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Get to know DHL Express

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DHL Express is a multinational logistics company, headquartered in Germany, that provides courier, package delivery, express mail, and freight forwarding services worldwide. Founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn, the company operates under the umbrella of Deutsche Post DHL Express Group, the world's largest postal and logistics company.

DHL Express serves businesses and individuals in over 220 countries and territories, offering a range of solutions from same-day deliveries to complex global supply chain management.

Shippit currently offer BYO integrations with both DHL Express & DHL E-Commerce.

This page will provide information on the DHL Express services available through Shippit from Australia.

Benefits of using DHL Express

  • Well reknowned logistics provider

  • Great serviceability worldwide

  • Domestic and international services

  • Multiple delivery choices


Services available

Shippit partner account:

  • Not currently available

BYO account:

From Australia

  • DHL Express → From Australia / To Australia = DHL standard domestic

  • DHL Express → From Australia / To Worldwide = DHL standard international

  • DHL ECommerce → From Australia / To Worldwide = DHL ECommerce standard international (refer to DHL E-Commerce)

From New Zealand

  • DHL Express → From New Zealand / To New Zealand = DHL standard domestic (refer to DHL Express NZ)


Serviceability

DHL provide great Australia wide coverage and also service over 220 countries and territories worldwide. This includes most major countries in Europe, Asia Pacific, the Americas, and the Middle East and Africa.

Transit time vary however are typically 1 to 2 business days worldwide.

Some countries not serviced by DHL Express are listed below. For an extensive list of serviced locations please refer to the DHL website.

DHL Express does not serve the following countries:

  • Ascension

  • Bovet Island

  • Indian Ocean Territory

  • French Southern Territories

  • Heard & Mcdonald Islands

  • Pitcairn

  • Saint Pierre & Miquelon

  • Tajikistan

  • Tristan Da Cunha

  • US Minor Outlying Islands (Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island)

  • Western Sahara


Compatibility

Refer to our Carrier Services for full compatibility, limitations, and restrictions.

For a full list of restrictions in the carrier network, see DHL Restricted Commodities.

DHL Express domestic standard

DHL Express international standard

Max dead weight

70kg

70kg

Max cubic weight

0.28 m3

0.28 m3

Max length

1.2m

or 120 x 80 x 80cm

1.2m

or 120 x 80 x 80cm

DHL Express services are suitable for:

  • Small consumer goods under 70kg

  • Goods under 1.2m in length

  • Light weight e-commerce goods

  • Ideal for clothing & apparel, footwear, and small homewares

  • Alcohol with prior approval

  • Dangerous goods with prior approval

  • Medicinal and pharmaceuticals including scheduled medication with prior approval

DHL Express services are not suitable for:

  • Goods over 70kg in weight and 1.2m in length

  • Bulky and palletised freight


Prohibited, restricted, and dangerous goods

Below is a current list of prohibited & restricted goods not accepted in the DHL Express network however this is subject to change.

For the most up-to-date information please always refer to DHL Express - Restricted Commodities

Prohibited goods

  • Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, insects or birds)

  • Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains, or animal-by-products or derived products not intended for human consumption, prohibited for movement by the CITES Convention or local law

  • Human remains or ashes in any form

  • Bullion (of any precious metal)

  • Cash (current legal tender as bank notes, currency notes, coins)

  • Loose precious and semi-precious stones (cut or uncut, polished or unpolished)

  • Complete firearms, ammunition, explosives, explosive devices, including inert explosives or test pieces, air guns, replica or imitation firearms or ammunition

  • llegal goods, such as illicit drugs, included but not limited to narcotics stimulants, depressants or hallucinogens. Cannabis or its derivatives

  • Counterfeit goods in breach of intellectual property rights (IPR)

U.S. prohibited goods

The following commodities are not acceptable for transport by DHL Express under any circumstances:

  • Animals

  • Antiques (breakable and/or fragile)

  • Asbestos

  • Bullion

  • Currency

  • Firearms, parts thereof and ammunition

  • Furs

  • Hazardous and combustible materials (as defined in IATA Regulations)

  • Human remains, including ashes

  • Jewelry, precious metals and stones

  • Narcotics (illegal)

  • Property, the carriage of which is prohibited by any law, regulation and statute of any federal, state or local government of country to or through which the shipment may be carried

Restricted goods

All restricted goods must be pre-approved by the carrier prior to shipping.

Dangerous goods

All dangerous goods must be approved by the carrier prior to shipping. Please speak with the carrier directly to confirm what is allowed to be shipped on your account.

A 'dangerous goods flag', 'class code', 'UN code' and 'description' will be applied to consignment where possible.

Refer to these applicable guides for more extensive information:


Duties and taxes

⚠️ IMPORTANT: Duties and taxes can vary from region to region, and depending on your own logistics configuration. Always check the full terms of carriage with your carrier, and the customs requirements for the country you are shipping to before you ship.

DHL Express offer the below duty & tax payment options:

  • DDP (Delivered Duty Paid) / DTP (Duties & Taxes Paid): The shipper or account holder pays all customs duties and taxes upfront, ensuring faster delivery to the recipient.

  • DDU (Delivered Duty Unpaid): The receiver is responsible for paying duties and taxes upon delivery.

Please refer to the below links for more information:


Packaging guidelines

Items should be wrapped in a way that will ensure safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

Please refer to DHL's packaging guidelines.

You can also refer to Shippit's Recommended Packaging Guidelines for more information.


Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier Surcharge Article.


Insurance

Complimentary insurance will be included if you have this active in your own BYO account.

Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.


Pickup and delivery

You will need to contact DHL Express directly for all BYO collection and delivery support.

You can contact DHL Express via phone or online via email, chat and Whatsapp.

Phone: 13 14 06 (local) or 001161737245705 (international)

Customer Service Opening Hours (AEST)
Monday – Friday: 6:00am - 8:00pm

Saturday & Public Holidays: 7:00am - 4:00pm

Sunday: 7:00am - 3:00pm


Activation

Setting up a BYO account

To set up your BYO integration, contact our Configuration Team with your account details. You will need to have all of your carrier account credentials ready.

Our team review your details and usually get back to you in 1-3 business days however BYO account activation can take 1-2 weeks to complete.

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