Shippit can integrate to Neto in less than 5 minutes! You only need to grant access to relevant order details and then update some settings before you start shipping.

Need assistance in implementing your integration? Connect with your account manager, sales contact, or visit our website to avail professional services today!

You may also review this full detail guide divided into the following sections:

The first step to integrate Shippit to Neto involves obtaining your API Key.

The second and last step of integration requires that you enter in Shippit the API details you copied from Neto.

Now you need to return to Neto to plug in your Webhook URL form Shippit.

All your configuration options may be accessed in Shippit by going to Settings > Integrations.

The Order Sync tab allows you to configure how you would like to synchronise your orders from Neto to Shippit through the following options:

The Shipping Method Mapping function allows you to match your Neto shipping methods to a specific service or service class in Shippit.

If you offer Free Shipping, you can minimise your shipping cost by identifying the specific service or service class that you would like the order to be transacted through.

Lastly, there is an option to map to Click & Collect. This allows you to generate a label for an order and as soon as the label is downloaded, the order is moved from the New Orders tab to the Track tab.

You can manually import orders to Shippit through our integration middleware, Shippit Connect.

Once logged into Shippit, go to Settings > Integrations and click Launch Connect. Here you can:

Once you click Import Order, will see a green Processing bar appear at the top of the page informing you of how many orders are being processed for import.

Alternately, you can also use this middleware to:

The Fulfillments Sync tab allows you to configure how you would like to synchronise your orders' shipment status from Shippit to Neto. With this setting enabled, Shippit will update Neto with all tracking information of the order.

No.

Check your Shippit Webhook URL in Shippit. If empty, re-register your Webhook by disabling Fulfilment Sync and then re-enabling.

This could be due to:

Currently, Shippit pulls on the committed stock quantities. Hence, if an order does not have committed stock or is partially committed, those quantities will not be pulled across.

Once an order syncs into Shippit, the order details are static. Even when an order is not yet confirmed, the details do not update as Neto updates. If order details update in Neto after the order has synced then you need to delete and resync/import the order.

Also, remember that you may can Modify orders in Shippit in the New Orders tab. If the update is for an information editable in the order form or through the package type dropdown, clicking on Modify maybe easier than having to delete and resync every time.

The connection between Shippit and Neto for Order Sync is a single event. That means that Shippit does attempt to get any new/additional/modified information from Neto about the same order again and again (multiple events). This also means that the order cannot notify within Shippit if it has been updated.

Though we call them the same, think of your orders in Shippit as shipping orders and your orders in Neto as sales orders. If a Neto user updates order information in Neto, a proactive step must be taken to reflect the change in Shippit.

The expectation is that orders reaching the Pack status in Neto gets synced into Shippit. This is true for all new orders reaching the Pack status. For orders though that has previously synced, the auto sync can be a bit tricky upon especially when an order is reaching this status multiple times. If the update is for an information editable in the order form or through the package type dropdown, remember that you may cancel the order from the Deliveries Awaiting Booking section so that it returns to the New Orders tab where you can click on Modify. This may be easier than having to delete and resync every time.

There is no status change for Confirmed orders that reach the Deliveries Awaiting Booking section. The status only updates to dispatched when an order is Booked.

Click & Collect orders bypass the Ready to Ship tab altogether and head straight to the Track tab after a Label is downloaded.

Any order that reaches that the Pack status in Neto syncs into Shippit. If that order is dispatched from Neto, the synced version remains in Shippit unless modified/deleted.

If there's a specific shipping method used by orders you plan to dispatch in Neto only, you can map this in Shippit to a courier service you know you will never use. When these orders sync into Shippit, it will be assigned to this sort of placeholder courier service and you can just filter your list by Carrier and delete in bulk all orders that has been assigned it.

From the New Orders tab, identify a year's worth of date range in the Date Filter. Delete in bulk all the orders that appear there. Do the same for the Deliveries Awaiting Booking section if anything shows up there at all.

What’s changed?

By default, Shippit provides our own tracking numbers so that you can take advantage of our post-purchase experiences such as branded tracking and intuitive delivery notifications. Unfortunately, these tracking numbers are not always recognised by marketplaces such as Amazon.

To ensure your customers can track their parcels no matter where they buy your products, our Neto integration can be configured to pass on the native courier tracking number. This ensures your Amazon marketplace customers can successfully track their parcels.

If you would like to update the tracking ID to reflect native courier tracking details, simply get in touch with our friendly platform support team at [email protected] to have this configuration option enabled.