Setting up the returns portal

Get your customer returns portal set up so your customers can quickly easily organise and return orders to you.

Updated over a week ago

If you use Shopify or Magento2, you can coordinate returns without the hassle. Our self-serve, automated returns portal makes it easy for your customers to initiate a return, empowering them to shop with confidence. Your Returns Portal can even be customised to meet your branding needs, in order to slot-in seamlessly as a part of your broader customer experience.

Getting started is quick and easy. You can activate and set up the returns portal directly from the Shippit app.

Enable the returns portal

Before you set up the Returns Portal make sure you have your Shopify or Magento2 store integrated with Shippit. For more information on how to get started with these integrations see:

We also recommend that you have a returns policy or a list of returns reasons that you will accept.

Enabling the returns portal

💡NOTE: If you are on a Shippit Lite plan, you need to upgrade to access the Returns Portal. You can upgrade your plan within the Shippit app when you set up your Returns Portal.

  1. Log in to your Shippit store.

  2. Open the drop down menu in the top right of your screen, and click Settings.

  3. In the Add-ons section, navigate to the Returns portal and click Enable returns portal.

  4. In the dialog, customise your Returns Portal with this information:

    • Customise your Returns Portal URL: Your URL should be easily recognisable for your customer and include your brand name.

    • Add your accepted returns reasons such as damaged, change of mind, wrong item, or faulty.

    • Provide your returns conditions, such as used or unused.

    • Specify your return address and contact details. Your items must be returned to your primary pick-up address, and you can't add more than one address.

    • You can also display a default store name instead of the return address on the portal.

  5. When you are happy with your settings, click Confirm to save your changes and launch your returns portal.


Want to know more about working with your returns portal? Check out the configuring your returns portal article.

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