A delivery passes through several different states before making it into your customer's hands. Shippit automatically sends you notifications along the journey, and you can watch the progress of your orders through your Shippit account, and the Shippit tracking page.
Common statuses
This table contains a list of the most common status updates for your package, with a description of each. You are unlikely to see all of these steps as your package moves through the network.
Shippit status | API attribute | Shippit tab | Description |
Processing | processing | Any | The order is being moved from one tab to the next; this status can be an indicator that the order is stuck in between two different tabs |
Order placed | order_placed | New Orders | The order is created, but the packaging size has not yet been finalised, and a carrier has not yet been confirmed |
Packing order | despatch_in_progress | Ready to Ship | The packaging size is confirmed, and a carrier selected. The package is ready to ship. |
Booked for delivery | ready_for_pickup | Track | The order has been sent through to carrier, and the package is waiting to be picked up from the sender. |
Pickup failed | pickup_failed | Track | The carrier attempted to pick up the package from the sender, but it was not available. This indicates a futile pickup, or no-goods-to-go (NGTG). |
| invalidated |
| For same-day deliveries only. The order is booked, but a delivery driver is not available to pick up the package. |
Cancelled | cancelled | Track | The order was booked but not yet picked up, and has been cancelled from the Track tab. |
In transit | in_transit | Track | The order has been collected by the carrier and is either on its way to a depot, or is travelling between depots. |
Untrackable | untrackable | Track | For click-and-collect orders only. The order was placed in order to generate a label, and no tracking events are recorded. |
With customs | with_customs | Track | For international deliveries only. The package has arrived at the destination country and it waiting to be cleared through customs. |
Customs awaiting payment | customs_awaiting_payment |
| For international deliveries only. The package has arrived at the destination country, but needs customs duties to be paid by the recipient. |
Customs failed | customs_failed | Track | For international deliveries only. The package has arrived at the destination country, but has been denied entry by customs. |
Customs on hold | customs_on_hold |
| For international deliveries only. The package has arrived at the destination country, but is undergoing review by customs. Reasons for this are not communicated to Shippit. |
With driver | with_driver | Track | The package is onboard with a driver, and ready to be delivered. In most cases, delivery happens on the same day. |
Delivery attempted | delivery_attempted | Track | The driver attempted to deliver the package, but no one was able to receive it. The carrier notifies the receiver of the next steps, so you can arrange a redelivery or pickup. |
Delivery failed | delivery_failed | Track | The driver attempted to deliver but the recipient does not live or work at the address given. |
Insufficient address | insufficient_address | Track | The driver can't locate the address. This could mean the address is incorrect, or not complete. In most cases, the carrier asks the sender to confirm the address to attempt redelivery. |
Awaiting collection | awaiting_collection | Track | The driver has delivered the package to a collection point. In most cases, it is no longer possible to arrange a redelivery at this stage. |
Completed | completed | Track | The package is successfully delivered. |
Partially completed | partially_completed | Track | One or more packages from an order have been delivered, but other packages in the same order have not yet been delivered. |
Parcel completed | parcel_completed | Track | All of the packages in an order that contains more than one package have been successfully delivered. |
Lost | lost | Track | The package has been lost. If the delivery has Shippit transit cover, you might be able to submit a claim. |
Damaged | damaged | Track | The package is damaged. Contact the seller for more information. If the delivery has Shippit transit cover, you might be able to submit a claim. |
Returned to sender | returned_to_sender | Track | The package has been returned to the seller. This could be because the receiver refused to accept the package, didn't pick it up from a collection point in time, multiple redeliveries were attempted, the address was incorrect, or the package was damaged. |
Return requested | return_requested | Track | The seller has booked a return of the package, and a return label has been printed. |
Awaiting drop off | awaiting_drop_off | Track | For returns booked through the returns portal only. The return is booked and the carrier is waiting for the package to be dropped off. |
Return booked | return_booked |
| For returns booked through the returns portal only. The return is booked and the carrier is going to pick up the package from the receiver's address. |
Return booking failed | return_booking_failed |
| For returns booked through the returns portal only. The return was booked to be picked up from the receiver's address, but the package could not be picked up. |