When your order has been picked up by a carrier, you can track the order on iPhone, iPad, or Mac using Apple Wallet, and stay updated on your order's progress without needing to stay across text messages.
Using Apple Wallet to track your order provides a secure alternative to SMS, including verified sender information, and avoiding the confusion and uncertainty of having to trust the information in SMS from an unknown number, meaning that when an order status changes in Apple Wallet, you can be certain it's genuine.
Apple wallet order tracking provides a single and secure place on your device to track all deliveries. You can view all your historical orders, see information about the order, and share order information with others. From Apple Wallet, you can also click through to Shippit’s tracking page for live updates.
Use Apple Wallet order tracking
If you want to offer Apple Wallet order tracking for your customers, you can turn it on from your Shippit settings. You'll need a few things before you can turn it on:
You must have a logo and company URL saved in your Shippit account. These are used in your Apple Wallet notifications. For more information about adding logos, see the global branding article.
Make sure that when you create orders, you include product descriptions and quantities. These details are shown in your Apple Wallet notifications, so your customers know exactly what's arriving. If you don't provide them, the notifications work, but are not as useful or user friendly. For more information about writing great product descriptions, see the product descriptions article.
Make sure that you have email notifications enabled in your Shippit account, and that you have access to the Experience add-on package in your Shippit plan. If you need help, get in touch with your account manager, or reach out to Shippit support.
Turning on Apple Wallet order tracking
Log in to your Shippit account.
Open the drop down menu in the top right of your screen, and click Settings.
Click Notifications to go to the notifications settings.
In the Apple Wallet order tracking section, click Enable Apple Wallet.
💡NOTE: If you the button to enable Apple Wallet order tracking is not available, you might need to subscribe to the Experience add-on package. Get in touch with your account manager, or reach out to Shippit support.
If you are booking orders directly through your Shippit account, or are using an integration such as Shopify, you don't need to provide any other information. If you are booking orders using the Shippit APIs, make sure that you are able to pass these details through, so that they can be displayed in Apple Wallet:
Product Details
Quantity
Product price
These details are shown in the Apple Wallet notification for your customers. If you don't provide them, the notifications work, but are not as useful or user friendly.
When you have Apple Wallet order tracking enabled, the tracking emails sent to your customers include an option to enable Apple Wallet order tracking. Click Track with Apple Wallet to enable Apple Wallet tracking for the order. As the order moves through the carrier network, Apple Wallet updates the order status, and sends notifications for status changes.
Troubleshooting
This section contains information about some common issues you might encounter with Apple Wallet order tracking. If you can't find an answer to your question here, get in touch with us using the chat in your Shippit account, or reach out to Shippit support.
The link to add to Apple Wallet from the Shippit tracking email isn't working.
If the link isn't adding the order to your Apple Wallet, check that you're using an Apple device running iOS 17, iPadOS 17, MacOS Sonoma, or later.
To add the order to your Apple Wallet automatically, you must have Safari set as your default browser. If you don't want to change your default browser, you can add the order manually instead:
In your tracking email, touch and hold Track with Apple Wallet, and select copy link.
Open Safari and paste the link in the address bar to add the order to your Apple Wallet.
Order details are not being shown in Apple Wallet
If you are booking orders using the Shippit API, make sure you are passing product details through when you book. If you do not pass these details through, only the Order ID is shown in Apple Wallet notifications.
More support
More information about Apple Wallet order tracking is available on the Apple support site.