Smart Routing International

Everything you need to about SRI, Shippit's multi-carrier delivery service that connects multiple logistics service providers (LSPs)

Updated over a week ago

Smart Routing International (SRI) is Shippit’s proprietary multi-carrier delivery service, made possible by using technology to connect multiple Logistics Service Providers (first mile, customs, freight forwarding, last mile) together seamlessly to ship your order to your customers.

Service Suitability

SRI offers both Delivery Duty Unpaid/Paid. For DDP, quotes are calculated automatically, upfront, inclusive of all duties, taxes and import fees. Quotes are also guaranteed as long as accurate product information is provided.

Below are the Smart Routing International services you can instantly start using through Shippit from within Singapore and Malaysia.

Origin

2 Country Code

Destination

DDP

DDU

SLA (working days)

Maximum Capacity (Kg)

Maximum Dimensions (L+W+H)

SG

AT

Austria

Y

Y

5-10 days

30kg

150cm

SG

AU

Australia

Y

Y

4-11 days

22kg

L<105cm

Other sides <70cm

SG

BE

Belgium

Y

Y

5-10 days

30kg

150cm

SG

BG

Bulgaria

Y

Y

5-10 days

30kg

150cm

SG

BN

Brunei

Y

Y

4-7 days

25kg

<150cm

SG

CY

Cyprus

Y

Y

6-12 days

30kg

150cm

SG

CZ

Czech Republic

Y

Y

5-11 days

30kg

150cm

SG

DK

Denmark

Y

Y

5-11 days

30kg

150cm

SG

EE

Estonia

Y

Y

5-11 days

30kg

150cm

SG

FI

Finland

Y

Y

5-12 days

30kg

150cm

SG

FR

France

Y

Y

5-9 days

30kg

150cm

SG

GR

Greece

Y

Y

5-9 days

30kg

150cm

SG

HK

Hong Kong

Y

Y

8-10 days

20kg

<150cm

SG

HR

Croatia

Y

Y

6-12 days

30kg

150cm

SG

HU

Hungary

Y

Y

6-13 days

30kg

150cm

SG

ID

Indonesia

Y

Y

4-16 days

30kg

150cm

SG

IE

Ireland

Y

Y

6-11 days

30kg

150cm

SG

IT

Italy

Y

Y

6-11 days

30kg

150cm

SG

LT

Lithuania

Y

Y

6-11 days

30kg

150cm

SG

LU

Luxembourg

Y

Y

6-11 days

30kg

150cm

SG

LV

Latvia

Y

Y

6-11 days

30kg

150cm

SG

MT

Malta

Y

Y

6-11 days

30kg

150cm

SG

MY

Malaysia

Y

Y

4-11 days

30kg

150cm

SG

NL

Netherlands

Y

Y

6-13 days

30kg

150cm

SG

PH

Philippines

Y

Y

4-12 days

30kg

<300cm, Each side <150cm

SG

PL

Poland

Y

Y

5-10 days

30kg

150cm

SG

PT

Portugal

Y

Y

6-11 days

30kg

150cm

SG

RO

Romania

Y

Y

5-10 days

30kg

150cm

SG

SG

Singapore

Y

Y

1-3 days

30kg

150cm

SG

SI

Slovenia

Y

Y

6-13 days

30kg

150cm

SG

SK

Slovakia

Y

Y

6-13 days

30kg

150cm

SG

TH

Thailand

Y

Y

4-7 days

30kg

<300cm, Each side <150cm

SG

TW

Taiwan

Y

Y

4-10 days

20kg

LxWxH/3,500

SG

UK

United Kingdom

Y

Y

5-12 days

30kg

150cm

SG

US

United States

Y

Y

6-10 days

30kg

<330cm

Each side<68cm

SG

VN

Vietnam

Y

Y

4-10 days

30kg

50x30x50cm

SG

IN

India

N

Y

30kg

150cm

MY

AT

Austria

Y

Y

8-12 days

30kg

150cm

MY

AU

Australia

Y

Y

4-11 days

22kg

L<105cm

Other sides <70cm

MY

BE

Belgium

Y

Y

8-11 days

30kg

150cm

MY

BG

Bulgaria

Y

Y

8-11 days

30kg

150cm

MY

BN

Brunei

Y

Y

3-6 days

25kg

<150cm

MY

CY

Cyprus

Y

Y

9-14 days

30kg

150cm

MY

CZ

Czech Republic

Y

Y

8-12 days

30kg

150cm

MY

DK

Denmark

Y

Y

8-12 days

