Delivered by Uber Direct, Powered by Shippit.
Shippit connects seamlessly with Uber's on-demand delivery so you can increase conversions at checkout and share better delivery experiences.
Uber powers on-demand deliveries in over 6 continents and 10k+ cities around the world.
With 7 million active drivers on Uber’s platform, our partnership allows you to tap into an ever-growing network leveraging one of Australia’s largest on-demand delivery networks.
Increase conversions at checkout with on-demand delivery
Ship on-demand delivery using your physical store network
Share better delivery experiences your customers will love
Services available
Uber Direct = Shippit’s On demand service level
Compatibility
See the carrier overview matrix for full compatibility, limitations, and restrictions.
Suitable for:
Food and beverages
Alcohol and liquids
Apparel, clothing, and footwear
Small consumer goods
Perishables and consumables
For limited dangerous goods, see the dangerous goods section
Not suitable for:
Small homewares
Furniture
Heavy, bulky freight, or pallets
Consolidated freight (palletised)
Surcharges
Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.
Insurance
Complimentary loss or damage insurance is not included when booking with Uber Direct through Shippit unless you have it included in your own BYO account. Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.
Freight profile
Uber Direct can fulfil orders across a wide range of categories and weight specifications:
All items must fit into the boot of a mid-sized vehicle
Multi-vehicle dispatch is available for oversized deliveries
Maximum weight of 20kg per item (8 items/bags maximum) per vehicle
Max cubic dimensions of 175 x 135 x 90cm per vehicle
Freight Type
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Customer Type
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Restrictions and prohibited goods
You can not send these prohibited items:
Alcohol 0.5% ABV or higher (for example beer, wine, liquor)
Food or other edible products that have passed their Used By date
Tobacco, tobacco products, vaping products or similar items (whether containing nicotine or otherwise)
Recreational drugs or illicit substances
Cannabidiol (CBD) including oil or food products; any form of marijuana or paraphernalia; other herbal controlled substances
Illegal or controlled edible products (for example horse meat, shark fin)
Binge drinking, smoking, or drug-related paraphernalia and tools (such as funnels or snorkels designed for alcohol, and rolling papers)
Pornography
Weapons, including firearms, ammunition, and their parts
Explosives, including ammunition, fireworks, igniters, flares, and sparklers
Heavy-duty construction tools, portable generators, and other items containing motors
Car or vehicle batteries
Industrial batteries and supercapacitors/ultracapacitors
Illegal items (items that are illegal to possess, transfer or sell), or regulated items unless expressly permitted. This includes items that are illegal when sold for recreational purposes (for example cream chargers)
Stolen or counterfeit goods
Pathological samples and other bio-hazardous bodily substances (for example blood samples)
Pest and insect poisons (cockroach poison, rat baits, moth balls). Not to be confused with pest and insect repellents
Items containing hazardous chemicals as defined by the Globally Harmonised System of Classification and Labelling of Chemicals (GHS). This includes any items containing substances that are corrosive on contact, combustible or flammable at temperatures of 40 degrees Celsius or lower, or otherwise oxidising, toxic and/or infectious. This does not include low-risk household items as specified in this policy.
People or animals including Endangered Species or parts thereof; regulated plants (for example noxious weeds, plants, prohibited seeds)
Money; gift cards; lottery tickets; coins; traveller's cheques; securities of any kind payable to bearer; platinum, gold or silver, manufactured or otherwise; jewels; other articles of high intrinsic value; or precious stones (all valuable natural mineral stone, silica or substances extracted from the group, whether in its natural state or refined, processed, set or treated); monetary donations
Medicines and other pharmaceutical items (including medical devices, pregnancy tests, face masks, vitamins and supplements for weight loss or nutrition, protein powder, Herbalife, Rapid Antigen Tests)
Any other class of item that is only able to be sold to persons that are 18 years or older under applicable laws and regulations
Any items for which the requester does not have permission to send
In addition to the restrictions above, requesters who are using Uber Direct:
May not send orders with a value greater than AU$500 (unless otherwise agreed in writing).
Can send power tools but must be suitably packed and protected
See full terms of carriage on the Uber site.
Dangerous goods
Provided that all relevant labelling, disclaimer, and compliance obligations are met, and that items are properly packaged so as to minimise the risk of injury to delivery people, requesters are able to send the following items:
✓ Low-risk aerosols
Certain low-risk aerosols (this means deodorants and antiperspirants, air fresheners, cooking oils, pest and insect repellents, and hair sprays)
✓ Insect repellants
Non-aerosol insect and pest repellents (not to be confused with insecticides and pesticides, which are prohibited)
✓ Household and garden tools
Gardening and household tools (including painting tools), with the exception of knives and box cutters
✓ Paints and low-level hazardous chemicals
Non-aerosol paints and similar items containing low-level hazardous chemicals (including paint thinners, varnish, and paint removers)
✓ Cleaning products
Low-risk household cleaning and gardening items (such as soap, disinfectant, surface spray and bleach)
✓ Electronics and batteries
Can send electronics including laptops, mobile phones, TVs, and chargers but limited to a maximum of 2 lithium batteries within products (e.g. laptops), but no loose/spare lithium batteries. Electronics must be suitably packed and protected, for example with a strong outer box.
⚠️ Important: Delivery persons can cancel a delivery or trip request if they feel unsafe accepting the request. This includes if they believe the order is too heavy or bulky for them, or unsafe for them to carry.
See full terms of carriage on the Uber site.
Packaging guidelines
Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly as they pass through your supply chain.
You need to be aware of what packaging is relevant for products, and packaging should comply with Australian consumer and transport laws.
See full terms of carriage on the Uber site.
You can also refer to Shippit’s packaging guidelines for more information.
Activation
You must have pre-approval before shipping with Uber Direct. To set up your integration, contact the Shippit configuration team with your account details. Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.
Delivery support
If you have any questions regarding your Uber Direct delivery, contact Uber:
By phone for live order concerns - +61 1800 951 405
By email for non-live orders - direct.merchants.anz@uber.com
Or using Uber Direct help at help.uber.com
Or you can get in touch with us using the chat in your Shippit account, or reach out to Shippit support.