If you have received a message that your package has been returned to the sender, you need to get in touch with the sender. They are able to check and update your details, and get in contact with the carrier who is trying to deliver your parcel.
Understanding why parcels are returned to sender and knowing the steps to resolve the issue can help prevent future occurrences and ensure smooth delivery of your shipments.
There are a broad range of reasons why a package might get returned to the sender:
The address the package was sent to does not exist or is incomplete
Someone at the address refused to accept the package
There is a problem with your package and the sender recalled the delivery
The driver attempted multiple times to deliver the package but wasn't able to
The driver couldn't access the address because of security restrictions, or the presence of animals
No one was at home, and the driver is unable to leave the package without a signature- Weight discrepancies, such as incorrect weight specifications, can lead to rejection by carriers.
Unclaimed parcels may reach their expiration date and be returned.
Parcels deemed 'not fit to travel' due to improper packaging or unacceptable dimensions may also be returned.
Carrier-specific service issues could result in returns.
If your package has been returned, here's what you can do:
Identify the reason for return. Review the accompanying carrier notes for explanations such as incorrect weight, unclaimed status, or packaging problems.
Confirm shipment details. Review your purchase documents to double check when the delivery was expected to be sent, and when they estimated it would arrive.
Contact relevant parties. Get in touch with the merchant you purchased from, or with the carrier directly to determine if rebooking, redelivery, or a refund is needed.
Contact Shippit for additional help.
