut-off time you have configured on your account. The driver should arrive within 20 minutes from the end of the expected delivery ETA.

Contacting drivers

Do not contact Uber drivers directly unless their contact details are provided in live tracking notifications.

Futile charges

If the order is cancelled before the driver is called out, then no charge applies.

If the driver has already been called out, then a futile charge could apply. This charge is usually equal to the original booking cost. You can also refer to your rate card for surcharges.

Rebooking orders

If you need to rebook an order, contact Shippit Support for assistance.


Delivery

This section contains general information about deliveries with Uber Direct.

Authority to leave

Uber Direct will leave goods unattended if a signature is not required on the order and where it is safe to do so.

Proof of delivery

Depending on your choice of configuration, your deliveries will be either ATL (authority to leave) or SIG (signature or delivery confirmation required).

For deliveries that require confirmation at the customer's address, dropoff verification may be applied. Shippit can configure this during configuration.

  • Drop off verification includes:

    • PIN Delivery: A 4-digit code is sent to the customer, which the courier must enter to complete the dropoff.

    • Dropoff Barcode: Requires the courier to scan a barcode to confirm delivery.

    • Dropoff Signature and Picture.

Shippit will record the delivery as ‘completed’ when we receive notification that the delivery has been completed from Uber Direct.This is displayed on the ‘tracking page’ accessed through the email/sms notification sent to the receiver on the order

If you have any questions about proof of delivery with Uber Direct, contact Shippit support.

Redelivery and redirection

Redelivery is not available. Uber Direct drivers leave goods unattended if a signature is not required on the order, and where it is safe to do so. If the delivery is unable to be completed it is returned to the sender. Drivers are unable to hold goods overnight.

Redirection to a new address is not possible. If you need an order returned to the sender, contact Shippit support and we will contact Uber Direct to request return to sender.

Returns

Returns are available, but you must have them set up when your Shippit and Uber Direct accounts are configured.

If you have a return flow configured, at least one verification method is included:

  • Return picture: A photo is taken by the courier at the point of return.

  • Return signature: Can be used as an alternative or additional verification method.


Delivery support

If you have any questions regarding your Uber Direct delivery, contact Uber:

Or you can get in touch with us using the chat in your Shippit account, or reach out to Shippit support.

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