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Qxpress is a global eCommerce logistics solution provider. On Shippit, Qxpress is available for senders in Singapore and can be booked instantly using Shippit's Discounted Delivery Rates or if you connect your pre-negotiated rates. 

Learn more about Qxpress' available delivery services below. 

SmartShip by Qxpress.net

Service Suitability.

Below are the Qxpress delivery services you can instantly start shipping with using Shippit's Discounted Delivery Rates.

To check suitability for all carriers click here.

 

Service Type

Domestic Quick Delivery

Coming Soon

Domestic Standard Delivery
Service Level

Priority (Same Day)

Coming Soon

Standard
Dead Weight Limit <30kg
Cubic Volume Limit <30kg
Max Length <1.50 m
Pallets No.
Dangerous Goods By request only.
Liquids  No.
Food Yes.
Perishable Goods No.

 

How to start shipping with Qxpress.

You can easily turn on Qxpress within Shippit. When logged in, navigate to your Settings, click on Carriers and switch Qxpress ON.

If you'd like to use Qxpress in Shippit using your own pre-negotiated rates, please reach out to your Shippit Sales Contact first and provide them with your Qxpress Account Number to get configured.

 

What to expect with pick-ups

Pick-up times.

  • 1 business day (Standard)- Cut off time is 1 day before pick up
  • Quick Delivery Services (Priority) - This is based on availability of the time slots below. 
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Cancel or rebook a pickup.

  • You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.
  • To rebook a pickup, please contact Shippit support who will reach out to the carrier for you.
  • You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect and unable to).

Contacting Drivers.

High volume collections.

  • Regular or daily pickups can be arranged for customers with high shipping volumes. Speak with your Shippit Account Manager or contact Shippit support directly.

Redelivery

In the event of unsuccessful delivery:

Standard Delivery:

    • The courier will try to redeliver 3 times without charge within 3 consecutive days after the delivery date. After this, a charge is incurred

Same Day Delivery:

    • If the customer responds within 1 hour the driver may be able to redeliver, if not, goods are returned to the sender.

Frequently Asked Questions.

Can I ship heavy or bulky freight?

No, items must remain under 30kg in deadweight & 1.5m in length.

What's the best way to package my parcels?

You'll find our recommended packaging guidelines here.

Are there any surcharges?

For a full list of carrier surcharges that may apply, see here.

Shipping Dangerous goods?

Qxpress will not transport any type of dangerous goods

Should our account be used to ship dangerous or prohibited goods without prior approval, we may need to suspend or cancel your account.

Is there insurance available?

There is no complimentary insurance when booking with QXpress through Shippit. This means you are not covered in the event of loss or damage.

To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.

How to book a return.

To book a return, head to the Shippit Send tab and enter the customer's address for the pick-up location:

  1. Ensure that your customer is ready to ship out the item for return
  2. Login to your store in Shippit
  3. At the top right portion, click on the Send tab
  4. Under 1. Pick-up Address, click on the hyperlink New Location
  5. Enter the customers address as the Pick-up Location
  6. Type your store address under 2. Enter Delivery Address
  7. Forward the generated label to your customer

How does cash on delivery work?

Qxpress does not currently support Cash on Delivery (COD).

How do customer notifications work?

With Shippit's parcel tracking, customers will know where the item is and when it will arrive. Powered by Shippit's tracking engine, customers can receive SMS updates and email delivery notifications.

 

Need help?

  • For merchants and their customers using Qxpress on Shippit's discounted delivery rates, delivery support tickets can be submitted via the Get Help button on the delivery tracking page.
  • For merchants who ship with QXpress using their own pre-negotiated rates, your customers will need to reach out to you for delivery support or to QXpress directly.
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