At Shippit, we understand the importance of accurate and timely tracking information for your shipments. Tracking and managing your shipments can sometimes present challenges, from delayed statuses to unrecorded pickups. If you're experiencing incorrect or delayed scanning issues with your orders, we're here to help you resolve them quickly and efficiently.
Before contacting us, check to see if any of these things apply:
The order has been collected and is not awaiting pickup
The order is click and collect
The packaging did not meet your carrier's requirements
Pickup status shows as pickup failed
You missed the pickup, or the pickup wasn't recorded
Provide consignment numbers:
When reaching out to our Support team, it's essential to include the consignment numbers of the orders experiencing incorrect or delayed scanning. This information helps us identify and investigate the specific shipments that require attention.
Additionally, maintaining proper documentation such as proof of collection or receipts can expedite investigations and ensure quicker resolution of your issues.
Contacting support:
If you encounter incorrect or delayed scanning problems with your shipments, please reach out to our support team for assistance. You can get in contact with us a few different ways, for urgent requests please log into Shippit and chat with us, or give us a call. For non-urgent requests send us an email at [email protected].