Shippit Insights advanced reporting is a series of data rich dashboards that can help you understand how your shipping and delivery services are performing. Use them to determine whether you have chosen the right carrier mix, whether or not you're living up to the promises you make your customers, and work out who is buying from you and where.

Insights are available for all Shippit subscriptions, but depending on your plan, you might be able to access more features and do more with the data. Contact [email protected] to discuss your options, and get set up.

For more information about Shippit Insights, see the About Shippit Insights article.

The fulfilment operations dashboard includes these reports:

This article discusses each of the reports in the fulfilment operations dashboard.

You can use the pick and pack speed reports to track how long orders are taking to be packed. The graphs in this report show how long orders spend in an unpacked state, in total, and by store. You can use this data to determine how efficient your warehouse operations are, and which stores are taking longer to pack orders.

This report includes two graphs and a table showing the number of hours all orders spend unpacked, a breakdown of the time spent unpacked as a percentage of total orders, and a table that lists the total hours of all unpacked orders by store.

Drill down in the pick and pack report to see more details. You can also right-click on graph elements and select Show all to see and download the individual orders that match your search criteria.

This graph shows the total number of orders and how long they spent in an unpacked state. Use this graph to determine how long your orders are taking to be packed.

Click one of the bars to drill down into further information for the chosen state. For example, to see more information about the orders that have taken between 3 and 6 hours to be packed, click the >=3.0 and < 6.0 bar to update all the graphs in this section to show only orders that spent that long unpacked. You can now determine which orders took 3-6 hours to be packed, and use this information to adjust your warehouse operations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the percentage breakdown of your orders into time spent as unpacked. Use this graph to determine what percentage of total orders are taking the longest time to be packed.

Click one of the segments to drill down into further information for the chosen time bracket. For example, to see more information about the number of orders that spent over 48 hours as unpacked, click the >=48.0 segment to update all the graphs in this section to show only orders that spent more than 48 hours unpacked. You can now determine what percentage of your orders are taking a long time to be packed, and use this information to adjust your warehouse operations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the time orders spent unpacked, broken down into individual stores. Use this table to determine which stores are underperforming on their warehouse operations.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the order status report to analyse orders that are not yet completed. Find out how many orders are waiting for pickup, or with a carrier. You can determine which percentage of your orders are waiting for completion, with which carriers, and from which store locations.

This report includes two graphs and two tables showing the breakdown of non-completed orders, split by order state, carrier, and store.

Drill down in the order status report to see more details.

This graph shows the total number of orders in each uncompleted state. Use this graph to determine if you have a large number of orders waiting for pickup, if they are in transit to their destination, or might have had a failed delivery attempt.

Click one of the bars to drill down into further information for the chosen status. For example, to see more information about the orders that are currently in transit, click the in_transit bar to update all the graphs in this section to show only orders that have that status. You can now determine which orders are in transit, and use this information to adjust your warehouse operations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the percentage breakdown of your non-completed orders. Use this graph to determine what percentage of total orders are waiting to be picked up, or are in transit.

Click one of the segments to drill down into further information for the chosen status. For example, to see more information about the number of orders that are waiting for pickup, click the ready_for_pickup segment to update all the graphs in this section to show only orders that have this status. You can now determine which carriers are taking a long time to pickup from which stores, and use this information to adjust your warehouse operations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows non-completed orders, broken down into individual carriers. Use this table to determine which carriers are experiencing delays at various points in the shipping process, and use this information to adjust your warehouse operations, or carrier mix.

Click one of the rows to highlight a particular carrier in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows non-completed orders, broken down into individual stores. Use this table to determine which stores are experiencing delays at various points in the shipping process, and use this information to adjust your warehouse operations.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the order cancellation report to analyse orders that were cancelled before they were completed. Find out how many orders have been cancelled, by which store, and by which carrier. You can determine which carriers are having orders cancelled, and from which stores.

This report includes one graph and two tables showing the breakdown of cancelled orders, split by carrier and store.

Drill down in the order cancellation report to see more details.

