What are the possible track statuses displayed in the ‘Processing’ tab

The following return tracking status will be updated automatically:

  • Return requested: the customer has submitted a return request online
  • Awaiting drop off: the customer needs to drop off the item at an Australia Post office or post box
  • Ready for pick up: the customer has requested the pick up by the courier
  • In transit: the courier has picked up the item from the customer
  • With driver: the courier is on its way to deliver the item to the merchant
  • Product Received: the courier has completed delivery of the item to the merchant. Alternatively, the merchant can manually mark a return request as ‘Product received’ in the Shippit app. This option is available to handle a scenario where the item reaches the merchant in another way besides courier delivery e.g. customer personally returns the item.
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