All Collections
Waiting for a package to arrive
Information about receiving packages
14 articles
Why is Shippit sending me an email?
Can I change my delivery address?
My order status hasn't changed
Tracking status definitionsFind out what your tracking status means, and when you will receive your delivery
My package is held up in customs, what do I do?
What does Authority to Leave (ATL) mean for my delivery?Understand what happens to a package that has an authority to leave (ATL)
Do I need to be home to sign for my parcel?
Will the driver call before delivery?
Will the driver help with my packages?
A Note for Pick-Up Locations with Pets
Trying to locate your delivery?
Missed a delivery?Wondering where your package is? Looking for a parcel? Wanting to know the status of your delivery? Track your order here!
What can I do when my package is returned to the sender?
Something is missing or damaged from my order