Delivery orders created in or synced into Shippit will have different statuses on their journey towards delivery.

Here's a reference to the most popular order delivery status:

STEP

POSSIBLE

VALUES

API

ATTRIBUTE

WEB UI

TERMINOLOGY

WEB UI

TAB

DEFINITION
0   processing Processing Any the order is being moved from one tab to the next; this status can be an indicator that the order is stuck in between the two tabs
1   order_placed Order Placed New Orders the order is created in the Shippit New Orders tab; packaging size and courier assignment is yet to be confirmed
2   despatch_in_progress Packing Order Ready to Ship the order is in the Shippit Ready to Ship tab; packaging size and courier assignment is already confirmed
3 a ready_for_pickup Booked for Delivery Track the order is on the Shippit Track tab; order details are sent to the selected courier for pickup and the merchant is already charged for booking
  b pickup_failed Pickup Failed Track the order status for futile pickup or no-goods-to-go (NGTG); this means the courier driver went to pick up the package from the merchant but it is not ready yet
  c invalidated Not applicable   only for priority/same-day delivery orders; an order that was booked but cannot be picked-up because of driver inavailability
  d cancelled Cancelled Track an order that was previously booked but has not been picked-up was cancelled from the Track tab
4 a in_transit In Transit Track the order is already collected by the courier driver from the merchant; this can mean (a) the order is on its way to the depot or (b) is currently travelling in between depots
    untrackable Untrackable Track the order was placed only to generate a plain label so no tracking events can be recorded; applicable for click-and-collect orders
5 a with_customs With customs Track /  Tracking page only for international orders; an order that has arrived at the destination country but is yet to cleared by customs
  b customs_awaiting_paym

Customs awaiting payment

  only for international orders; an order that has arrived at the destination country but requires duties and taxes to be paid by recipient
  c customs_failed Customs failed Tracking page / Track  only for international orders; an order that has arrived at the destination country but was not cleared by customs
  d customs_on_hold Customs on Hold  Held by customs    only for international orders; an order that has arrived at the destination country but is undergoing review by customs for any sort of reason not stated to Shippit by courier
6 a with_driver With Driver Track the order is onboard for delivery to the customer; this means it's delivery day and the item is already on the courier driver's van
  b delivery_attempted Delivery Attempted Track the courier driver attempted to deliver to the recipient address but no one is present to receive the order; a card is left at the delivery address so the recipient can arrange a redelivery.
  c delivery_failed Delivery failed Track the courier driver attempted to deliver to the recipient address but the recipient no longer resides/works in the destination
  d insufficient_address Insufficient Address Track the courier driver cannot locate the destination based on the indicated order delivery address; this could mean the address is incorrect or insufficient; the merchant can validate the address in Google Maps and supply the correct/complete address
  e1 awaiting_collection Awaiting Collection Track the courier driver delivered the item to a collection point for the customer to collect; this means that redelivery can no longer be arranged
7 a completed Completed Track the package is successfully delivered
  b partially_completed Check in staging - no live examples Track a component of a multi-parcel order is delivered but other parcels within the same order are not yet delivered
  c parcel_completed Check in staging - no live examples Track delivery of a multi-parcel order is completed
  d lost Lost Track the package is lost; if the order is covered by Shippit Transit Cover, a claim may be submitted
  e damaged

Damaged

Track the package is damaged; if the order is covered by Shippit Transit Cover, a claim may be submitted
  f returned_to_sender Returned to Sender Track the package was returned back to the merchant; this is possibly due to customer refusal to accept, customer failure to pick up from the designated collection point, redelivery attempts exceeded, incorrect address, or damaged package.
8 a return_requested Return Requested Track the merchant booked a return of the order from the customer; this means the return label is now created
  b awaiting_drop_off   Awaiting drop off Track /  only for users of the Shippit Returns portal; a customer chooses to drop off at the courier office instead of booking the delivery for pick-up from his/her address
  c return_booked No live examples, check staging   only for users of the Shippit Returns portal; a customer books the delivery for pick-up from his/her address instead of choosing to drop off at the courier office
  d return_booking_failed     only for users of the Shippit Returns portal; a customer who booked the delivery for pick-up from his/her address but is unable to ship out the item
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