🌏 This content is for Shippit customers located in Singapore, Malaysia, and elsewhere throughout South-East Asia.
Smart Routing International (SRI) allows you to easily ship orders to customers wherever they live. SRI is Shippit’s proprietary multi-carrier delivery service, which uses smart technology to seamlessly connect multiple logistics service partners (LSPs), and take the hassle out of international shipping.
You can use SRI to ship both delivery duty paid (DDP), and delivery duty unpaid (DDU). When you ship DDP using SRI, upfront quotes are calculated automatically, and are inclusive of all duties, taxes, and import fees. Quotes are also guaranteed as long as accurate product information is provided. For more information about DDP and DDU, see our Shipping delivery duty paid (DDP) or unpaid (DDU) article.
Available services
This section shows the Smart Routing International services you can start using instantly through Shippit, from within Singapore and Malaysia.
Shipping from Singapore:
Shipping from Singapore to: | DDP | DDU | SLA (working days) | Maximum capacity (kg) | Maximum dimensions (L+W+H) |
Austria (AT) | ✅ | ✅ | 5-10 days | 30kg | 150cm |
Australia (AU) | ✅ | ✅ | 4-11 days | 22kg | L<105cm Other sides <70cm |
Belgium (BE) | ✅ | ✅ | 5-10 days | 30kg | 150cm |
Bulgaria (BG) | ✅ | ✅ | 5-10 days | 30kg | 150cm |
Brunei (BN) | ✅ | ✅ | 4-7 days | 25kg | <150cm |
Cyprus (CY) | ✅ | ✅ | 6-12 days | 30kg | 150cm |
Czech Republic (CZ) | ✅ | ✅ | 5-11 days | 30kg | 150cm |
Denmark (DK) | ✅ | ✅ | 5-11 days | 30kg | 150cm |
Estonia (EE) | ✅ | ✅ | 5-11 days | 30kg | 150cm |
Finland (FI) | ✅ | ✅ | 5-12 days | 30kg | 150cm |
France (FR) | ✅ | ✅ | 5-9 days | 30kg | 150cm |
Greece (GR) | ✅ | ✅ | 5-9 days | 30kg | 150cm |
Hong Kong (HK) | ✅ | ✅ | 8-10 days | 20kg | <150cm |
Croatia (HR) | ✅ | ✅ | 6-12 days | 30kg | 150cm |
Hungary (HU) | ✅ | ✅ | 6-13 days | 30kg | 150cm |
Indonesia (ID) | ✅ | ✅ | 4-16 days | 30kg | 150cm |
Ireland (IE) | ✅ | ✅ | 6-11 days | 30kg | 150cm |
India (IN) | ❌ | ✅ | 6-10 days | 30kg | 150cm |
Italy (IT) | ✅ | ✅ | 6-11 days | 30kg | 150cm |
Lithuania (LT) | ✅ | ✅ | 6-11 days | 30kg | 150cm |
Luxembourg (LU) | ✅ | ✅ | 6-11 days | 30kg | 150cm |
Latvia (LV) | ✅ | ✅ | 6-11 days | 30kg | 150cm |
Malta (MT) | ✅ | ✅ | 6-11 days | 30kg | 150cm |
Malaysia (MY) | ✅ | ✅ | 4-11 days | 30kg | 150cm |
Netherlands (NL) | ✅ | ✅ | 6-13 days | 30kg | 150cm |
Philippines (PH) | ✅ | ✅ | 4-12 days | 30kg | <300cm, Each side <150cm |
Poland (PL) | ✅ | ✅ | 5-10 days | 30kg | 150cm |
Portugal (PT) | ✅ | ✅ | 6-11 days | 30kg | 150cm |
Romania (RO) | ✅ | ✅ | 5-10 days | 30kg | 150cm |
Singapore (SG) | ✅ | ✅ | 1-3 days | 30kg | 150cm |
