Australia Post eParcel product code requirements

To offer customers the option to return an item to post office or post box, you must connect your Australia Post account and have one of the following product codes:

  • PR – eParcel Post Returns
  • PR1 – eParcel Post Returns Zonal
  • PR2 – eParcel Post Returns Zonal CHA
  • XPR – Express eParcel Post Returns
  • XPR1 – Express eParcel Post Returns Zonal
  • XPR2 – Express eParcel Post Returns Zonal CHA

 

You can check this by going to Settings > Carriers > AusPost Standard Post account settings and seeing if eParcel returns is listed as a shipping option.

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