International Delivery Performance Update – Canada & United States
The latest international delivery performance and service conditions affecting Canada and the United States.
Australia to Canada
Deliveries remain within service level agreements (SLAs).
On 25 September 2025, the Canadian Union of Postal Workers (CUPW) escalated industrial action. Canada Post has confirmed there will be no movement of mail within Canada (including letter-post, parcel-post, and EMS items). International consignments received by Canada Post from 25 September onwards will be securely held and will not be processed until further notice.
SEKO’s outbound deliveries continue to operate with minimal disruption. Only regional and remote areas relying exclusively on Canada Post services may experience delays, currently impacting around 2% of deliveries.
Average delivery time from Sydney to Canada remains under 6 days.
Australia to the United States
Deliveries remain within SLAs.
As of 1 October 2025, some U.S. federal employees commenced unpaid leave. U.S. Customs and Border Protection (CBP), however, has been designated an essential service and will remain fully operational. No impact to SEKO’s freight movements into the U.S. is expected at this time.
Average delivery time from Sydney to the U.S. remains under 6 days.
Public Holidays – Australia & New Zealand
Please note that on these dates, in the locations listed below, there will be no pickups, deliveries or return processing.
Monday, 6 October 2025 – Labour Day (ACT, NSW, SA) / King’s Birthday (QLD)
Monday, 27 October 2025 – Labour Day (NZ)
Tuesday, 4 November 2025 – Melbourne Cup (VIC)