New Orders page

View, confirm, and fulfil your orders from the New Orders page

Updated over a week ago

The New Orders page is the main Shippit page. From here, you can see incoming orders, confirm them, and prepare orders for fulfilment and shipping. This article shows you all the things you can do from the New Orders page.

When you log in to your Shippit account, you are taken to the New Orders page. By default, this page shows all the orders in your account that have been placed, but not yet fulfilled. You can also import and manually create new orders from this screen.

The New Orders screen, showing the Standard Orders table

Use the New Orders page

The New Orders page is organised by priority, so higher priority orders are listed at the top of the page. Scroll down to see standard and other orders.

For each order in the list, you can see the Shippit tracking number and the date the order was placed. Click the tracking number to track the package through the network.

You can also the name and suburb information for the package recipient, along with a short description of their order, and the value. For orders with multiple items, a total item count is shown instead of the description.

When orders have been assigned to a carrier, the carrier name is shown, along with the estimated delivery date. For Priority order, the time and date the package needs to be ready by is also shown.

For Standard orders, the Status column shows the current state of the order.

The final column in the orders list is Controls. Which buttons are shown here depend on what stage of the process your order is in. Click Label to download the shipping label, or click the Print icon to print it directly. You can click Confirm to open the order details so that you can confirm an order and print a label. When you have downloaded or printed the label, the order is considered ready for shipping, and it is removed from the orders list and added to the Ready to Ship page. You can also use the kebab menu to access additional options, including deleting an order.


Filter the order list

You can use the controls on this page to find orders, and sort the list in a way that works best for your workflow.

Use the Filter orders field to show orders that contain specific search terms.

Use the Store field to show orders that have come from a specific store or stores.

Use the Carrier field to show orders that are assigned to a specific carrier or carriers.

Use the Status field to show orders that are currently in a specific status or statuses.

Use the Errors field to show orders that are showing a specific error or errors.

Use the Date field to show orders that were created during a specific date range.

Click Reset to reset your search terms and show all orders.

Click the Settings gear icon to customise your orders view.

A section of the New Orders screen, showing the filtering controls

You can sort the orders in the list by clicking the column header. Reverse the sort order by clicking it again.

By default, the New Orders page shows all orders. You can show only new orders, or only orders that are on hold, by selecting the appropriate tab at the top of the table.


Bulk actions

You can perform bulk actions, such as printing a picklist or packslip for a number of orders at the same time, by selecting the checkbox to the left of the order. Select everything in a table by selecting the checkbox at the top of the column. When you have multiple orders selected, an information bar at the top of the list shows how many orders you have selected. Select the bulk action you want to do from this bar, and click Confirm to perform the action.

A section of the New Orders screen, showing the bulk actions menu

Manually create new orders

You can create a new order directly from the New Orders screen. You can choose to book your order with a carrier immediately, or create the order without booking, so you can save it and book the carrier later on.

Manually creating a new order for immediate booking

  1. Log in to your Shippit account, and navigate to the New Orders screen.

  2. Click Add standard order to create a new standard order, or click the dropdown arrow next to the button and click Add priority order to add a new priority order.

  3. Navigate to the Add & book an order (Book instantly) tab.

  4. Select the pickup details for the products you want to ship, and complete your customer details for the order. Click Save to generate a quote.

  5. In the Packages section, adjust the package size to make sure you are getting valid quotes. Click Add a package to add more packages, or to manually adjust package dimensions.

  6. In the Carriers section, click the dropdown arrow to see the possible carrier options, and select your preferred carrier.

  7. Click Book β†’ New Orders to book the parcel with your chosen carrier and return to the New Orders screen. Alternatively, click Book & download label β†’ Track to book the parcel with your chosen carrier and return to the Tracking screen.

Manually creating a new order to book later

  1. Log in to your Shippit account, and navigate to the New Orders screen.

  2. Click Add standard order to create a new standard order, or click the dropdown arrow next to the button and click Add priority order to add a new priority order.

  3. Use the Add an order (Book later) tab to obtain a quote and start preparing an order without booking it immediately.

  4. Select the pickup details for the products you want to ship, and complete your customer details for the order.

  5. Click Create β†’ New Orders to save the order details and return to the New Orders screen. You can confirm the order from the New Orders screen later on to obtain a carrier quote and finish booking.


Import orders

If you use an e-commerce solution that allows you to export order information as a .csv file, you can import these directly into Shippit, without having to manually add them. For more information about importing order data from a .csv file, see the Upload multiple orders article.

Remember, you can also connect many popular e-commerce solutions directly to Shippit, to avoid having to do a manual import for your orders. For a full list, and instructions to help you set up your integrations, see the e-Commerce Integrations section

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