What are the possible track statuses displayed in the ‘Processing’ tab

The following return tracking status will be updated automatically:

• Return requested: the customer has submitted a return request online
• Awaiting drop off: the customer needs to drop off the item at an Australia Post office or post box
• Ready for pick up: the customer has requested the pick up by the courier
• In transit: the courier has picked up the item from the customer
• With driver: the courier is on its way to deliver the item to the merchant
• Product Received: the courier has completed delivery of the item to the merchant. Alternatively, the merchant can manually mark a return request as ‘Product received’ in the Shippit app. This option is available to handle a scenario where the item reaches the merchant in another way besides courier delivery e.g. customer personally returns the item.