Skip to main content
Get to know DHL
Updated over a week ago

DHL is the global leader in the logistics industry, specialising in domestic and international shipping for small to medium sized freight.

Shippit’s integration currently offers BYO connectivity to several of their services including DHL, and DHL e-commerce.


Services available

  • DHL Express Domestic

  • DHL Express International

  • DHL Ecommerce

Supported account types

Shippit supports these DHL product codes:

  • Domestic Express - DOM

  • Express Worldwide (Non-Document) - DOX

  • Express Worldwide (Document) - WPX


Compatibility

See the carrier overview matrix for full compatibility, limitations, and restrictions.

Suitable for:

  • Apparel, clothing, and footwear

  • Small consumer goods

  • Small homewares

  • Limited dangerous goods. Check which dangerous are accepted in the network with our Dangerous Goods Matrix.

Not suitable for:

  • Furniture

  • Food and beverages

  • Alcohol

  • Heavy bulky freight or pallets

  • Consolidated freight (palletised)


Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods, or special goods. For more information, see the surcharge matrix.


Insurance

Complimentary loss or damage insurance is not included when booking with DHL through Shippit unless you have it included in your own BYO account. Alternatively you can enable Shippit Transit Protection to cover your orders for loss and damage.


Freight Profile

Freight type:

Best fit for

Not suitable for

  • Express domestic & international deliveries

  • Smaller sized consumer goods

  • Goods under 70 kg & 1.05 metres

  • Limited dangerous goods class 9

  • Bulky freight (long, oversized, unpackaged freight or furniture flatpacks)

  • Palletised freight

  • Perishable or live goods

  • Liquids and alcoholic beverages

Customer type:

Best fit for

Not suitable for

  • Parcels and documents

  • Fashion and Apparel

  • Variety stores

  • Health and Beauty (no DG)

  • Arts and entertainment

  • Toys, games, books and gifts

  • Computers and electronics

  • Pet food and supplies

  • Foods and beverages

  • Office products and equipment

  • Professional and educational supplies

  • Sports & fitness equipment

  • Automotive, aviation, mechanical

  • Industrial & agricultural

  • Furniture & heavy homewares


Terms of carriage and prohibited goods


Activation

We currently only offer a BYO account configuration with DHL through Shippit, using your own BYO carrier account. To set up your integration, email the Shippit configuration team with these details:

  • Shippit Store Name - The name of your merchant account

  • Account Number - Unique account number provided by DHL

  • Product Codes/Service Codes (see below supported account types)

  • DHL Account Manager Details (if any) - Name, email and contact number

Our team review your details, and usually get back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.

Remember, you'll need approval from the carrier before shipping any dangerous goods, alcohol, fragile, or restricted items. Ensure you have this approval before contacting our team to configure your BYO account.

Important note for BYO account holders when shipping special or dangerous goods:

  • BYO accounts must be pre-approved by the carrier prior to shipping for all alcohol or dangerous goods

  • A dangerous goods flag must be configured and indicated in the API when booking through Shippit

  • Dangerous goods surcharges that apply will be charged directly by the carrier

  • All fragile, liquid, alcohol, or dangerous goods shipments must comply with packaging guidelines and dangerous goods compliance.

Did this answer your question?