30kg

150cm

MY

EE

Estonia

Y

Y

8-12 days

30kg

150cm

MY

FI

Finland

Y

Y

9-14 days

30kg

150cm

MY

FR

France

Y

Y

9-11 days

30kg

150cm

MY

GR

Greece

Y

Y

8-12 days

30kg

150cm

MY

HK

Hong Kong

Y

Y

4-7 days

20kg

<150cm

MY

HR

Croatia

Y

Y

9-14 days

30kg

150cm

MY

HU

Hungary

Y

Y

8-15 days

30kg

150cm

MY

ID

Indonesia

Y

Y

4-16 days

30kg

150cm

MY

IE

Ireland

Y

Y

8-14 days

30kg

150cm

MY

IT

Italy

Y

Y

8-13 days

30kg

150cm

MY

LT

Lithuania

Y

Y

8-13 days

30kg

150cm

MY

LU

Luxembourg

Y

Y

8-13 days

30kg

150cm

MY

LV

Latvia

Y

Y

8-13 days

30kg

150cm

MY

MT

Malta

Y

Y

8-13 days

30kg

150cm

MY

MY

Malaysia

Y

Y

2-14 days

30kg

150cm

MY

NL

Netherlands

Y

Y

8-13 days

30kg

150cm

MY

PH

Philippines

Y

Y

6-10 days

30kg

<300cm, Each side <150cm

MY

PL

Poland

Y

Y

8-13 days

30kg

150cm

MY

PT

Portugal

Y

Y

8-13 days

30kg

150cm

MY

RO

Romania

Y

Y

8-13 days

30kg

150cm

MY

SG

Singapore

Y

Y

4-6 days

30kg

<300cm, Each side <150cm

MY

SI

Slovenia

Y

Y

8-15 days

30kg

150cm

MY

SK

Slovakia

Y

Y

8-15 days

30kg

150cm

MY

TH

Thailand

Y

Y

6-10 days

30kg

<300cm, Each side <150cm

MY

TW

Taiwan

Y

Y

4-10 days

20kg

LxWxH/3,500

MY

UK

United Kingdom

Y

Y

5-12 days

30kg

150cm

MY

US

United States

Y

Y

6-10 days

30kg

<330cm

Each side<68cm

MY

VN

Vietnam

Y

Y

4-10 days

30kg

50x30x50cm

How to start shipping with SRI

Shippit merchants based in Singapore or Malaysia, can enable SRI in the Shippit app by going to Settings > Carriers and turning ON the toggle switch for SRI.

Pickup & Collection

Pickup Expectations:

  • SRI can be expected to pick up goods within 72 hours from the time orders are booked for delivery in Shippit.

  • SRI drivers pick up orders until 6:00 PM SGT. The cut-off time in booking orders for next-day pick up is 4:00 PM SGT.

  • Since this is subject to change without prior notice, it is recommended for merchants to arrange a regular pick-up schedule with their courier drivers.

Cancel or rebook a pickup:

  • You can cancel any standard orders from within the Shippit app so long as it remains in Booked For Delivery status. Once the order is in transit, it will be charged at full price.

  • To rebook a pickup, please contact Shippit support who will reach out to the carrier for you.

  • You are not charged to rebook a failed pickup unless the order has been futiled by the carrier (the driver has tried to collect but was unable to).

Contacting Drivers:

High volume collections:

  • Regular or daily pickups can be arranged for customers with high shipping volumes. Speak with your Shippit Account Manager or contact Shippit support directly.

Frequently Asked Questions.

Does SRI ship alcohol?

No, alcohol is not accepted.

Can I ship heavy or bulky freight?

No, SRI has specific weight restrictions (see above).

Is there insurance available?

There is no complimentary insurance when booking with SRI through Shippit which means you are not automatically covered in the event of loss or damage.

To protect the full retail value of your deliveries during transit, you can enable Shippit Transit Protection.

