Product received: indicates the item as ‘received’ if the customer decides to return it directly to store.

Reject return: indicates that you have denied the customer a refund/exchange/store credit upon receiving the item and the request is moved to the ‘Completed’ tab. Shippit does not notify the customer that it has been rejected.

Mark as completed: indicates that you have accepted the customer’s request for a refund/exchange/store credit upon receiving the item and the request is moved to the ‘Completed’ tab. Shippit does not notify the customer that it has been accepted.

Download label: allows you to download return shipping label in case the customer asks for it

Resend customer email: allows you to resend the customer email detailing return instructions, the label and the track page link