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Tracking status definitions
Tracking status definitions

Find out what a tracking status means, and find an order in your Shippit account

Updated over a week ago

A delivery passes through several different states before making it into your customer's hands. Shippit automatically sends you notifications along the journey, and you can watch the progress of your orders through your Shippit account, and the Shippit tracking page.

An example of an order status page

Common statuses

This table contains a list of the most common status updates for your package, with a description of each. You are unlikely to see all of these steps as your package moves through the network.

Shippit status

API

attribute

Shippit tab

Description

Processing

processing

Any

The order is being moved from one tab to the next; this status can be an indicator that the order is stuck in between two different tabs

Order placed

order_placed

New Orders

The order is created, but the packaging size has not yet been finalised, and a carrier has not yet been confirmed

Packing order

despatch_in_progress

Ready to Ship

The packaging size is confirmed, and a carrier selected. The package is ready to ship.

Booked for delivery

ready_for_pickup

Track

The order has been sent through to carrier, and the package is waiting to be picked up from the sender.

Pickup failed

pickup_failed

Track

The carrier attempted to pick up the package from the sender, but it was not available. This indicates a futile pickup, or no-goods-to-go (NGTG).

invalidated

For same-day deliveries only. The order is booked, but a delivery driver is not available to pick up the package.

Cancelled

cancelled

Track

The order was booked but not yet picked up, and has been cancelled from the Track tab.

In transit

in_transit

Track

The order has been collected by the carrier and is either on its way to a depot, or is travelling between depots.

Untrackable

untrackable

Track

For click-and-collect orders only. The order was placed in order to generate a label, and no tracking events are recorded.

With customs

with_customs

Track

For international deliveries only. The package has arrived at the destination country and it waiting to be cleared through customs.

Customs awaiting payment

customs_awaiting_payment

For international deliveries only. The package has arrived at the destination country, but needs customs duties to be paid by the recipient.

Customs failed

customs_failed

Track

For international deliveries only. The package has arrived at the destination country, but has been denied entry by customs.

Customs on hold

customs_on_hold

For international deliveries only. The package has arrived at the destination country, but is undergoing review by customs. Reasons for this are not communicated to Shippit.

With driver

with_driver

Track

The package is onboard with a driver, and ready to be delivered. In most cases, delivery happens on the same day.

Delivery attempted

delivery_attempted

Track

The driver attempted to deliver the package, but no one was able to receive it. The carrier notifies the receiver of the next steps, so you can arrange a redelivery or pickup.

Delivery failed

delivery_failed

Track

The driver attempted to deliver but the recipient does not live or work at the address given.

Insufficient address

insufficient_address

Track

The driver can't locate the address. This could mean the address is incorrect, or not complete. In most cases, the carrier asks the sender to confirm the address to attempt redelivery.

Awaiting collection

awaiting_collection

Track

The driver has delivered the package to a collection point. In most cases, it is no longer possible to arrange a redelivery at this stage.

Completed

completed

Track

The package is successfully delivered.

Partially completed

partially_completed

Track

One or more packages from an order have been delivered, but other packages in the same order have not yet been delivered.

Parcel completed

parcel_completed

Track

All of the packages in an order that contains more than one package have been successfully delivered.

Lost

lost

Track

The package has been lost. If the delivery has Shippit transit cover, you might be able to submit a claim.

Damaged

damaged

Track

The package is damaged. Contact the seller for more information. If the delivery has Shippit transit cover, you might be able to submit a claim.

Returned to sender

returned_to_sender

Track

The package has been returned to the seller. This could be because the receiver refused to accept the package, didn't pick it up from a collection point in time, multiple redeliveries were attempted, the address was incorrect, or the package was damaged.

Return requested

return_requested

Track

The seller has booked a return of the package, and a return label has been printed.

Awaiting drop off

awaiting_drop_off

Track

For returns booked through the returns portal only. The return is booked and the carrier is waiting for the package to be dropped off.

Return booked

return_booked

For returns booked through the returns portal only. The return is booked and the carrier is going to pick up the package from the receiver's address.

Return booking failed

return_booking_failed

For returns booked through the returns portal only. The return was booked to be picked up from the receiver's address, but the package could not be picked up.

Tracking your package

You can track your package using the Shippit package tracker:

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