To offer customers the option to return an item to post office or post box, you must connect your Australia Post account and have one of the following product codes:
- PR – eParcel Post Returns
- PR1 – eParcel Post Returns Zonal
- PR2 – eParcel Post Returns Zonal CHA
- XPR – Express eParcel Post Returns
- XPR1 – Express eParcel Post Returns Zonal
- XPR2 – Express eParcel Post Returns Zonal CHA
You can check this by going to Settings > Carriers > AusPost Standard Post account settings and seeing if eParcel returns is listed as a shipping option.
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