This graph shows the total number of orders that were cancelled after being created, by carrier service. Use this graph to determine if you have a large number of orders being created and assigned to a particular carrier service before being cancelled.

Click one of the bars to drill down into further information for the chosen service. For example, to see more information about cancelled orders that were booked with Aramex standard service, click the Aramex Au Nz - Standard bar to update all the graphs in this section to show only orders booked with that service. You can now determine which orders booked with the carrier service have been cancelled, and use this information to adjust your warehouse operations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that were cancelled after being created, by store. Use this table to determine if you have a large number of orders being created and cancelled by a particular store or group of stores.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that were cancelled after being created, by carrier service and store. Use this table to determine if you have a large number of orders being created and cancelled by a particular store or with a particular service.

Click one of the rows to highlight a particular store in the table and view the service levels of cancelled orders. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the late manifest report to analyse orders that were manifested only after they were picked up by a carrier. Find out how many orders have had a late manifest, by which store, and by which carrier. You can determine which carriers are getting late manifests for your orders, and from which stores.

This report includes one graph and two tables showing the breakdown of orders with late manifests, split by carrier service and store.

Drill down in the late manifest report to see more details.

This graph shows the total number of orders that were manifested after were picked up, by carrier service. Use this graph to determine if you have a large number of orders being picked up by a particular carrier service before being manifested.

Click one of the bars to drill down into further information for the chosen service. For example, to see more information about orders that were booked with TNT standard service and manifested late, click the TNT - Standard bar to update all the graphs in this section to show only orders booked with that service. You can now determine which orders booked with the carrier service have had a late manifest, and use this information to adjust your warehouse operations. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that were manifested late, by store. Use this table to determine if you have a large number of orders being manifested late by a particular store or group of stores.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that were manifested late, by carrier service and store. Use this table to determine if you have a large number of orders being manifested late by a particular store or with a particular service.

Click one of the rows to highlight a particular store in the table and view the service levels of cancelled orders. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the unmanifested orders report to analyse orders that have been either booked with or collected by a carrier without a manifest. Find out how many orders do not have a manifest, by which store, by which carrier, and by the age of the order. You can determine which carriers are getting unmanifested orders, and from which stores.

This report includes five tables showing the breakdown of orders with no manifests, split by carrier service, store, and order age.

Drill down in the unmanifested orders report to see more details.

This table shows the total number of orders that have been collected without a manifest, by carrier service. Use this table to determine if you have a large number of orders that are being shipped without a manifest, by a particular carrier service.

Click one of the rows to highlight a particular service in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that have been collected without a manifest, by store. Use this table to determine if you have a large number of orders that are being shipped without a manifest, for a particular store or group of stores.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that have been booked with a carrier without a manifest, by carrier service and order age. Use this table to determine if you have a large number of orders that are being booked without a manifest, and for how long they remain unmanifested, for a particular carrier service.

Click one of the rows to highlight a particular service in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that have been booked with a carrier without a manifest, by store and order age. Use this table to determine if you have a large number of orders that are being booked without a manifest, and for how long they remain unmanifested, for a particular store.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the late pickup report to analyse orders that have been picked up later than expected. When orders are picked up late by a carrier, they are deemed to have breached the carrier's service level agreement (SLA). Find out how many orders were picked up late, by which carrier, and by which store. You can determine which stores are getting late pickups, and from which carrier service.

This report includes one graph and two tables showing the breakdown of orders with late pickups, split by carrier service and store.

Drill down in the late pickup report to see more details.

This graph shows the total number of orders that were picked up outside of the time promised by the carrier, by carrier service. Use this graph to determine if you have a large number of orders being picked up late by a particular carrier service.

