Shippit's integration with BigCommerce takes only a few clicks to complete! It is an app-based integration that only requires you to download, install, and adjust default settings (if even needed).

Watch this video tutorial to help you set-up:

Need assistance in implementing your integration? Connect with your account manager, sales contact, or visit our website to avail professional services today!

You may also review this full detail guide divided into the following sections:

  1. Integration Process
  2. Configuration Options
  3. Frequently Asked Questions

 

Integration Process

Shippit_icon.png Install Through Shippit Integrations 

Are you already using Shippit before you signed up for BigCommerce? If yes, this is the process that is best for you.
 
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  1. Login to your Shippit store
  2. On the top right of your screen, click on the downward arrow
  3. Choose Settings on the extended options
  4. On the sidebar menu on the left, select Integrations
  5. On your right, scroll down and click on BigCommerce
  6. Select Link to Existing BigCommerce Store and login to your BigCommerce store
  7. Click on Install once the Shippit app loads on the BigCommerce Marketplace
  8. Click Confirm to grant Shippit access to your BigCommerce store

 

BigCommerce.png Install Through BigCommerce Marketplace

Are you already using BigCommerce before you signed up for Shippit? If yes, this is the process that is best for you.
 
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  1. Login to your BigCommerce store
  2. On the navigation panel on your left, go to Apps > Marketplace
  3. Search for the Shippit app and install
  4. Select Link to Existing BigCommerce Store
  5. Click Confirm to grant Shippit access to your BigCommerce store
 
If you are already logged in to your Shippit store, BigCommerce will automatically sync with it and you will land on our integration middleware, Shippit Connect.
 
If you are not yet logged in to your Shippit store, you will get the option to:

Create_2.png Create a Shippit Store to Connect to

Store.png Connect to an Existing Shippit Store

 

Create_2.png Create a Shippit Store to Connect to

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  1. Click Create a New Account
  2. You will be taken to the Shippit Sign-up page
  3. Completely fill out the form with your business details
  4. After clicking Create Account, you will land on Shippit Connect to show a confirmation that you are now connected
  5. On the top right portion of the screen, click Launch Shippit to go to the main platform

 

Store.png Connect to an Existing Shippit Store

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  1. Click I Have an Account
  2. Enter your Shippit credentials
  3. After clicking Login, you will land on our integration middleware, Shippit Connect, to receive a confirmation that you are now connected
  4. On the top right portion of the screen, click Launch Shippit to go to the main platform

 

CHECK your integration by ensuring you now have a Webhook URL. If you do not see the Webhook URL field populated, email us right away at configuration@shippit.com

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Configuration Options

All your configuration options may be accessed:
  • In Shippit, go to Settings > Integration
  • In BigCommerce, go to Apps > Shippit > Shippit Connect > Settings

Dollar.png Live Quotes

Live Quotes allow you to provide customers with real-time shipping quotes at the cart page and during check out.

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  1. In BigCommerce, head to your shipping settings and navigate to a shipping zone
  2. In the Real-time Shipping Quotes section, select the service types you want to display at checkout
  3. Enable Shippit and enter in your Shippit API Key. Your Shippit API Key can be located in your Integration Settings page in Shippit.

 

LIVE QUOTES AT THE CART PAGE
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LIVE QUOTES AT CHECK OUT

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Cap.png Shipping Rate Cap

You can also apply a maximum limit to the rates that the customer will see by subsidising what is in excess.

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  1. Go to Shippit then click on Settings > Integration > Live Quotes > Here
  2. In BigCommerce, go to Default Shipping Rates > Australia > Edit
  3. Set-up a cap to the shipping rates under Settings

To enable free shipping for all customers, enter the amount $0.00 as the cap.

