Exclusively available for bookings using Shippit's discounted Delivery Services, you can use easily submit a support request for a range of support options.

NOTE: Shippit's Delivery Support Launcher is also available for your recipients with bookings using Shippit's discounted Delivery Services. Learn more here.

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Where to find the Delivery Support Launcher

Through your Shippit Track screen

To access the Delivery Support Launcher, click the down arrow on the relevant delivery and hit Get Help.

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Through the individual delivery's Tracking Page

To access the Delivery Support Launcher, simply scroll to the bottom of the page and click the Get Help button below the tracking events.

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What happens next?

Once you've submitted the support request, you'll automatically receive a confirmation email. Our team will then reach out with an update or to continue the conversation.

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