🚫 This article is obsolete.
Visit the Set up carriers for returns article for up to date information.
To offer customers the option to return an item to post office or post box, you must connect your Australia Post account and have one of the following product codes:
PR – eParcel Post Returns
PR1 – eParcel Post Returns Zonal
PR2 – eParcel Post Returns Zonal CHA
XPR – Express eParcel Post Returns
XPR1 – Express eParcel Post Returns Zonal
XPR2 – Express eParcel Post Returns Zonal CHA
You can check this by going to Settings > Carriers > AusPost Standard Post account settings and seeing if eParcel returns is listed as a shipping option.