Status

Description

Order placed

The merchant has created the order, but the packaging size has not yet been finalised, and a carrier has not yet been confirmed

In progress

The packaging size has been confirmed, and a carrier selected. The package is ready to ship.

Ready for pickup

The order has been sent through to carrier, and the package is waiting to be picked up from the sender.

Pickup failed

The carrier attempted to pick up the package from the sender, but it was not available.

Invalidated

For same-day deliveries only. A delivery driver is not available to pick up the package.

Cancelled

The order was booked but not yet picked up, has been cancelled by the sender.

In transit

The order has been collected by the carrier and is either on its way to a depot, or is travelling between depots.

With customs

For international deliveries only. The package has arrived at the destination country and it waiting to be cleared through customs.

Customs awaiting payment

For international deliveries only. The package has arrived at the destination country, but needs customs duties to be paid by the recipient.

Customs failed

For international deliveries only. The package has arrived at the destination country, but has been denied entry by customs.

Customs on hold

For international deliveries only. The package has arrived at the destination country, but is undergoing review by customs.

With driver

The package is onboard with a driver, and ready to be delivered. In most cases, delivery happens on the same day.

Delivery attempted

The driver attempted to deliver the package, but no one was able to receive it. The carrier notifies the receiver of the next steps, so you can arrange a redelivery or pickup.

Delivery failed

The driver attempted to deliver but the recipient does not live or work at the address given.

Insufficient address

The driver can't locate the address. This could mean the address is incorrect, or not complete. In most cases, the carrier asks the sender to confirm the address to attempt redelivery.

Awaiting collection

The driver has delivered the package to a collection point. In most cases, it is no longer possible to arrange a redelivery at this stage.

Completed

The package is successfully delivered.

Partially completed

One or more packages from an order have been delivered, but other packages in the same order have not yet been delivered.

Parcel completed

All of the packages in an order that contains more than one package have been successfully delivered.

Lost

The package has been lost. Contact the seller for more information.

Damaged

The package is damaged. Contact the seller for more information.

Returned to sender

The package has been returned to the seller. This could be because the receiver refused to accept the package, didn't pick it up from a collection point in time, multiple redeliveries were attempted, the address was incorrect, or the package was damaged. Contact the seller for more information.

Return requested

The seller has booked a return of the package, and a return label has been printed.

Awaiting dropoff

For returns booked through the returns portal only. The return is booked and the carrier is waiting for the package to be dropped off.

Return booked

For returns booked through the returns portal only. The return is booked and the carrier is going to pick up the package from the receiver's address.

Return booking failed

For returns booked through the returns portal only. The return was booked to be picked up from the receiver's address, but the package could not be picked up.