Information about enabling your customers to make returns
13 articles
Configure the returns portalConfigure your returns portal so that your customers can quickly and easily organise and return orders to you
Returns approval processHow the returns process works, through the returns portal.
When does the return window start
What emails will my customers automatically receive from Shippit
Letting customers know about the returns portal
What happens when a customer submits the same request twice
Can my customer request a return for an order that has been partially fulfilled
Australia Post eParcel product code requirements
Can the customer pay for the return shipping cost
What are the possible track statuses displayed in the ‘Processing’ tab
What manual actions are available in the ‘Processing’ tab
What information appears in the ‘Completed’ tab
Returns FAQs