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Singapore Post is a leader in eCommerce logistics as well as providing innovative mail and logistics solutions in Singapore and around the world.

 

Service Suitability.

Below are the SingPost services you can instantly start shipping with using our discounted delivery rates.

To check suitability for all carriers click here.

 

Service Type Domestic NDD Domestic EDD
Service Level

Standard

Standard
Dead Weight Limit <30kg
Cubic Volume Limit <30kg
Max Length <1.50 m
Dangerous Goods Limited prohibited & dangerous goods by request only.
Liquids  No.
Food Yes.
Perishable Goods No.

 

 

How to start shipping with SingPost.

For Shippit stores with saved Pick-up Address in Singapore, you may enable SingPost by going to Shippit > Settings > Carriers and turning ON the toggle switch for SingPost Express.

If you want to use Singapore Post in Shippit using your pre-negotiated rates with this courier, please coordinate with your Shippit Sales Contact first and be prepared with the information below:

  1. Account Number

  2. API key for Ezy2Ship (Booking)

  3. Customer ID

  4. Username & Password

  5. (recommended to confirm) Product prefix & range for each service

  6. Tracking API Key

  7. Collection Type preference

  8. Rate Card

 

 

Pickup & Collection.

 

Pickup Expectations.

  • SingPost can be expected to pick up goods within a day from the time orders are booked for delivery in Shippit.
  • The cut-off time for same-day pick-up is 4:00 PM SGT from Mondays to Friday and 11:00 AM SGT on Saturdays.
  • Since this is subject to change without prior notice, it is recommended for merchants to arrange a regular pick-up schedule with their courier drivers.

 

Cancel or rebook a pickup.

  • You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.
  • To rebook a pickup, please contact Shippit support who will reach out to the carrier for you.
  • You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect and unable to).

 

Contacting Drivers.

 

High volume collections.

  • Regular or daily pickups can be arranged for customers with high shipping volumes. Speak with your Shippit Account Manager or contact Shippit support directly.

 

 

Frequently Asked Questions.

What can't be shipped?

Prohibited Items.

Singapore Customs Guidelines.

 

Does SingPost ship alcohol?

No, alcohol is not accepted.

 

Can I ship heavy or bulky freight?

No, items must remain under 30kg in dead or cubic weight & 1.5m in length.

 

Is there an option for authority to leave?

  • Yes, the customer can opt-in to ATL at order creation.
  • Small satchels or parcels may also be delivered to a local POPstations so your customers can collect the delivery at a convenient time.

 

Are redeliveries and redirection (new address) possible?

  • In the event of a missed delivery, SingPost will attempt redelivery up to 2 times.
  • Redirection to a new address can be requested through Shippit support however is not guaranteed.
  • Small satchels or parcels may also be delivered to a local POPstations so your customers can collect the delivery at a convenient time.

 

Packaging Guidelines.

You'll find our recommended packaging guidelines here.

 

 

Are there any surcharges?

For a full list of carrier surcharges that may apply, see here.

 

 

Is there insurance available?

There is complimentary insurance when booking with SingPost through Shippit however claim limits apply, see below.

You can lodge your claim through Shippit via our Delivery Launcher.

  • EDD - economy standard delivery = you can claim up to $50
  • NDD - next day delivery = you can claim up to $150

To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.

 

How to book a return.

To book a return, head to the Shippit Send tab and enter the customer's address for the pick-up location:

  • Ensure that your customer is ready to ship out the item for return
  • Login to your store in Shippit
  • At the top right portion, click on the Send tab
  • Under 1. Pick-up Address, click on the hyperlink New Location
  • Enter the customers address as the Pick-up Location
  • Type your store address under 2. Enter Delivery Address
  • Forward the generated label to your customer

 

How does cash on delivery work?

SingPost supports Cash on Delivery (COD) on orders booked through Shippit for businesses in Singapore. Click here to learn how you can create a COD order.

 

 

How do customer notifications work?

With Shippit's parcel tracking, customers will know where the item is and when it will arrive. Powered by Shippit's tracking engine, customers can receive SMS updates and email delivery notifications.

 

 

Need help?

  • For merchants and their customers using SingPost on Shippit's discounted delivery rates, delivery support tickets can be submitted via the Get Help button on the delivery tracking page.
  • For merchants who ship with SingPost using their own pre-negotiated rates, your customers will need to reach out to you for delivery support or to SingPost directly.
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