Slovenia (SI) | ✅ | ✅ | 6-13 days | 30kg | 150cm |
Slovakia (SK) | ✅ | ✅ | 6-13 days | 30kg | 150cm |
Taiwan (TW) | ✅ | ✅ | 4-10 days | 20kg | LxWxH/3,500 |
United Kingdom (UK) | ✅ | ✅ | 5-12 days | 30kg | 150cm |
United States (US) | ✅ | ✅ | 6-10 days | 30kg | <330cm Each side<68cm |
Vietnam (VN) | ✅ | ✅ | 4-10 days | 30kg | 50x30x50cm |
Shipping from Malaysia:
Shipping from Malaysia to: | DDP | DDU | SLA (working days) | Maximum capacity (kg) | Maximum dimensions (L+W+H) |
Austria (AT) | ✅ | ✅ | 8-12 days | 30kg | 150cm |
Australia (AU) | ✅ | ✅ | 4-11 days | 22kg | L<105cm Other sides <70cm |
Belgium (BE) | ✅ | ✅ | 8-11 days | 30kg | 150cm |
Bulgaria (BG) | ✅ | ✅ | 8-11 days | 30kg | 150cm |
Brunei (BN) | ✅ | ✅ | 3-6 days | 25kg | <150cm |
Cyprus (CY) | ✅ | ✅ | 9-14 days | 30kg | 150cm |
Czech Republic (CZ) | ✅ | ✅ | 8-12 days | 30kg | 150cm |
Denmark (DK) | ✅ | ✅ | 8-12 days | 30kg | 150cm |
Estonia (EE) | ✅ | ✅ | 8-12 days | 30kg | 150cm |
Finland (FI) | ✅ | ✅ | 9-14 days | 30kg | 150cm |
France (FR) | ✅ | ✅ | 9-11 days | 30kg | 150cm |
Greece (GR) | ✅ | ✅ | 8-12 days | 30kg | 150cm |
Hong Kong (HK) | ✅ | ✅ | 4-7 days | 20kg | <150cm |
Croatia (HR) | ✅ | ✅ | 9-14 days | 30kg | 150cm |
Hungary (HU) | ✅ | ✅ | 8-15 days | 30kg | 150cm |
Indonesia (ID) | ✅ | ✅ | 4-16 days | 30kg | 150cm |
Ireland (IE) | ✅ | ✅ | 8-14 days | 30kg | 150cm |
Italy (IT) | ✅ | ✅ | 8-13 days | 30kg | 150cm |
Lithuania (LT) | ✅ | ✅ | 8-13 days | 30kg | 150cm |
Luxembourg (LU) | ✅ | ✅ | 8-13 days | 30kg | 150cm |
Latvia (LV) | ✅ | ✅ | 8-13 days | 30kg | 150cm |
Malta (MT) | ✅ | ✅ | 8-13 days | 30kg | 150cm |
Malaysia (MY) | ✅ | ✅ | 2-14 days | 30kg | 150cm |
Netherlands (NL) | ✅ | ✅ | 8-13 days | 30kg | 150cm |
Philippines (PH) | ✅ | ✅ | 6-10 days | 30kg | <300cm, Each side <150cm |
Poland (PL) | ✅ | ✅ | 8-13 days | 30kg | 150cm |
Portugal (PT) | ✅ | ✅ | 8-13 days | 30kg | 150cm |
Romania (RO) | ✅ | ✅ | 8-13 days | 30kg | 150cm |
Singapore (SG) | ✅ | ✅ | 4-6 days | 30kg | <300cm, Each side <150cm |
Slovenia (SI) | ✅ | ✅ | 8-15 days | 30kg | 150cm |
Slovakia (SK) | ✅ | ✅ | 8-15 days | 30kg | 150cm |
Thailand (TH) | ✅ | ✅ | 6-10 days | 30kg | <300cm, Each side <150cm |
Taiwan (TW) | ✅ | ✅ | 4-10 days | 20kg | LxWxH/3,500 |
United Kingdom (UK) | ✅ | ✅ | 5-12 days | 30kg | 150cm |
United States (US) | ✅ | ✅ | 6-10 days | 30kg | <330cm Each side<68cm |
Vietnam (VN) | ✅ | ✅ | 4-10 days | 30kg | 50x30x50cm |
Pickup and collection
You can expect SRI to pick up goods within 72 hours from the time the order is booked for delivery in Shippit. SRI network partners pick up orders until 6:00 PM SGT, and the cut-off time in booking orders for next-day pick up is 4:00 PM SGT. This is subject to change without prior notice.
