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Get to know Uber
Updated over 2 months ago

Delivered by Uber Direct, Powered by Shippit.

Shippit connects seamlessly with Uber's on-demand delivery so you can increase conversions at checkout and share better delivery experiences.

Uber powers on-demand deliveries in over 6 continents and 10k+ cities around the world.

With 7 million active drivers on Uber’s platform, our partnership allows you to tap into an ever growing network leveraging one of Australia’s largest on-demand delivery networks.

  • Increase conversions at checkout with on-demand delivery

  • Ship on-demand delivery using your physical store network

  • Share better delivery experiences your customers will love


Services available

  • Uber Direct = Shippit’s On demand service level


Compatibility

See the carrier overview matrix for full compatibility, limitations, and restrictions.

Suitable for:

  • Food and beverages

  • Alcohol and liquids

  • Apparel, clothing, and footwear

  • Small consumer goods

  • Perishables and consumables

  • Limited dangerous goods, see the dangerous goods section

Not suitable for:

  • Small homewares

  • Furniture

  • Heavy, bulky freight, or pallets

  • Consolidated freight (palletised)


Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods, or special goods. For more information, see the surcharge matrix.


Insurance

Complimentary loss or damage insurance is not included when booking with Uber Direct through Shippit unless you have it included in your own BYO account. Alternatively you can enable Shippit Transit Protection to cover your orders for loss and damage.


Freight profile

Uber Direct can fulfil orders across a wide range of categories and weight specifications:

  • All items must fit into the boot of a mid-sized vehicle

  • Multi-vehicle dispatch is available for over sized deliveries

  • Maximum weight of 20kg per item (8 items/bags maximum) per vehicle

  • Max cubic dimensions of 175 x 135 x 90cm per vehicle

Freight Type

Best fit for

Not suitable for

  • Small consumer goods

  • Satchels

  • Cartons

  • Alcohol

  • Liquids

  • Perishables and consumables

  • Limited types and quantities of dangerous goods - refer to Dangerous Goods below.

  • Fragile

  • Medicinal

  • Pallets

  • Consolidated freight on pallets

  • High value goods (over AU$500)

Customer Type

Best fit for

Not suitable for

  • Pet supplies

  • Food and beverage

  • Liquor

  • Fashion and apparel

  • Variety stores

  • Health and beauty (no dangerous goods)

  • Arts and entertainment

  • Computers & electronics (no dangerous goods)

  • Bulky homewares and furnishings

  • Sports and fitness equipment

  • Automotive, aviation, mechanical

  • Industrial and agricultural

  • Tobacco


Restrictions and prohibited goods

You can not send these prohibited items:

  • Alcohol 0.5% ABV or higher (for example beer, wine, liquor)

  • Food or other edible products that have passed their Used By date

  • Tobacco, tobacco products, vaping products or similar items (whether containing nicotine or otherwise)

  • Recreational drugs or illicit substances

  • Cannabidiol (CBD) including oil or food products; any form of marijuana or paraphernalia; other herbal controlled substances

  • Illegal or controlled edible products (for example horse meat, shark fin)

  • Binge drinking, smoking, or drug-related paraphernalia and tools (such as funnels or snorkels designed for alcohol, rolling papers)

  • Pornography

  • Weapons, including firearms, ammunition, and their parts

  • Explosives, including ammunitions, fireworks, igniters, flares, and sparklers

  • Heavy duty construction tools, portable generators, and other items containing motors

  • Car or vehicle batteries

  • Industrial batteries and supercapacitors/ultracapacitors

  • Illegal items (items that are illegal to possess, transfer or sell), or regulated items unless expressly permitted. This includes items that are illegal when sold for recreational purposes (for example cream chargers)

  • Stolen or counterfeit goods

  • Pathological samples and other bio-hazardous bodily substances (for example blood samples)

  • Pest and insect poisons (cockroach poison, rat baits, moth balls). Not to be confused with pest and insect repellents

  • Items containing hazardous chemicals as defined by the Globally Harmonised System of Classification and Labelling of Chemicals (GHS). This includes any items containing substances which are corrosive on contact, combustible or flammable at temperatures of 40 degrees celsius or lower, or otherwise oxidising, toxic and/or infectious. This does not include low risk household items as specified in this policy.

  • People or animals including Endangered Species or parts thereof; regulated plants (for example noxious weeds, plants, prohibited seeds)

  • Money; gift cards; lottery tickets; coins; travellers cheques; securities of any kind payable to bearer; platinum, gold or silver, manufactured or otherwise; jewels; other articles of high intrinsic value; or precious stones (all valuable natural mineral stone, silica or substances extracted from the group, whether in its natural state or refined, processed, set or treated); monetary donations

  • Medicines and other pharmaceutical items (including medical devices, pregnancy tests, face masks, vitamins and supplements for weight loss or nutrition, protein powder, herbalifes, Rapid Antigen Tests)

  • Any other class of item that is only able to be sold to persons that are 18 years or older under applicable laws and regulations

  • Any items for which the requester does not have permission to send

In addition to the restrictions above, requesters who are using Uber Direct:

  • May not send orders with a value greater than AU$500 (unless otherwise agreed in writing).

  • Can send power tools but must be suitably packed and protected

See full terms of carriage on the Uber site.


Dangerous goods

Provided that all relevant labelling, disclaimer, and compliance obligations are met, and that items are properly packaged so as to minimise risk of injury to delivery people, requesters are able to send the following items:

✓ Low risk aerosols

Certain low risk aerosols (this means deodorants and antiperspirants, air fresheners, cooking oils, pest and insect repellents, and hair sprays)

✓ Insect repellants

Non-aerosol insect and pest repellents (not to be confused with insecticides and pesticides, which are prohibited)

✓ Household and garden tools

Gardening and household tools (including painting tools), with the exception of knives and box-cutters

✓ Paints and low-level hazardous chemicals

Non-aerosol paints and similar items containing low-level hazardous chemicals (including paint thinners, varnish, paint removers)

Cleaning products

Low risk household cleaning and gardening items (such as soap, disinfectant, surface spray and bleach)

✓ Electronics and batteries

Can send electronics including laptops, mobile phones, TVs, chargers but limited to a maximum of 2 lithium batteries within products (e.g. laptops), but no loose/spare lithium batteries. Electronics must be suitably packed and protected, for example with a strong outer box.

⚠️ Important: Delivery persons can cancel a delivery or trip request if they feel unsafe accepting the request. This includes if they believe the order is too heavy or bulky for them, or unsafe for them to carry.

See full terms of carriage on the Uber site.


Packaging guidelines

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly as they pass through your supply chain.

You need to be aware of what packaging is relevant for products, and packaging should comply with Australian consumer and transport laws.

See full terms of carriage on the Uber site.

You can also refer to Shippit’s packaging guidelines for more information.


Activation

You must have pre-approval before shipping with Uber Direct. To set up your integration, contact the Shippit configuration team with your account details. Our team review your details, and usually get back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.


Delivery support

If you have any questions regarding your Uber Direct delivery, contact Uber:

Or you can get in touch with us using the chat in your Shippit account, or reach out to Shippit support.

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