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Enable Apple Wallet order tracking
Enable Apple Wallet order tracking

You can use Apple Wallet to track your orders. Find out how to get started, and how it works.

Updated over a week ago

When your order has been picked up by a carrier, you can track the order on iPhone, iPad, or Mac using Apple Wallet, and stay updated on your order's progress without needing to stay across text messages.

Using Apple Wallet to track your order provides a secure alternative to SMS, including verified sender information, and avoiding the confusion and uncertainty of having to trust the information in SMS from an unknown number, meaning that when an order status changes in Apple Wallet, you can be certain it's genuine.

Apple wallet order tracking provides a single and secure place on your device to track all deliveries. You can view all your historical orders, see information about the order, and share order information with others. From Apple Wallet, you can also click through to Shippit’s tracking page for live updates.

An Apple phone showing an order with the status 'on the way'

Use Apple Wallet order tracking

If you want to offer Apple Wallet order tracking for your customers, get in touch with us using the chat in your Shippit account, or reach out to Shippit support.

When you have Apple Wallet order tracking enabled, the tracking emails sent to your customers include an option to enable Apple Wallet order tracking. Click Track with Apple Wallet to enable Apple Wallet tracking for the order. As the order moves through the carrier network, Apple Wallet updates the order status, and sends notifications for status changes.

An Apple phone showing an order email with a button to 'Track with Apple Wallet'

Troubleshooting

This section contains information about some common issues you might encounter with Apple Wallet order tracking. If you can't find an answer to your question here, get in touch with us using the chat in your Shippit account, or reach out to Shippit support.

The link to add to Apple Wallet from the Shippit tracking email isn't working.

If the link isn't adding the order to your Apple Wallet, check that you're using an Apple device running iOS 17, iPadOS 17, MacOS Sonoma, or later.

To add the order to your Apple Wallet automatically, you must have Safari set as your default browser. If you don't want to change your default browser, you can add the order manually instead:

  1. In your tracking email, touch and hold Track with Apple Wallet, and select copy link.

  2. Open Safari and paste the link in the address bar to add the order to your Apple Wallet.

More support

More information about Apple Wallet order tracking is available on the Apple support site.

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