Use your own fleet for on-demand delivery

What is Own Fleet for on-demand delivery?

Own Fleet for on-demand delivery lets you surface your own fleet as a carrier in Shippit, so you can quote, book, track, and manage your own-fleet deliveries alongside your third-party carriers.

Own Fleet for on-demand delivery is set up as a BYO carrier called Own Fleet Ondemand — see the Understanding carrier integrations article for more on how BYO carriers work.

What Own Fleet for on-demand delivery covers

Own Fleet for on-demand delivery maps to Shippit's on-demand service level, for domestic Australian shipments. This means:

• Same-day delivery, or

• Delivery within 3 hours of pick-up

It doesn't cover standard or express deliveries, or international shipments. For 3-5 day deliveries with your own fleet, see Use your own fleet for standard delivery.

What you can ship

Own Fleet for on-demand delivery supports cartons, satchels, and pallets. Each booking is treated as a single shipment, but can include multiple articles — individual items within the shipment, each with its own label.

Parcel types supported:

• Carton (default)

• Satchel

• Pallet

Dangerous goods are accepted, as long as they're correctly declared and carry a dangerous goods code. For how to package and declare your goods safely, see the Recommended packaging guidelines article.

Costs and insurance

Own Fleet for on-demand delivery doesn't include complimentary insurance. If you want cover for loss or damage, you can enable Shippit Transit Protection — see the About Transit Protection article for more information.

Getting set up

Before you start

Before Own Fleet quotes can be generated for your orders, a few things need to be set up in your NowGo account. Here's what's needed, and where to set each one up:

• An active NowGo account for your business — if you don't have one yet, contact your Customer Success Manager directly.

• A NowGo channel covering your pickup area — see What are channels?

• At least one active driver configured for your channel — see Add and edit driver accounts

• Recurring Shift Rules (RSR), so the system knows when your drivers are available — see Recurring shift rules

Connect NowGo to your Shippit account

The connection between your NowGo account and Shippit is set up by the Shippit configuration team. To get started, you need to provide your NowGo credentials so the team can connect your account.

Email the Shippit configuration team with these details from your NowGo account (found in your NowGo settings):

• NowGo username and password

• NowGo account ID

• NowGo API token

Our team reviews your details and configures your account, usually within 1-3 business days. Once your account is connected, the team runs a test quote to confirm that NowGo can service your orders.

Turn on Own Fleet Ondemand as a carrier in Shippit

Once the configuration team has connected your account, you can turn Own Fleet Ondemand (the carrier name for Own Fleet for on-demand delivery) on in your carrier settings.

1. Log in to your Shippit account.

2. Open the drop-down menu in the top right of your screen, and click Settings.

3. Click Carriers to go to the carrier settings for your store.

4. Under Ondemand service level, find Own Fleet Ondemand, and toggle the switch on.

For more information about managing your carrier mix, see the Carrier allocation article.

Labels and tracking

Labels

Own Fleet labels are generated by Shippit. Each label is an A6 PDF that includes:

• Your merchant logo

• Consignment details

• A Deliver to block

• An Authority to leave banner, if you've set Authority to Leave when booking the order

• A barcode and QR code for the article label number

For more information about printing your labels, see the Understanding shipping labels article.

Tracking and proof of delivery

As your driver progresses through the delivery, status updates – including proof of delivery – flow back into Shippit automatically, so you can see when a job is with the driver and when it's completed. Learn more about how to track a delivery.

Cancelling and reassigning orders

If you need to cancel an order, or reassign an order to a different driver or shift, you can do this in your NowGo dashboard.

Troubleshooting

This section contains information about some common issues you might encounter with Own Fleet for on-demand delivery. If you can't find an answer to your question here, contact Shippit support for assistance.

I can't see Own Fleet Ondemand as a carrier option. Own Fleet Ondemand is enabled by the Shippit team for your account, and isn't a self-serve setting. If it doesn't appear in your carrier options, contact Shippit to have it enabled.

My order shows as not serviceable. Own Fleet for on-demand delivery only quotes when your fleet can service the pickup and delivery. If a delivery can't be serviced, you won't get a live quote for it. Check the pickup and delivery details, and try an alternative carrier if your fleet can't cover the route.

My pickup address is outside Australia. Own Fleet for on-demand delivery only supports pickups within Australia. If your pickup is outside Australia, you need to use a different carrier for that order.

I can't cancel a booking with Own Fleet for on-demand delivery. Orders booked with Own Fleet for on-demand delivery can’t be cancelled directly in Shippit. To cancel a booked job, you'll need to do so in your NowGo dashboard.

My reference or invoice details aren't appearing. This feature is enabled per merchant - contact Shippit if you'd like it turned on.