Carrier performance dashboard

Shippit Insights advanced reporting is a series of data rich dashboards that can help you understand how your shipping and delivery services are performing. Use them to determine whether you have chosen the right carrier mix, whether or not you're living up to the promises you make your customers, and work out who is buying from you and where.

Insights are available for all Shippit subscriptions, but depending on your plan, you might be able to access more features and do more with the data. Contact [email protected] to discuss your options, and get set up.

For more information about Shippit Insights, see the About Shippit Insights article.

The carrier performance dashboard includes these reports:

This article discusses each of the reports in the carrier performance dashboard.

You can use the carrier performance summary report to track how your carriers are performing. The graphs in this report shows the percentage of your orders that are delivered on time and how long they spend in transit, broken down by carrier and service level. You can use this data to determine whether your carriers are performing as expected.

This report includes six graphs showing the delivered on time percentage (DoT%) and the time orders spend in transit, by carrier and service level.

Drill down in the carrier performance summary report to see more details. You can also right-click on graph elements and select Show all to see and download the individual orders that match your search criteria.

This graph shows the delivered on time percentage (DoT%) for all orders over time. Use this graph to determine how your carriers are performing over the selected time period.

Click one of the points to drill down into further information for the chosen period. For example, to see more information about the orders that were quoted on March 5th, click the Mar 5 point on the graph to update all the graphs in this section to show only orders quoted on that date. You can now determine which carriers and service levels were booked on that date, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the average number of working days your orders spent in transit over time. Use this graph to determine if there are trends in how long it takes your orders to reach their destinations.

Click one of the points to drill down into further information for the chosen period. For example, to see more information about the orders that were quoted on February 28th, click the Feb 28 point on the graph to update all the graphs in this section to show only orders quoted on that date. You can now determine which carriers and service levels were booked on that date, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the delivered on time percentage (DoT%) for each service levels. Use this graph to determine if you have service levels that are underperforming.

Click one of the bars to drill down into further information for the chosen service level. For example, to see more information about DoT% for on demand, click the OnDemand bar on the graph to update all the graphs in this section to show only orders quoted with an on demand service level. You can now determine which carriers were booked for that service level, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the average number of working days your orders spend in transit for each service levels. Use this graph to determine if you have service levels that are underperforming.

Click one of the bars to drill down into further information for the chosen service level. For example, to see more information about the average transit time for express, click the Express bar on the graph to update all the graphs in this section to show only orders quoted with an express service level. You can now determine which carriers were booked for that service level, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the delivered on time percentage (DoT%) for each carrier service. Use this graph to determine if you have carriers that are underperforming.

Click one of the bars to drill down into further information for the chosen service level. For example, to see more information about the DoT% for Smart Routing Bulky, click the Smart Routing Bulky - Standard bar on the graph to update all the graphs in this section to show only orders quoted with Smart Routing Bulky on a standard service level. You can now determine which carriers were booked for that service level, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the average number of working days your orders spend in transit for each carrier. Use this graph to determine if you have carriers that are underperforming.

Click one of the bars to drill down into further information for the chosen carrier. For example, to see more information about the average transit time for Aramex, click the Aramex Au Nz - Standard bar on the graph to update all the graphs in this section to show only orders quoted with Aramex on a standard service level. You can now determine which carriers were booked with that carrier, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the shipping lane report to track how your various lanes are performing. The graphs in this report shows the percentage of your orders that are delivered on time and how long they spend in transit, broken down by pickup location and delivery state. You can use this data to determine whether your various shipping lanes are performing as expected.

This report includes two tables showing the delivered on time percentage (DoT%) and the time orders spend in transit, by pickup and delivery location.

Drill down in the shipping lane report to see more details. You can also right-click on graph elements and select Show all to see and download the individual orders that match your search criteria.

This table shows the delivered on time percentage (DoT%) for all orders, broken down by the state the order was picked up from and delivered to. Use this table to determine if you have delivery lanes that are underperforming.

Click one of the rows to highlight a particular pickup state in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the average number of working days your orders spend in transit, broken down by the state the order was picked up from and delivered to. Use this table to determine if you have delivery lanes that are underperforming.

Click one of the rows to highlight a particular pickup state in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the dispatch store report to track how your various stores are performing. The graphs in this report shows the percentage of your orders that are delivered on time and how long they spend in transit, broken down by store and carrier. You can use this data to determine whether your various stores and carriers are performing as expected.

This report includes four tables showing the number of orders that are delivered on time and how long they spend in transit, by store and carrier.

Drill down in the dispatch store report to see more details. You can also right-click on graph elements and select Show all to see and download the individual orders that match your search criteria.

This table shows the delivered on time percentage (DoT%) for all orders, broken down by the store that placed the order. Use this table to determine if you have stores that are underperforming.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the average number of working days your orders spend in transit, broken down by the store that placed the order. Use this table to determine if you have stores that are underperforming.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the delivered on time percentage (DoT%) for all orders, broken down by the store that placed the order, and the carrier and service level. Use this table to determine if you have stores or carriers that are underperforming.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the average number of working days your orders spend in transit, broken down by the store that placed the order, and the carrier and service level. Use this table to determine if you have stores or carriers that are underperforming.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the delivery destination report to track how various shipping lanes are performing. The graphs in this report shows the percentage of your orders that are delivered on time and how long they spend in transit, broken down by the delivery destination. You can use this data to determine whether your various shipping lanes are performing as expected.

This report includes two graphs and two tables showing the number of orders that are delivered on time and how long they spend in transit, by the state of the address they are delivered to.

Drill down in the dispatch store report to see more details. You can also right-click on graph elements and select Show all to see and download the individual orders that match your search criteria.

This graph shows the delivered on time percentage (DoT%) for each state that you deliver to. Use this graph to determine if you have shipping lanes that are underperforming.

Click one of the bars to drill down into further information for the chosen delivery state. For example, to see more information about DoT% for deliveries going to Queensland, click the QLD bar on the graph to update all the graphs in this section to show only orders shipped to Queensland. You can now determine how long orders are taking to get to addresses in this state, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the average number of working days your orders spend in transit for each state that you deliver to. Use this graph to determine if you have shipping lanes that are underperforming.

Click one of the bars to drill down into further information for the chosen delivery state. For example, to see more information about the average transit time for deliveries going to the Northern Territory, click the NT bar on the graph to update all the graphs in this section to show only orders shipped to the Northern Territory. You can now determine how many business days orders are taking to get to addresses in this state, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the delivered on time percentage (DoT%) for all orders, broken down by the carrier service that delivered the order, and the destination state. Use this table to determine if you have carriers or shipping lanes that are underperforming.

Click one of the rows to highlight a particular carrier service in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the average number of working days your orders spend in transit, broken down by the carrier service that delivered the order, and the destination state. Use this table to determine if you have carriers or shipping lanes that are underperforming.

Click one of the rows to highlight a particular carrier service in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.