Date: when the return request was submitted

Reference: the Shopify or Magento 2 order number, linked to the Shippit track page

Customer name: the same name used at the time of purchasing the product

Age: Number of calendar days between when the order was originally made and when the return was requested

Items returned: Items selected to be returned when making the request. Each product is numbered so the reason can be mapped to it (see below)

Reason: The reason and condition selected by the customer when making the request

Resolution;