Singapore Post is a leader in eCommerce logistics as well as providing innovative mail and logistics solutions in Singapore and around the world.
Service Suitability.
Service Type | Domestic NDD | Domestic EDD |
Service Level | Standard | Standard |
Dead Weight Limit | <30kg | |
Cubic Volume Limit | <30kg | |
Max Length | <1.50 m | |
Dangerous Goods | ||
Liquids | No. | |
Food | Yes. | |
Perishable Goods | No. |
How to start shipping with SingPost.
For Shippit stores with saved Pick-up Address in Singapore, you may enable SingPost by going to Shippit > Settings > Carriers and turning ON the toggle switch for SingPost Express.
If you want to use Singapore Post in Shippit using your own account with this courier, please coordinate with your Shippit Sales Contact first and be prepared with the information below:
Account Number
API key for Ezy2Ship (Booking)
Customer ID
Username & Password
(recommended to confirm) Product prefix & range for each service
Tracking API Key
Collection Type preference
Rate Card
Pickup & Collection.
Pickup Expectations.
SingPost can be expected to pick up goods within a day from the time orders are booked for delivery in Shippit.
The cut-off time for same-day pick-up is 4:00 PM SGT from Mondays to Friday and 11:00 AM SGT on Saturdays.
Since this is subject to change without prior notice, it is recommended for merchants to arrange a regular pick-up schedule with their courier drivers.
Cancel or rebook a pickup.
You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.
To rebook a pickup, please contact Shippit support who will reach out to the carrier for you.
You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect and unable to).
Contacting Drivers.
If you need to discuss your collection please contact Shippit support directly.
High volume collections.
Regular or daily pickups can be arranged for customers with high shipping volumes. Speak with your Shippit Account Manager or contact Shippit support directly.
Frequently Asked Questions.
What can't be shipped?
Does SingPost ship alcohol?
No, alcohol is not accepted.
Can I ship heavy or bulky freight?
No, items must remain under 30kg in dead or cubic weight & 1.5m in length.
Is there an option for authority to leave?
Yes, the customer can opt-in to ATL at order creation.
Small satchels or parcels may also be delivered to a local POPstations so your customers can collect the delivery at a convenient time.
Are redeliveries and redirection (new address) possible?
In the event of a missed delivery, SingPost will attempt redelivery up to 2 times.
Redirection to a new address can be requested through Shippit support however is not guaranteed.
Small satchels or parcels may also be delivered to a local POPstations so your customers can collect the delivery at a convenient time.
Packaging Guidelines.
You'll find our recommended packaging guidelines here.
Are there any surcharges?
For a full list of carrier surcharges that may apply, see here.
Is there insurance available?
There is complimentary insurance when booking with SingPost through Shippit however claim limits apply, see below.
You can lodge your claim through Shippit via our Delivery Launcher.
EDD - economy standard delivery = you can claim up to $50
NDD - next day delivery = you can claim up to $150
To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.
How to book a return.
To book a return, head to the Shippit Send tab and enter the customer's address for the pick-up location:
Ensure that your customer is ready to ship out the item for return
Login to your store in Shippit
At the top right portion, click on the Send tab
Under 1. Pick-up Address, click on the hyperlink New Location
Enter the customers address as the Pick-up Location
Type your store address under 2. Enter Delivery Address
Forward the generated label to your customer
How does cash on delivery work?
SingPost supports Cash on Delivery (COD) on orders booked through Shippit for businesses in Singapore. Click here to learn how you can create a COD order.
How do customer notifications work?
With Shippit's parcel tracking, customers will know where the item is and when it will arrive. Powered by Shippit's tracking engine, customers can receive SMS updates and email delivery notifications.
Need help?
Delivery support tickets can be submitted via the Get Help button on the delivery tracking page.
For merchants who ship with SingPost using their own account, your customers will need to reach out to you for delivery support or to SingPost directly.