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Experiencing incorrect or delayed scanning Issues
Experiencing incorrect or delayed scanning Issues
Updated over a week ago

At Shippit, we understand the importance of accurate and timely tracking information for your shipments. If you're experiencing incorrect or delayed scanning issues with your orders, we're here to help you resolve them quickly and efficiently.

Before contacting us, please consider the following reasons you may be experiencing issues:

  • The order has been collected and is not awaiting pickup

  • The order is click & collect

  • The packaging did not meet your carrier's requirements

Provide Consignment Numbers:

When reaching out to our Support team, it's essential to include the consignment numbers of the orders experiencing incorrect or delayed scanning. This information helps us identify and investigate the specific shipments that require attention.

Contacting Support:

If you encounter incorrect or delayed scanning problems with your shipments, please reach out to our support team for assistance. You can get in contact with us a few different ways, for urgent requests please log into Shippit and chat with us, or give us a call. For non-urgent requests send us an email at [email protected].

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