If you have high shipping volumes, we recommend that you arrange a regular pick-up schedule with SRI network partners. Get in touch with your Shippit Account Manager or contact Shippit support to arrange this.
You can cancel standard orders from your Shippit account, if it is showing a status of Booked for delivery. If you cancel an order after it is in transit, you are charged full price for the order. For more information about cancelling orders, see the Modify, cancel, or delete orders article.
If you need to rebook a pickup, contact Shippit support who can reach out to the carrier for you. You can rebook free of charge if the order was a failed pickup. You are charged for rebooking if the order was marked as a futile pickup by the carrier, meaning that the driver attempted to pick up the order, but was unable to.
You can get in contact with SRI network partners through Shippit support.
Labels and carriers
Smart Routing International is Shippit's multi-carrier delivery service, which means your parcels might go through several different carriers hands as it moves through the network. When you print your SRI label, it shows a carrier, which is the carrier responsible for this shipment. However, that doesn't mean that the carrier is handling your package through the entire journey, depending on what lanes the package needs to move through.
In some cases, you might also get more than one shipping label for your shipment. This can happen if the last-mile carrier needs their own label to be able to complete the delivery in the destination country. If this happens, make sure you attach all the provided labels to the package, and that all details are visible.
If at any time you need additional clarity on who is handling your shipment, get in touch with your Shippit business partner, or contact our support team.
Add SRI as a carrier
Shippit merchants based in Singapore and Malaysia can enable SRI in the Shippit app.
Adding SRI as a carrier in Shippit
Log in to your Shippit account.
Open the drop down menu in the top right of your screen, and click Settings.
Click Carriers to go the carrier settings for your store.
Under International Delivery Services, find Smart Routing International, and toggle the switch on.
Shipping restrictions with SRI
SRI does not accept heavy and bulky freight, check the tables above to see the maximum dimensions for the region you are shipping to.
⚠️ Important: SRI does not provide complimentary insurance, so you are not automatically covered in the event of loss or damage. To protect the full retail value of your deliveries during transit, you can enable Shippit transit protection.
SRI does not accept shipping of alcohol, and some other goods. This table shows what goods are restricted on SRI services:
❌ Shipping these items is prohibited
🛑 Shipping these items requires additional documentation or licensing
🟨 These items can be shipped in small quantities, but you might require additional documentation or licensing to ship larger quantities
Items | Description | Type | Regulation |
Counterfeit money | Reproduction of any currency note, banknote, or coin which are currently been issued in any country | Document | ❌ |
Any device which intended to be prejudicial to the interest of Malaysia or unsuited to peace |
| Parcel | ❌ |
Drug | Import and export of illicit drugs are strictly prohibited. Prescribed drugs can only be imported into or exported from the country by a license issued by the Ministry of Health, Malaysia | Parcel | ❌ |
Media | Indecent printings, paintings, photographs, books, cards, lithographic, engravings, films, videotapes, laserdiscs, colour slides, computer discs, and any other media | Parcel | 🛑 Check with KDN before shipping legal paintings, photographs, books, and cards |
Live Animal | All genera of Piranha fish, and turtle eggs | Parcel | 🛑 With Permit |
