Get to know GoPeople

GoPeople is an Australian technology-based courier service that provides fast and flexible delivery solutions for businesses through a network of crowd-sourced drivers. They specialise in same-day and on-demand services, offering real-time GPS tracking for senders and recipients to monitor their deliveries.

Services available

• GoPeople Standard = Shippit on demand service level

Compatibility

See the carrier overview matrix for full compatibility, limitations, and restrictions.

GoPeople is suitable for:

• Small consumer goods

• Satchels and carton freight

• Non perishable goods

• Non-bulky goods

• Fashion and apparel

Not suitable for:

• Dangerous goods

• Alcohol

• Bulky goods

• Fragile freight

• Palletised freight

• Perishable goods

• Large sports and fitness equipment

• Automotive, aviation, mechanical goods

• Industrial and agricultural goods

• Medicinal goods

Surcharges

Charges that can be identified at the time of booking are included in the API quote at the time of booking however additional surcharges may apply for undeclared goods or special goods. For more information, see the Carrier surcharges article.

Insurance

Complimentary loss or damage insurance is not included when booking with GoPeople through Shippit unless you have it included in your own BYO account. Alternatively, you can enable Shippit Transit Protection to cover your orders for loss and damage.

Serviceability

GoPeople has six delivery depots on Australia's east coast, and collect orders from Sydney, Melbourne, and Brisbane.

GoPeople delivers next day within the same capital, to same state regional hubs and next state capitals. Other lanes require an additional day or two.

Freight profile

Freight profile for GoPeople:

• Satchels and cartons

• Non-perishable food

• Liquids

• Electrical goods

Do not use GoPeople for:

• Pallets

• Dangerous goods

Restricted and dangerous goods

Items that are restricted include:

• Live items

• Perishables

• Temperature-sensitive items

• Financial items or currency

• Restricted animal products

• Items requiring an adult signature

• Offensive items

• Regulated or prohibited items

• Controlled substances

• Alcohol and dangerous goods as defined by the Transportation of Dangerous Goods Regulations.

• Items requiring special handling care that may cause injury to drivers or damage to other items and equipment.

You can't ship dangerous goods with GoPeople.

Packaging guidelines

Wrap your items in a way that ensures safety for the delivery person and the customer. It is your responsibility to package items correctly. Packaging should comply with Australian consumer and transport laws.

GoPeople requires that all labels are placed on the same side of the package. Labels should be placed on the side with the largest surface area, and not over a corner or a seam.

For more information about packaging, see the Shippit recommended packaging guidelines.

Pickup and collection

Depending on your shipping volume, your account with GoPeople is set up as having regular collections, or ad-hoc pickups.

Cancelling orders

You can cancel GoPeople orders directly from your Shippit account. This triggers a cancellation request to the carrier using an API call.

Rebooking collections

If you have scheduled collections, and a driver misses packages, you do not need to rebook the collection. Any missed packages are collected on the next collection day.

If you have ad-hoc collections, and you require a rebooking, contact Shippit Support to arrange it.

Getting collection help

You can't contact GoPeople drivers directly. If you experience problems with collections, contact Shippit Support to engage with the carrier directly.

Delivery

GoPeople send a text message and email to recipients offering them the option to enter specific delivery instructions. A text message or email notification is then sent confirming the delivery ETA.

Authority to leave

GoPeople supports both signature and authority to leave (ATL) deliveries. You can select ATL when you book the order, or by using the link in the delivery notification email sent by GoPeople.

Proof of delivery

Shippit records a completed delivery when we receive a delivered event from GoPeople, which is visible in Shippit tracking.

GoPeople also send a text message or email to the recipient confirming proof of delivery.

Redelivery and redirection

Recipients can book a redelivery to a new address online, after a delivery attempt has been made and a card received. Redeliveries occur on weekdays only. GoPeople attempts redelivery four times before it is failed and returned to sender.

Return to sender

You can request that an order be returned to the sender (RTS), but must be able to reach the driver before delivery. You can't request RTS after the goods have been delivered.

Getting delivery help

You can't contact GoPeople drivers directly. If you experience problems with deliveries, contact Shippit Support to engage with the carrier directly.

Activation

Pre-approval is required before shipping with GoPeople. To set up your integration, email the Shippit configuration team with these details:

• Account number

• Account manager name and contact

Our team review your details and usually gets back to you in 1-3 business days. However, account activation for BYO can take 1-2 weeks to complete.