When deliveries don't go to plan, we've made it easy to instantly request help using Shippit's Delivery Help Launcher, which can be accessed from:

  • the Track Screen
  • on a delivery's Tracking Page


Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support options including:

  • redelivery, address updates, delivery progress, damaged or missing packages, pick-ups and more.

Shippit's Delivery Support Launcher is also available for your recipients with bookings using Shippit's discounted Delivery Services. Learn more here.


Where to find the Delivery Support Launcher

Through your Shippit Track screen

To access the Delivery Support Launcher, click the down arrow on the relevant delivery and hit Get Help.



Through the individual delivery's Tracking Page

To access the Delivery Support Launcher, simply scroll to the bottom of the page and click the Get Help button below the tracking events.


What happens next?

Once you've submitted the support request, you'll automatically receive a confirmation email. Our team will then reach out with an update or to continue the conversation.

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