A delivery passes through several different states before making it into your hands. Shippit automatically sends you notifications along the journey.
You'll notice that your item has usually passed through a couple of different states as it moves through the network. The time your order spends in these states is dependent upon the store you purchased your item from, and the carrier that is delivering your parcel.
For a list of all the different possible order states, see the Tracking status definitions article.
This article discusses how long your parcel can spend in each state, so you know when you should start worrying. It also discusses who can help you get your parcel unstuck again.
Order status is 'in transit'
Parcels can move through a large number of different depots and facilities. We don't send you an update for every one, because it would just be too many notifications. Instead, it will stay as 'in transit' while it moves through different checkpoints.
You should have received a delivery estimate from the retailer when you purchased the item. If your order is still showing as 'in transit' after this time has elapsed, get in contact with the retailer directly, so that they can follow up with the carrier.
Order status is 'with driver'
Usually, once a parcel is picked up by the driver, it is delivered on the same day. In some cases, it might be delivered the next day. This can happen if the driver has had trouble locating your address, or they might have been delayed for some other reason, such as traffic problems.
If your order is showing as 'with driver', and it has been longer than two days, get in contact with the carrier, if you know who they are, or with the retailer you made the purchase from, so that they can follow up with the carrier.
Order status is 'awaiting collection'
This order status means that the driver attempted delivery, but couldn't leave your package at your address. Your parcel is probably awaiting collection at a depot or a local pickup point. You should receive a card or an email from the carrier letting you know what to do next.
For more information about attempted deliveries, see the Missed a delivery? article.
Further help
Shippit delivers 93% of deliveries within 3 business days of the expected date. But that doesn't mean that things can't go wrong from time to time. If your order still hasn't arrived, and it is now outside the estimated delivery date, we here to help you. Get in contact with Shippit support and we'll help you out.