 

Order_Sync_2.png Order Sync

The Order Sync tab allows you to configure how you would like to synchronise your orders from BigCommerce to Shippit through the following options:

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  • Auto-Sync Orders - allows you to choose whether or not you'd like orders to be automatically pulled across into Shippit from BigCommerce
  • New Order Status - determines the required order status in BigCommerce so that an order can be automatically pulled across into Shippit
  • Partially Shipped Orders - determines whether to sync orders that are on Partially Shipped status in BigCommerce
  • Sync Product Dimensions - allows you to decide whether you'd like the order's Product Dimensions to be pulled across into Shippit too
  • Sync Delivery Instructions - allows you to decide whether you'd like the order's Customer Comments in BigCommerce to be pulled across into Shippit as Delivery Instructions
  • Sync Authority To Leave - allows you to decide whether you'd like Shippit to obtain information from BigCommerce on whether customer has granted the courier an Authority to Leave for the order
  • Default Email - this will be used for orders that do not contain a customer’s email address
  • Shipping Method Mapping - map your existing shipping methods to a specific courier or service class in Shippit
 

Upload.png Manual Order Import

You can manually import orders to Shippit from BigCommerce. In BigCommerce on the left navigation pane, click on Apps > Shippit.
 
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  • Manually import in bulk the orders awaiting fulfillment by going to Orders > Click Import Orders
  • Manually import orders in bulk by going to Orders> Click the downward arrow next to Import Orders > Choose By Created Date and select the date and time from when you would like to import orders
  • Manually import an individual order by going to Orders> Click the downward arrow next to Import Orders > Choose By Order Number and enter the BigCommerce order reference number
Click on the Launch Shippit button at the top right of the page anytime to start go to the main platform.
 
 

Mapping.png Shipping Method Mapping

The Shipping Method Mapping function allows you to match your BigCommerce shipping methods to a specific service or service class in Shippit.
 
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If you offer Free Shipping, Shippit won't know if you would like this to be shipped with an express, standard or priority courier service unless you map it in the Shipping Method Mapping section. You can minimise your shipping cost by identifying the specific service or service class that you would like the order to be transacted through.
 
There is also an option to map to Click & Collect.
 
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This allows you to generate a label for an order. As soon as the label is downloaded, the order is moved from the New Orders tab to the Track tab.
 
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To add custom shipping methods on BigCommerce, simply go to the navigation pane on the left > Click Store Setup > Select Shipping
 
 

Fulfillment.png Shipment Sync

The Shipment Sync tab allows you to configure how you would like to synchronise your orders' shipment status from Shippit to BigCommerce. With this setting enabled, Shippit will update all tracking information on the order in your shopping cart.
 
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Shippit Connect Overview

Shippit Connect (https://connect.shippit.com/) is our integration middleware. This platform is mainly used to:
  • View Order Sync history - see which orders were successfully sent to Shippit including any that failed
  • View Fulfillment Sync history - see which shipment status were successfully sent to Shippit including any that failed

Alternately, instead of going to Shippit Settings > Integrations, you can use this platform to:

  • Update integration settings
  • Import an order by Order ID
  • Import an order by x days ago
 

TEST your configuration by creating a dummy order in BigCommerce based on the different order sync criteria you have identified here. If you encounter any challenges, email us right away at configuration@shippit.com

 
 
 
 

Frequently Asked Questions 

  • Why are my orders not syncing to Shippit?

This could be due to:

  1. Incorrect content and/or format of customer and delivery information
  2. Insufficient carrier services activated in Shippit > Settings > Carriers.
  • Why am I not receiving tracking updates for the orders I have booked through Shippit?

Check your Shippit Fulfilment Settings in BigCommerce to see if they are enabled. If so, check your Shippit Webhook URL in Shippit. If empty, re-register your Webhook by disabling Fulfilment Settings in BigCommerce, and then re-enabling.

  • Can I link multiple Shippit accounts to one BigCommerce store?
No.
  • Can I live quote an international order in the shopping cart?

Yes!

  • If I modify or delete an order in Shippit, will it update/delete the order in BigCommerce?
No.
  • Why is Shippit saying my BigCommerce store is already connected with a Shippit account?
If a user has access to multiple companies in BigCommerce, due to a conflict of browser sessions, the app may attempt to automatically link your store with a Shippit store that you were previously logged into. If this occurs, please contact us so that the duplicate connection can be removed. Additionally, we recommend that you reconnect via an incognito window.
 

BigCommerce Tip

Shippit can mark an order with an Authority to Leave if “ATL” or “Authority to Leave” is written in the order comments. You can take this one step further by customising the checkout to include an Authority to Leave checkbox.
 
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