Click one of the bars to drill down into further information for the chosen service. For example, to see more information about orders that were picked up late by the Australia Post eParcel Express Post service, click the eParcel Express Post bar to update all the graphs in this section to show only orders booked with that service. You can now determine which orders booked with the carrier service have been picked up late, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that have been picked up late, by store. Use this table to determine if you have a large number of orders that are being picked up late from a particular store or group of stores.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that were picked up late, by carrier service and store. Use this table to determine if you have a large number of orders that are being picked up late for a particular service, or for a particular store.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the failed pickup report to analyse orders that have never been picked up. Find out how many orders were not picked up, by which carrier, and by which store. You can determine which stores are getting failed pickups, and from which carrier service.

This report includes one graph and two tables showing the breakdown of orders with failed pickups, split by carrier service and store.

Drill down in the failed pickup report to see more details.

This graph shows the total number of orders that were not picked up by the carrier, by carrier service. Use this graph to determine if you have a large number of orders failing pickup by a particular carrier service.

Click one of the bars to drill down into further information for the chosen service. For example, to see more information about failed pickups by Aramex standard service, click the Aramex Au Nz - Standard bar to update all the graphs in this section to show only orders booked with that service. You can now determine which orders booked with the carrier service have not been picked up, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that have failed pickup by store. Use this table to determine if you have a large number of orders that are not being picked up from a particular store or group of stores.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that failed pickup by carrier service and store. Use this table to determine if you have a large number of orders that are not being picked up for a particular service, or for a particular store.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the late delivery by dispatch store report to analyse orders that arrived at their destination later than promised. When orders are delivered later than promised by a carrier, they are deemed to have breached the carrier's service level agreement (SLA). Find out how many orders were delivered late, by which carrier, and by which store. You can determine which stores are delivering packages later than promised, and from which carrier service.

This report includes one graph and two tables showing the breakdown of orders with late deliveries, split by carrier service and store.

Drill down in the late delivery by store report to see more details.

This graph shows the total number of orders that were delivered late, by carrier service. Use this graph to determine if you have a large number of orders being delivered late by a particular carrier service.

Click one of the bars to drill down into further information for the chosen service. For example, to see more information about failed pickups by Startrack's premium service, click the StarTrack Premium - Express bar to update all the graphs in this section to show only orders booked with that service. You can now determine which orders booked with the carrier service were delivered late, and use this information to adjust your carrier mix. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that have been delivered late, by store. Use this table to determine if you have a large number of orders that are being delivered later than promised from a particular store or group of stores.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that were delivered late by carrier service and store. Use this table to determine if you have a large number of orders that are being delivered later than promised for a particular service, or for a particular store.

Click one of the rows to highlight a particular store in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

You can use the late delivery by delivery destination report to analyse orders that arrived at their destination later than promised. When orders are delivered later than promised by a carrier, they are deemed to have breached the carrier's service level agreement (SLA). Find out how many orders were delivered late, by delivery destination, and by which carrier. You can determine which destinations orders take longer to get to, and using which carrier service.

This report includes two graphs and one table showing the breakdown of orders with late deliveries, split by delivery destination, and carrier service.

Drill down in the late delivery by destination report to see more details.

This graph shows the total number of orders that were delivered late, by the state that they were being delivered to. Use this graph to determine if you have a large number of orders being delivered late to a particular state.

Click one of the bars to drill down into further information for the chosen service. For example, to see more information about orders that were delivered late to Victoria, click the VIC bar to update all the graphs in this section to show only orders booked to that state. You can now determine which orders booked to that destination were delivered late, and use this information to adjust your delivery estimates. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This graph shows the percentage breakdown of late delivered orders, by state. Use this graph to determine what percentage of total orders that were delivered late, went to which state.

Click one of the segments to drill down into further information for the chosen state. For example, to see more information about the number of orders that were delivered late in Tasmania, click the TAS segment to update all the graphs in this section to show only orders to this destination. You can now determine which states take longer to deliver to, and use this information to adjust your delivery estimates. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.

This table shows the total number of orders that were delivered late by the state they were being delivered to, and by carrier service. Use this table to determine if you have a large number of orders that are being delivered later than promised for a particular state, or for a particular service.

Click one of the rows to highlight a particular service in the table. You can also right-click on a graph element and select Show all to see and download the individual orders that match your search criteria.