Items

Description/

Precautions

Type

Regulation

Remarks

Counterfeit money

Reproduction of any currency note, banknote, or coin which are currently been issued in any country

Document

Prohibited

Any device which intended to be prejudicial to the interest of Malaysia or unsuited to peace

Parcel

Prohibited

Drug

Import and export of illicit drugs are strictly prohibited. Prescribed drugs can only be imported into or exported from the country by a license issued by the Ministry of Health, Malaysia.

Parcel

Prohibited

Media

Indecent printings, paintings, photographs, books, cards, lithographic, engravings, films, videotapes, laserdiscs, color slides, computer discs, and any other media.

Parcel

Prohibited

legal paintings, legal photographs, books, cards - Permitted, with checking KDN only

Live Animal

All genera of Piranha fish, Turtle eggs

Parcel

Prohibited

With Permit

Fruit

Cocoa pods, rambutans, pulasan, longan, and Nam-Nam fruits from the Philippines and Indonesia

Parcel

Prohibited

With Permit

Alcohol

Intoxicating liquors containing more than 3.46 milligrams per litter in any lead or any compound of copper.

Parcel

Prohibited

Custom License

Knives

Daggers and flick knives

Parcel

Prohibited

Police Permit

Communication Device

Broadcast receivers are capable of receiving radio communication within the ranges (68 - 87) MHz and (108 - 174) MHz.

Parcel

Prohibited

Sirim Permit

Chemical

Sodium arsenate is a Poisonous chemical.

Parcel

Prohibited

Poison License/ Pharmacy License

Cloth

Cloth bearing the imprint or duplicate of any verses of the Quran.

Parcel

Prohibited

Pen

ink or refill ink for pen, pencil lead, and other pens resembling syringes.

Parcel

Prohibited

Lightning arresters

Lightning arresters containing radioactive material.

Parcel

Prohibited

DCA License

Pharmaceutical

Parcel

Prohibited

Pharmacy License

Egg in the shells

Parcel

Prohibited

MAQIS

Meat

Any meat, bones, skin, hoofs, horns, offal, or any part of the animals and Poultry

Parcel

Prohibited

MAQIS

Animal

Live animals-primates include apes, monkeys, lemur, galago, potto, and others.

Parcel

Prohibited

Import License / JPPH MOA

Explosive

Explosives and Fireworks.

Parcel

Prohibited

Police Permit

Imitation arms

Imitation arms, toy guns/ pistols, hand grenades.

Parcel

Prohibited

Police Permit

Firearms

Parcel

Prohibited

Police Permit

Protection Equipment

Bulletproof vests, steel helmets, and other articles of clothing as protection against attack.

Parcel

Prohibited

Police Permit

Soil and Pest

Soil and pests include live insects, rats, snails, and cultures of plant disease-causing organisms.

Parcel

Prohibited

Import License

Safety helmets

Safety helmets (except as worn by motorcyclists or motorcycle pillion riders).

Parcel

Restricted

Permit from SIRIM

Video machines

Video machines excluding game watches and video games for use with television receivers.

Parcel

Restricted

Motor vehicles

Parcel

Prohibited

MITI License

Batik sarong

Parcel

Prohibited

Import License

Grain

Rice and padi including rice products.

Parcel

Prohibited

Import License

Communication Device

Parcel

Prohibited

Sirim Permit

Saccharin

Parcel

Prohibited

Approval Letter From Health Ministry

Antenna

Parabola antenna for outdoor use.

Parcel

Prohibited

Sirim Permit

Pests and organisms

Pests and organisms are capable of being injurious to plants.

Parcel

Prohibited

MAQIS/Permit /License

Live fish

Parcel

Prohibited

MAQIS/Permit /License

Animal oils and fats

Parcel

Prohibited

MAQIS/Permit /License

Plant

Parcel

Prohibited

Import Permit/Certificate Fitosanitasi/ PEQ

Pesticides

Household and agricultural pesticides.

Parcel

Prohibited

Poison License / Permit

Electric domestic equipment

Electric domestic equipment that uses 50 volt or 120 volts Dc or more.

Parcel

Restricted

LEN License / PERMIT

Waste

Parcel

Prohibited

Poison License

Corals

Parcel

Prohibited

License / Permit

Sexual Wellness

Eg. Vibrators and other sex toys

Parcel

Prohibited

Forbidden

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