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Waiting for a package to arrive
Information about receiving packages
15 articles
Why is Shippit sending me an email?Find out who Shippit is, and why Shippit are sending you emails and text messages
Can I change my delivery address?Have a parcel going to the wrong place? Here are some things you can do to get it redirected
My order status hasn't changed
Tracking status definitionsFind out what your tracking status means, and when you will receive your delivery
My package is held up in customs, what do I do?
What does Authority to Leave (ATL) mean for my delivery?Understand what happens to a package that has an authority to leave (ATL)
Do I need to be home to sign for my parcel?You don't need to be home to sign for a parcel. You can arrange an authority to leave (ATL), or pick up from a collection point instead.
Will the driver call before delivery?Find out what happens in the final stages of delivery
Will the driver help with my packages?
A Note for Pick-Up Locations with Pets
Trying to locate your delivery?
Missed a delivery?Wondering where your package is? Looking for a parcel? Wanting to know the status of your delivery? Track your order here!
What can I do when my package is returned to the sender?Parcels can get returned to sender for a whole range of reasons. Here's what you need to do.
Something is missing or damaged from my orderWhat to do if your order is missing an item, or if your parcel is damaged.
Track orders in Apple WalletYou can use Apple Wallet to track your orders. Find out how to get started, and troubleshoot problems.