A Head Office User has the ability to view shipping analytics for each or all of the stores under a Company.
- The first filter at the upper right portion of the screen lets you choose whether to display data for All Stores (default) or for a specific store only.
- The second filter lets you choose which data date range you want the screen to be populated with.
The Reporting page has sections focused on Volume, Cost, Speed, and Performance. If you'd like to view all survey responses of customers across stores about their delivery experience, you may click on View Customer Satisfaction at the bottom of the page.
While we cannot download the data source of what's displayed from the Reporting page itself, you can:
- Go to the Track tab
- Filter the list based on the date range
- Click on Export CSV to download order data in a spreadsheet
Automatic Daily Report
Shippit can be set to automatically feed a daily report per store of your completed orders from the previous day to a specified Webhook URL.
The report granularity is per order and starts to be generated every night at 1:30am AEST. It sends through the following data points:
To set this up or for any other custom reporting requirement, please get in touch with your sales contact to avail of Professional Services.