Shippit works seamlessly with Shopify to synchronise orders. This article explains how to set up your Shopify integration, configure it for your unique workflow, and get the most out of Shopify and Shippit.

To get started with Shopify, you need to log in to your Shippit account, and set up the integration.

When you have your Shopify integration set up, you can configure it to suit your requirements. For most settings, you need to make changes in both Shippit and Shopify.

With live quotes enabled, your customers get real-time shipping rates and options during checkout, based on the total order weight and their delivery address.

You can use live quoting for any service type you currently have enabled in your Shippit account, including international shipping.

To make live quoting as accurate as possible, make sure that the dead weight of the product in defined as equal to or greater than the volumetric weight. If you have products where the dead weight is less than the volumetric weight, set the dead weight to be equal to the volumetric weight to avoid problems.

An example of live quoting at checkout:

For standard and express orders, you can show your customers the estimated transit time during checkout.

You can configure how you want Shopify orders to synchronise with your Shippit account.

The available options are:

You can see which orders have been synchronised. In your Shippit account, navigate to Sync history in the Shopify integration settings. You can filter the data on this page using the order reference number, Shippit tracking number, status of the order, date, and service level.

Click individual orders to get more granular information related to that order.

If an order shows Skipped or Failed as its status, you can hover over the order to find more information. If you change information about the order in Shopify, you can re-synchronise the order in Shippit by clicking Sync in the Controls column.

Whether or not you enable automatic synchronisation from Shopify to Shippit, you can also manually import orders if you need to. You can do this from either your Shopify or your Shippit account.

You can see imported orders in your Shippit account in the New Orders screen.

You can also use this method to resynchronise orders to Shippit if you have changed them after they have been synchronised.

You can configure shipping options in Shippit so that they more accurately match your Shopify settings. These settings allow you to select which Shopify shipping method matches a specific service or class in Shippit. This is especially useful if you are using your own custom shipping options, and do not use live quoting.

If you offer free shipping, you can manage your shipping costs by identifying the specific service or service class that you would like the order to be transacted through.

If you are shipping internationally, you can display DDP (delivery duty paid) quotes at checkout for your customers.

This is an example of Shopify checkout with DDP live quoting enabled:

When your order arrives into your Shippit account from Shopify, Shippit uses the weight provided by Shopify to determine which packaging to allocate, and to retrieve quotes from a carrier. When the carrier picks up your order, they calculate how much the charged weight is, which is the greater of the dead weight and volumetric weight. In most cases, you need to make sure that you are including the volumetric weight in Shopify, so that Shippit can make an accurate package allocation.

For more information about calculating the charged weight, see the Understanding misdeclarations article.

You can offer your customers the ability to pick up their order from your physical location.

You can use scheduled deliveries to allow your customers to select a date and time that they have their order delivered. On demand deliveries are offered by Uber.

Before you begin, make sure you have enabled Uber as a carrier in Shippit. You can use Uber as a Shippit carrier with your own Uber account, or you can take advantage of Shippit's pre-negotiated Uber rates.

You can also offer scheduled deliveries if you use a warehouse or order management system with your Shopify store. Contact [email protected] if you need help getting set up.

You can configure how you want Shopify orders to synchronise their fulfilment status with your Shippit account.

The available options are:

If you have multiple Shopify store locations, you can fulfil orders from multiple locations, or choose a single location to fulfil orders from. You can map your Shopify stores to your Shippit accounts in different ways, to best reflect the way you process and fulfil orders.

Use this option if you have multiple Shopify locations, but want to fulfil orders from just one specific location, and have that handled in one Shippit store.

Use this option if you have multiple Shopify locations, but fulfil orders from a single location. This option streamlines your fulfilment process, and prevents orders that contain more than one product from being split up into multiple orders.

If you want to ship orders to other businesses, you can enable the B2B setting in Shopify, and sync those orders to Shippit for fulfilment.

Previously, if orders did not contain a receiver's first and last name, they would not automatically synchronise to Shippit. If you want this to continue, leave this setting turned off.

Shopify allows you to turn on the ability for your customers to enter special order notes at checkout. If you are collecting this information in your Shopify checkout, you can have the order notes flow through to Shippit, so that they can be printed on the shipping labels.

Your customers can use this field to communicate special delivery requests, or request additional services, such as gift wrapping. The notes can help you understand your customers' unique requirements and preferences, helping you provide a smoother delivery process.

Some example shipping labels, including order notes

Before you begin, you need to enable this service in your Shopify account. For instructions how to do this, see these Shopify instructions.

If you need to remove the connection between your Shopify and Shippit accounts, you can delete the integration from Shippit. You might need to do this if you want to set up a new Shopify store, or change to a different e-commerce integration.

If you are not sure if you need to do this, contact [email protected] and we can help you out.

This section contains information about some common issues you might encounter with your Shopify integration. If you can't find an answer to your question here, get in touch with us using the chat in your Shippit account, or reach out to Shippit support.

Show estimated time of arrival (ETA) at checkout

There is currently no way of being able to show estimated time of arrival on the checkout page.

Changes in Shippit aren't showing in Shopify

Unfortunately, the Shopify integration ensures information flows from Shopify to Shippit, but not back the other way. If you need to make changes to an order, adjust it in Shopify, then resynchronise the order. In your Shopify account, go to the order and click Send to Shippit to resynchronise the order.

Tracking updates are not coming through

You should receive tracking updates for orders booked through Shippit. If you aren't receiving them, check your Shippit Fulfilment settings in Shopify to make sure that they are enabled. If they are enabled, check your webhook URL in Integration settings in Shippit. If the webhook URL field is empty, you can re-register the webhook by disabling Shippit Fulfilment settings in Shopify, and then re-enabling.

My orders aren't syncing to Shippit

This can happen for a few different reasons. Before you contact [email protected], check that the content and format of the customer and delivery information is correct, and that you have the right carrier services activated in Carrier settings in Shippit.

Orders are tagged as fulfilled before they've been booked

This can happen if your Shopify store is set to automatically fulfil orders. Shippit updates the fulfillment status in Shopify when an order is booked, so you do not need Shopify to update the fulfilment status.

To fix this, in your Shopify account, go to Settings → Checkout → Order Processing → After an order has been paid and select either Automatically fulfil only the gift cards of the order or Do not automatically fulfill any of the order's line items. This allows Shippit to update the fulfillment status instead.
​
​Shippit says that Shopify is already connected with a Shippit account

If your user has access to multiple companies in Shopify, you can sometimes be shown as logged in to a Shippit store because you haven't complete finished a previous browser session. To resolve this problem, try reconnecting using your browser in incognito mode. If the issue persists, contact [email protected] and we can remove the duplicate connection for you.

Orders from The Iconic and eBay are not syncing automatically

Unfortunately, orders from external shopping carts like The Iconic or eBay don't auto-sync with Shippit. This is because the payment trigger occurs outside of Shopify, which means that Shippit is never notified that an order is paid.

To work around the problem, you can synchronise orders based on when they are created instead. In Shippit, go to Auto-Sync Orders in the Shopify integration settings, and change the auto-sync event trigger to An order is created. This means that all orders created in Shopify are sent to Shippit when they are created, which could include orders that are fraudulent, suspect, or pending payment. When orders are synced as soon as they are created, you need to manually verify orders in Shippit before booking a carrier pickup.