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Low volume at a particular pickup location
Low volume at a particular pickup location
Updated over a week ago

If you're experiencing parcel pickup issues at a particular location, it might be due to low volume for collection and/or utilising multiple carriers for pickups.

Here's how you can address this issue effectively.

Before contacting us, please consider the following reasons you may be experiencing issues:

  • The order has been collected and is not awaiting pickup

  • The order is click & collect

  • The packaging did not meet your carrier's requirements

Consolidate Freight with One Carrier:

Consolidating your freight with one carrier can help streamline your pickup process and improve pickup percentages. By centralising your shipments with a single carrier, you can ensure consistency and reliability in your pickups.

The more volume you have for collection with a carrier the better!

Exploring Alternative Carrier Options:

You can explore alternative carrier options by utilising the Shipping Optimiser a free tool that is accessible to all stores and can be used to provide insights and recommendations to your multi-carrier mix so that you can achieve optimal delivery outcomes.

For more information on Shipping Optimiser, please click here.

If you're considering alternative Carrier options, our team can provide recommendations based on your specific requirements and preferences.

We'll work with you to identify carriers that offer the services and features you need to optimise your pickup process. You can get in contact with us a few different ways, for urgent requests please log into Shippit and chat with us, or give us a call. For non-urgent requests send us an email at [email protected].

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