Manage your customer expectations by sending timely notifications for the most important steps throughout delivery. You can turn delivery notifications on or off for each Shippit delivery status.
⚠️ IMPORTANT: Depending on how your account is set up, you must be logged in as a company or a merchant to be able to adjust delivery notifications.
This article discusses the various notifications you can switch on or off for your customers, and the different statuses at which notifications are sent. Notifications are sent by both email and SMS, if you have those details on file for your customer.
Notification types
Notifications are grouped into two main categories:
Progress updates are notifications for each of the typical delivery stages, from when the order is picked up, until delivery is completed. These notifications include:
In transit - The order has been collected by the carrier and is either on its way to a depot, or is travelling between depots.
With driver - The package is onboard with a driver, and ready to be delivered. In most cases, delivery happens on the same day.
Partially completed - One or more packages from an order have been delivered, but other packages in the same order have not yet been delivered.
Completed - The package is successfully delivered.
Delivery exceptions are notifications for when something goes wrong, such as an unsuccessful delivery attempt. These notifications include:
Awaiting collection - The driver has delivered the package to a collection point. In most cases, it is no longer possible to arrange a redelivery at this stage.
Delivery attempted - The driver attempted to deliver the package, but no one was able to receive it. The carrier notifies the receiver of the next steps, so you can arrange a redelivery or pickup.
Returned to sender - The package has been returned to the seller. This could be because the receiver refused to accept the package, didn't pick it up from a collection point in time, multiple redeliveries were attempted, the address was incorrect, or the package was damaged.
For a complete list of the various possible delivery statuses, see the Tracking status definitions article.
Change your notification settings
You can change which notifications are sent out to your customer through your settings page.
Changing your notifications
Log in to your Shippit account.
Open the drop down menu in the top right of your screen, and click Settings.
Click Notifications to go the notification settings for your store.
For each notification, change the toggle to turn the notification on or off.
Click Update to save your changes.
When you've decided which notifications you want to send, click Preview to preview each one to make sure it looks how you expect. You can also set your notifications to show your own unique branding. For more information about branded tracking, see the Brand your track page and notifications article.
Notifications and BYO carrier accounts
If you send orders with your own carrier accounts, rather than Shippit partner carrier accounts, the notifications looks slightly different to your customer. In this case, the carrier logo is shown on the notification, along with the carrier tracking number, and a link to the carrier's own tracking page.
To help your customers track deliveries that you send with your own carrier accounts, you can send them this Understanding tracking numbers article.