When your order has been picked up by a carrier, you can track the order on iPhone, iPad, or Mac using Apple Wallet, and stay updated on your order's progress without needing to stay across text messages.

Using Apple Wallet to track your order provides a secure alternative to SMS, including verified sender information, and avoiding the confusion and uncertainty of having to trust the information in SMS from an unknown number, meaning that when an order status changes in Apple Wallet, you can be certain it's genuine.

Apple wallet order tracking gives you a single and secure place on your device to track all deliveries. You can view all your historical orders, see information about the order, and share order information with others. From Apple Wallet, you can also click through to Shippit’s tracking page for live updates.

When you receive an email with your tracking information, click Track with Apple Wallet to enable Apple Wallet tracking for the order. As the order moves through the carrier network, Apple Wallet updates the order status, and sends notifications for status changes.

This section contains information about some common issues you might encounter with Apple Wallet order tracking. If you can't find an answer to your question here, get in touch with us using the chat in your Shippit account, or reach out to Shippit support.

The link to add to Apple Wallet from the Shippit tracking email isn't working.

If the link isn't adding the order to your Apple Wallet, check that you're using an Apple device running iOS 17, iPadOS 17, MacOS Sonoma, or later.

To add the order to your Apple Wallet automatically, you must have Safari set as your default browser. If you don't want to change your default browser, you can add the order manually instead:

More support

More information about Apple Wallet order tracking is available on the Apple support site.