You can use the Shippit returns portal to coordinate returns without hassle. The self-serve, automated returns portal makes it easy for your customers to initiate a return, empowering them to shop with confidence. Your returns portal can be customised to meet your branding needs, ensuring a seamless connection to your customer experience.
⚠️ Important: You can activate the returns portal immediately, if you are using a Shopify or Magento integration. If you are not using one of these integrations, get in touch with your Shippit account manager, or contact Shippit support to get started.
This article discusses setting up the returns portal in your Shippit account. For more information about configuring your returns portal, see the configuring the returns portal article. For more information about how the returns process works when you have the returns portal running, see the returns process article. If you want to create your own custom returns portal, see the returns section on the Shippit Developer centre.
Enable the returns portal
If you use a Shopify or Magento integration, you can activate and set up the returns portal directly from your Shippit account.
💡NOTE: If you are on a Shippit Lite plan, you need to upgrade to access the Returns Portal. You can upgrade your plan within the Shippit app when you set up your Returns Portal.
Enabling the returns portal
Log in to your Shippit store.
Open the drop down menu in the top right of your screen, and click Settings.
In the Add-ons section, navigate to the Returns portal and click Enable returns portal.
In the dialog, customise your Returns Portal with this information:
Create your returns portal URL: your URL should be easily recognisable for your customer and include your brand name.
Return reasons: add your accepted returns reasons such as damaged, change of mind, wrong item, or faulty.
Return conditions: provide your return conditions, such as used or unused.
Your website return policy URL: provide a URL that links to your return policy.
Your support contact email: provide an email address for customers to get in touch with your support team.
Your support contact number: provide a phone number for customers to get in touch with your support team.
Return address: specify your return address. Your items must be returned to your primary pick-up address, and you can't add more than one address.
Optional: You can also display a default store name instead of the return address on the portal.
When you are happy with your settings, click Confirm to save your changes and launch your returns portal.
⚠️ Important: You are charged a flat fee per return request, invoiced monthly. The fee amount depends on your Shippit subscription plan.
For more information about configuring your returns portal, see the configuring the returns portal article. For more information about how the returns process works when you have the returns portal running, see the returns process article.