Shippit is a shipping and fulfilment software platform that connects your preferred carriers with your existing commerce systems. It automates carrier allocation, label generation, bookings, and tracking across multiple carriers.
This article gives you a quick overview of the main steps required to create and manage your orders in your Shippit account. Use this as a reference guide to get you started. This article shows you how to:
Launch and log in to your Shippit account
You should already have a Shippit account set up. If not, contact your administrator, or your Shippit account manager.
Launching and logging in to your Shippit account
In your web browser, navigate to https://app.shippit.com.
In the Email address field, type the email address associated with your Shippit account.
Check the I'm not a robot box and complete the Captcha challenge.
Click Continue.
If your organisation has turned SSO authentication on, you are taken to your organisations authentication page. Otherwise, in the Password field, type your password.
When you are authenticated, you are logged in, and taken to the New Orders page.
Contact your organisation's administrator, or your Shippit account manager, if you are having trouble logging in.
For more information about managing user accounts, see the user permissions article. For more information about turning on SSO authentication, see the single sign-on article.
Create, book, and label a new order
When you are logged in, you can create a new order from the New Orders page.
Creating, booking, and labelling a new order
Log in to your Shippit account, and navigate to the New Orders page.
Click Add standard order to create a new standard order, or click the dropdown arrow next to the button and click Add priority order to add a new priority order.
Navigate to the Add & book an order (Book instantly) tab.
Select the pickup details for the products you want to ship, and complete your customer details for the order. Click Save to generate a quote.
In the Packages section, adjust the package size to make sure you are getting valid quotes. Click Add a package to add more packages, or to manually adjust package dimensions.
In the Carriers section, click the dropdown arrow to see the possible carrier options, and select your preferred carrier.
Click Book & download label → Track to book the parcel with your chosen carrier, download the label, and move to the Tracking screen.
The instructions given here are for manually creating a new order for booking immediately. However, you can also import orders directly from your ecommerce, OMS, or WMS integration, or create orders manually for booking later on.
For more information about the different manual methods for creating new orders, see the new orders page article.
For more information about the different integrations available, see the integrations collection.
Print shipping labels and manifests
You can use the Ready to Ship page to find orders you have booked, and print their shipping labels or manifests.
Printing shipping labels
Log in to your Shippit account, and navigate to the Ready to Ship page.
Navigate to the order you're interested in.
Click Label to download a PDF of the shipping label for the order, or click Print to send the label directly to your attached label printer.
Printing manifests
Log in to your Shippit account, and navigate to the Ready to Ship page.
Scroll down the page to the Manifest History section and find the order you're interested in.
Click Manifest to download a PDF of the shipping manifest for the carrier.
For more information about the Ready to Ship page, see the Ready to Ship page article.
For more information about labelling, see the shipping labels article.
For more information about manifests, see the manifests article and the unmanifested freight charges fee article.
Change or cancel an order
You can change or cancel standard orders up until they are booked with a carrier.
⚠️ IMPORTANT: Because express and on demand orders are booked with the carrier when you create the order, you can't modify or cancel these orders. If you need to modify or cancel an express or on demand order, get in touch with Shippit support.
Changing an order
Log in to your Shippit account, and navigate to the New Orders page.
Scroll down the page to the Standard orders section and find the order you're interested in.
Click the order reference number, or go to the kebab menu and select Modify order to open the order details.
Make your changes, and click Confirm to confirm the order. Alternatively, click Confirm and download label to confirm the order and download the shipping label in a single step.
Cancelling an order
Log in to your Shippit account, and navigate to the New Orders page.
Scroll down the page to the Standard orders section and find the order you're interested in.
In the kebab menu, select Delete order.
In the Delete order confirmation screen, click Delete to permanently delete the order.
🚨 WARNING: You can't recover cancelled orders. If you delete an order accidentally, you need to recreate the order with a new order reference number.
If a carrier scans a label that you have cancelled, carrier charges still apply. Make sure you only cancel orders before the carrier has scanned them. For more information about this kind of charge, see the futile pickups article.
Track an order
When the order is picked up by a carrier and on its way to the customer, you can track progress in the Track page. This information is also sent to your customers, so that they can track progress of their order.
Tracking an order
Log in to your Shippit account, and navigate to the Track page.
Navigate to the order you're interested in, and click the order reference number to open the tracking page for the order in a new tab.
Depending on your account set up, your customers can also track their deliveries using Apple Wallet. For more information about Apple Wallet order tracking, see the Apple Wallet article.
If you need help with an order that is with a carrier, contact Shippit support