A Head Office User has the ability to view shipping analytics for each or all of the stores under a Company.

  • The first filter at the upper right portion of the screen lets you choose whether to display data for All Stores (default) or for a specific store only.

7_Reporting_0.png

  • The second filter lets you choose which data date range you want the screen to be populated with.

7_Reporting_Date_1.png

 The Reporting page has sections focused on Volume, Cost, Speed, and Performance. If you'd like to view all survey responses of customers across stores about their delivery experience, you may click on View Customer Satisfaction at the bottom of the page.

 

Downloading Data

While we cannot download the data source of what's displayed from the Reporting page itself, you can:

  1. Go to the Track tab
  2. Filter the list based on the date range
  3. Click on Export CSV to download order data in a spreadsheet

 

Automatic Daily Report

Shippit can be set to automatically feed a daily report per store of your completed orders from the previous day to a specified Webhook URL.

The report granularity is per order and starts to be generated every night at 1:30am AEST. It sends through the following data points:

order_id store shippit_reference asreceiver_name  recipient_contact_number  recipient_email
carrier manifest_id carrier_job_id retailer_invoice destination_address destination_suburb
destination_postcode  destination_state   destination_country   destination_latitude  destination_longitude special_instructions
atl shipping_price billed_by count length width
depth weight current_state last_update order_placed  despatch_in_progress 
ready_for_pickup in_transit with_driver delivery_attempted awaiting_collection completed
 expected_delivery_date  carrier_quotes rating comment case  

 

To set this up or for any other custom reporting requirement, please get in touch with your sales contact to avail of Professional Services.

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