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Returning packages
Information about returning packages
14 articles
I've received a parcel and need to return it
Information about sending a parcel back to a retailer
How to create and ship a return
My customers need to return a parcel
Information about enabling your customers to make returns
How do I track the status of incoming returns
When does the return window start
What emails will my customers automatically receive from Shippit
Can my customer request a pick up time when booking a courier
Can my customer change the pick up address if they opt for courier pick up
Letting customers know about the returns portal
How many shipping labels can my customer download from the returns portal
What happens when a customer submits the same request twice
Can my customer request a return for an order that has been partially fulfilled
Australia Post eParcel product code requirements
Can the customer pay for the return shipping cost
Returns FAQs
Configure Your Returns Portal