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eBay integration

Integrate your Shippit instance with eBay. Set up, configure, and sync orders between your eBay store and Shippit

Updated this week

Shippit works seamlessly with eBay to synchronise orders, create packaging labels, and produce booking manifests. This article explains how to set up your eBay integration, configure it for your unique workflow, and get the most out of eBay and Shippit.


Setting up your integration in Shippit

  1. Log in to your Shippit account.

  2. Open the drop down menu in the top right of your screen, and click Settings.

  3. Click Integrations to go to the integrations settings.

  4. In the Select an Integration section, click eBay.

  5. Click Connect my eBay store and enter your eBay login details. You might also need to grant Shippit access to your eBay store.

  6. Close the window and return to your Shippit account. You should see green success messages, and the integrations page should now populated with your eBay details.

  7. You can check that the connection is successful by going to the eBay tab, and checking that you now have a token in the eBay integration settings.

The Shippit connect screen, with green success messages showing that an eBay store is connected

Synchronise orders

You can configure how you want eBay orders to synchronise with your Shippit account.

Setting up order synchronisation

  1. In your Shippit account, navigate to the Orders tab in the NetSuite integration settings.

  2. In the Auto-sync new orders field, select Yes - sync paid orders to synchronise orders as soon as they are marked as paid in your eBay account.

  3. In the Default email address field, type a default email address to use for orders that do not have a customer email address associated with them.

  4. In the Sync delivery instructions field, select Yes to synchronise delivery instructions from eBay to your Shippit account, so that they can be passed on to the carrier.

  5. Click Update to save your changes.

Manually synchronising orders

You can use Shippit Connect to manually synchronise orders from eBay.

  1. Log in to your Shippit account, and navigate to the NetSuite integration settings page. Click Launch Connect.

  2. In Shippit Connect, click Import Orders to run a manual import of any orders that have not been fulfilled. The progress bar shows you how many orders are being imported.


Map shipping methods

You can configure shipping options in Shippit so that they more accurately match your eBay settings. These settings allow you to select which eBay shipping method matches a specific service or class in Shippit.

Mapping shipping methods

  1. In your Shippit account, navigate to the Orders tab in the eBay integration settings.

  2. In the Shipping Method Mapping section, select the eBay shipping method in the left hand column, and the corresponding Shippit shipping method in the right hand column.

  3. To add another mapping, click +Add Mapping.

  4. Click Update to save your changes.

The eBay connect settings, showing three mapped shipping methods

Fulfilment integration settings

When you book an order through Shippit, you can send the order details back to your eBay account, including the tracking number, product information, and carrier details.

Updating fulfilment settings

  1. In your Shippit account, navigate to the Fulfillments tab in the eBay integration settings.

  2. In the Fulfill orders field, select Yes.

  3. In the Tracking ID field, select whether to use the Shippit tracking number, or the tracking number provided by the carrier.

  4. Click Update to save your changes.

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