Fruit | Cocoa pods, rambutans, pulasan, longan, and Nam-Nam fruits from the Philippines and Indonesia | Parcel | 🛑 With Permit |
Alcohol | Intoxicating liquors containing more than 3.46mg/L. | Parcel | 🛑 Custom License |
Knives | Daggers and flick knives | Parcel | 🛑 Police Permit |
Communication Device | Broadcast receivers capable of receiving radio communication within the ranges 68-87MHz and 108-174 MHz | Parcel | 🛑 Sirim Permit |
Chemicals | Sodium arsenate is a poisonous chemical | Parcel | 🛑 Poison License/ Pharmacy License |
Cloth | Cloth bearing the imprint or duplicate of any verses of the Quran | Parcel | ❌ |
Pen | Ink or refill ink for pens, pencil lead, and other pens resembling syringes | Parcel | ❌ |
Lightning arresters | Lightning arresters containing radioactive material | Parcel | 🛑 DCA License |
Pharmaceutical |
| Parcel | 🛑 Pharmacy License |
Egg in the shells |
| Parcel | 🛑 MAQIS |
Meat | Any meat, bones, skin, hoofs, horns, offal, or any part of an animal, including poultry | Parcel | 🛑 MAQIS |
Animal | Live animals and primates including apes, monkeys, lemur, galago, potto, and others | Parcel | 🛑 Import License/ JPPH MOA |
Explosive | Explosives and fireworks | Parcel | 🛑 Police Permit |
Imitation arms | Imitation arms, toy guns/ pistols, hand grenades | Parcel | 🛑 Police Permit |
Firearms |
| Parcel | 🛑 Police Permit |
Protection Equipment | Bulletproof vests, steel helmets, and other articles of clothing used as protection against attack | Parcel | 🛑 Police Permit |
Soil and Pest | Soil and pests include live insects, rats, snails, and cultures of plant disease-causing organisms | Parcel | 🛑 Import License |
Safety helmets | Safety helmets (except as worn by motorcyclists or motorcycle pillion riders) | Parcel | 🟨 Permit from SIRIM |
Video machines | Video machines excluding game watches and video games for use with television receivers | Parcel | 🟨 |
Motor vehicles |
| Parcel | 🛑 MITI License |
Batik sarong |
| Parcel | 🛑 Import License |
Grain | Rice and padi including rice products | Parcel | 🛑 Import License |
Communication Device |
| Parcel | 🛑 Sirim Permit |
Saccharin |
| Parcel | 🛑 Approval Letter From Health Ministry |
Antenna | Parabolic antenna for outdoor use | Parcel | 🛑 Sirim Permit |
Pests and organisms | Pests and organisms that are capable of being injurious to plants | Parcel | 🛑 MAQIS/Permit/ License |
Live fish |
| Parcel | 🛑 MAQIS/Permit/ License |
Animal oils and fats |
| Parcel | 🛑 MAQIS/Permit/ License |
Plant |
| Parcel | 🛑 Import Permit/ Certificate Fitosanitasi/ PEQ |
Pesticides | Household and agricultural pesticides | Parcel | 🛑 Poison License/ Permit |
Electric domestic equipment | Electric domestic equipment that uses 50 volt or 120 volt DC or greater | Parcel | 🟨 LEN License/ Permit |
Waste |
| Parcel | 🛑 Poison License |
Corals |
| Parcel | 🛑 License/ Permit |
Sexual Wellness | Vibrators and other sex toys | Parcel | ❌ |
Troubleshooting
This section contains information about some common issues you might encounter with Smart Routing International. If you can't find an answer to your question here, get in touch with us using the chat in your Shippit account, or reach out to Shippit support.
I don't know who's going to pick up my package
Packages shipped with SRI might go through several different carriers hands as it moves through the network. The responsible carrier is listed on the first label, although they may sometimes engage an intermediary. If you need confirmation of which carrier is going to pick up a specific order, contact our Smart Routing team directly.
I got two labels for my package
Some last-mile carriers require their own label to complete the delivery. This second label is only used during the final stages of the parcel’s journey. Make sure all provided labels are attached to your parcel, and all details are visible.